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18: Learning & Development
Manage episode 440214400 series 3551008
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Join us in the studio as we dive into the realm of Amazon Connect's learning and development. Discussing the dynamic nature of Amazon Connect, we explore how to stay updated with its continuous feature changes. Discover the new AWS Skill Builder learning plans tailored for Amazon Connect, including a deep dive into the Amazon Connect Communication Specialist plan and the Connect Developer Learning Plan. We also highlight the benefits of certifications, hands-on practice, and formal training events to ensure you're always at the forefront of this evolving platform. Perfect for both beginners and seasoned professionals looking to deepen their expertise in Amazon Connect.
00:00 Introduction and Weather Chat
00:59 Amazon Connect Overview
01:09 Learning and Development Challenges
03:04 AWS Skill Builder Learning Plans
03:46 Amazon Connect Communication Specialist
11:31 Amazon Connect Developer Learning Plan
17:42 Formal Certifications and Badges
22:23 Staying Up to Date with Amazon Connect
25:55 In-Person Training and Events
28:03 Conclusion and Wrap-Up
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