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Not Transactional, But Relational
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Credit unions were founded to help people, not to make money for shareholders, and that creed still drives the industry today. In this episode of the ONpoint Podcast, the fourth in this summer’s MI mini-series, ACUMA President Peter Benjamin, CMB, shares thoughts with Ralph Remy, Senior Director for Client Digital Experience for National Mortgage Insurance Corp. They discuss how credit unions can maintain member loyalty and provide better service without losing its collaborative ethos. Remy says it’s about “educating the team within the team.” Tune into this episode to learn more about just what he means. Sponsored by LoanCare.
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