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ADCET Podcast: Introduction to the National Student Ombudsman
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This ADCET podcast is the audio version of our webinar: Introduction to the National Student Ombudsman (NSO). The NSO is a free and independent service that helps university students resolve complaints about their higher education provider. Established following a recommendation in the Australian Universities Accord Final Report, the NSO provides an accessible pathway for addressing student concerns. This webinar covered an introduction to the NSO, the role and services it provides, key processes involved, how it differs from the AHRC, and when matters involve accrediting bodies. (August 2025)
Chapters
1. Introduction to the National Student Ombudsman (00:00:00)
2. Why the NSO Was Created (00:09:09)
3. Scope and Types of Complaints (00:17:23)
4. Complaint Handling Process (00:31:36)
5. Complaint Data and Case Studies (00:45:29)
6. Alternative Dispute Resolution Pathways (00:57:34)
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