Learn About The Outreach Program At Acentra Health Aging Health Matters podcast

#Fitness #Kepro QIO Communications

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Aging Health Matters »
Learn About the Outreach Program at Acentra Health

10 days ago 15:20

MP3•Episode home

This episode is a conversation with our Outreach Specialists, Nancy Jobe and Kia Weaver about their work with providers and stakeholders that work with people with Medicare. For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com.

KEY TOPICS

00:24: Overview, introduction of guests, Nancy Jobe and Kia Weaver

02:55: Role of the Outreach Specialist and how collaboration works

04:20: Description of stakeholder and ones Acentra Health works with frequently

05:56: Services we offer to stakeholders

07:47: Partnerships with other organizations, including those that work with underserved and rural

12:40: Summary and final thoughts

SUBSCRIBE

Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters

RESOURCES

BFCC-QIO Information for providers: www.acentraqio.com/providers

BFCC-QIO Information for stakeholders: www.acentraqio.com/partners

BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene

Request a Speaker - https://acentraqio.com/partners/frmSpeaker.aspx

Nancy Jobe – Nancy.Jobe@acentra.com or Kia Weaver – Kia.Weaver@acentra.com for presentations on Acentra Health’s BFCC-QIO services

Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic, https://protunes.net/

Video Link: https://bit.ly/3NNqGTs

8 episodes

Learn About the Outreach Program at Acentra Health

Aging Health Matters

published 10 days ago

MP3•Episode home

KEY TOPICS

00:24: Overview, introduction of guests, Nancy Jobe and Kia Weaver

02:55: Role of the Outreach Specialist and how collaboration works

04:20: Description of stakeholder and ones Acentra Health works with frequently

05:56: Services we offer to stakeholders

07:47: Partnerships with other organizations, including those that work with underserved and rural

12:40: Summary and final thoughts

SUBSCRIBE

Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters

RESOURCES

BFCC-QIO Information for providers: www.acentraqio.com/providers

BFCC-QIO Information for stakeholders: www.acentraqio.com/partners

BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene

Request a Speaker - https://acentraqio.com/partners/frmSpeaker.aspx

Nancy Jobe – Nancy.Jobe@acentra.com or Kia Weaver – Kia.Weaver@acentra.com for presentations on Acentra Health’s BFCC-QIO services

Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic, https://protunes.net/

Video Link: https://bit.ly/3NNqGTs

8 episodes

#Fitness #Kepro QIO Communications

All episodes

Aging Health Matters

1
Learn About the Outreach Program at Acentra Health 15:20

10 days ago15:20

15:20

As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit https://www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. This episode is a conversation with our Outreach Specialists, Nancy Jobe and Kia Weaver about their work with providers and stakeholders that work with people with Medicare. For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com . KEY TOPICS 00:24: Overview, introduction of guests, Nancy Jobe and Kia Weaver 02:55: Role of the Outreach Specialist and how collaboration works 04:20: Description of stakeholder and ones Acentra Health works with frequently 05:56: Services we offer to stakeholders 07:47: Partnerships with other organizations, including those that work with underserved and rural 12:40: Summary and final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters RESOURCES BFCC-QIO Information for providers: www.acentraqio.com/providers BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene Request a Speaker - https://acentraqio.com/partners/frmSpeaker.aspx Nancy Jobe – Nancy.Jobe@acentra.com or Kia Weaver – Kia.Weaver@acentra.com for presentations on Acentra Health’s BFCC-QIO services Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic , https://protunes.net/ Video Link: https://bit.ly/3NNqGTs…

Aging Health Matters

1
Learn About the Senior Medicare Patrol (SMP) – Helping People to Fight Medicare Fraud 6:33

7 weeks ago6:33

6:33

SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. This episode is a conversation with our guest, Crystal Strong, the Program Director for the State Health Insurance Assistance Program (SHIP), the Medicare Improvements for Patients and Providers Act (MIPPA) program, and the Senior Medicare Patrol (SMP) program within the South Carolina Department on Aging (SCDOA). She provides oversight and direction to the state grantees to support their work assisting Medicare beneficiaries, their families, and caregivers through outreach, counseling, and education. In this role, she is also responsible for the education and certification of the counselors/volunteers statewide. Crystal actively supports the program networks by providing training and technical assistance whenever possible. Prior to this position Crystal has functioned in various roles and programs since 2000 when her tenure at SCDOA began. Crystal holds a Bachelor of Science in Nursing from South Carolina State University. For more information about Acentra Health BFCC-QIO, please visit h ttps://www.acentraqio.com . KEY TOPICS 00:24: Overview, introduction of guest, Crystal Strong 01:58: Information about the SMP program 03:31: Tips for people with Medicare 04:14: How does SMP work with stakeholders 04:54: Summary and final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline Senior Medicare Patrol (SMP) - https://smpresource.org/ State Health Insurance Assistance Program (SHIP) and Senior Health Insurance Benefits Assistance Program (SHIBA): https://www.shiphelp.org/ South Carolina Department of Aging - https://aging.sc.gov/ Medicare: https://www.medicare.gov/ Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs…

Aging Health Matters

1
Acentra Health’s Immediate Advocacy (IA) and Immediate Advocacy Discharge Assistance (IADA) Services 17:19

10 weeks ago17:19

17:19

SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. This episode is a conversation with our guests, David Miller, MHA, RN, Operations Director, and Natalie Palmer, BSN, RN, Clinical Review Manager, from Acentra Health. In this podcast, our guests will share information about our free Immediate Advocacy services that can assist with solving medical problems quickly and our IADA services that are available to Medicare beneficiaries that have filed a discharge appeal. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com . KEY TOPICS 00:21: Overview, introduction of guests, David Miller and Natalie Palmer 02:09: What is Immediate Advocacy and how does it work? 03:37: Examples of Immediate Advocacy 09:53: What is Immediate Advocacy Discharge Assistance? 13:34: Differences between Immediate Advocacy and other Acentra Health review types 15:23: Final thoughts SUBSCRIBE Subscribe to our newsletters on our website: Case Review Connections, On the Healthcare Front RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene Acentra Health’s Immediate Advocacy Information - https://acentraqio.com/bene/advocacy.aspx Acentra Health’s Immediate Advocacy Discharge Assistance Information - https://acentraqio.com/providers/appeals.aspx Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs…

Aging Health Matters

1
Learn about Medicare and Skilled Nursing Facility (SNF) Care 14:09

13 weeks ago14:09

14:09

SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. This episode is a conversation with our guest, Ed Guzmán, the Regional Ombudsman for the Olympic Washington region. He was born and raised in NYC and worked as a teacher. He eventually went to Southern California for graduate school in philosophy. He has worked in advocacy for approximately three years. He spent one year as an Assistant Regional Ombudsman for the Olympic Region Long-Term Care Ombudsman Program. Since July 2023, he has served as the Regional Ombudsman for the Olympic Region. He is passionate about advocacy and empowering the self-determination of facility residents in Washington state. In this podcast, Mr. Guzmán will share information about some of the differences between skilled nursing care and long-term care, how Medicare pays for skilled care, skilled service terminations with Acentra Health, and a successful reconsideration in his state. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com . KEY TOPICS 00:29: Overview, introduction of guest, Ed Guzmán 02:22: Differences between skilled nursing and long-term care 04:54: Requirements for Medicare to pay for skilled care 07:23: Information about appealing a skilled service termination with Acentra Health 09:28: Successful reconsideration 12:19: Final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene Washington State Long-Term Care Ombudsman Program: https://www.waombudsman.org/ Acentra Health’s Skilled Service Appeal Information - https://acentraqio.com/bene/appeal.aspx Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs…

Aging Health Matters

1
Open Enrollment – Helping People with Medicare Make the Best Decisions for their Health 16:52

28 weeks ago16:52

16:52

SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. This episode is a conversation with our guest, Kathy Madden who works for the Colorado Department of Regulatory Agencies, Division of Insurance. She has been the State Health Insurance Assistance Program (SHIP)/Senior Medicare Patrol (SMP) Partners Services and Training Manager for 12 years. She spent most of her career training all over the country on various topics in the Human Services realm before joining SHIP. She has experience and knowledge about Medicare, Medigap, Medicare Advantage, and Medicare-related topics. Kathy is passionate about advocating for seniors and understands that consumer education is key to beneficiaries making information Medicare decisions and preventing fraud and abuse within the Medicare program. She is excited and honored to help consumers, stakeholders, and partners navigate the complex Medicare system. For more information about Acentra Health BFCC-QIO, please visit h ttps://www.acentraqio.com . KEY TOPICS 00:25: Overview, introduction of guest, Kathy Madden 02:25: Information about the SHIP program 04:30: What is Medicare Open Enrollment? 07:58: What is Medicare Advantage Open Enrollment? 11:46: Medicare Plan Finder tool 14:47: Summary and final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline SHIP and Senior Health Insurance Benefits Assistance Program (SHIBA): https://www.shiphelp.org/ Medicare: https://www.medicare.gov/ Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs…

Aging Health Matters

1
Medicare Assistance Programs 12:37

31 weeks ago12:37

12:37

Title: Medicare Assistance Programs SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. This episode is a conversation with our guest, Jeff Young, an Outreach and Education Specialist on the Local Engagement and Administration team at the Centers for Medicare & Medicaid Services (CMS) in Region 10, which services Alaska, Idaho, Oregon, and Washington. His role includes working closely with Congressional offices as well as conducting presentations, trainings, and community events on Medicare Programs across the region. Additionally, he works extensively on several key CMS initiatives, including Medicare Open Enrollment, Health Insurance Marketplace, and Medicaid Renewals. He joined CMS as an intern while obtaining his MPA from Seattle University. Upon completion of his MPA in 2020, he rose to the role of Outreach Specialist and has conducted numerous presentations, reached underserved populations, and prides himself in providing excellent customer service and communication. For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com . KEY TOPICS 00:24: Overview, introduction of guest, Jeff Young 01:35: Medicare updates from the Inflation Reduction Act 05:30: New income guidelines 06:39: Getting help with your Part B premium 10:45: Summary and final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline State Health Insurance Assistance Program (SHIP) and Senior Health Insurance Benefits Assistance Program (SHIBA): https://www.shiphelp.org/ Medicare: https://www.medicare.gov/ Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs…

Aging Health Matters

1
Intro to Acentra Health Services - Learn About our Free Services for Medicare Beneficiaries 23:47

35 weeks ago23:47

23:47

SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. This episode is a conversation with our guests from Acentra Health: Cheryl Cook, Program Director, Rose Hartnett, Operations Director for Appeals, and David Miller, Operations Director for Quality of Care and Immediate Advocacy. In this podcast, our guests will share information about the free services available from Acentra Health. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com . KEY TOPICS 00:23: Overview, introduction of guests 01:57: General information about the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) 05:47: Acentra Health’s appeal process 08:36: New Immediate Advocacy Discharge Assistance (IADA) program 13:12: Quality of Care complaints and the Immediate Advocacy process 20:00: Case Status tool 21:18: Summary and final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene YouTube channel Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs…

Aging Health Matters

1
Medicare 101 - Learn About the Basics of Medicare 18:45

42 weeks ago18:45