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351: The End of the Pre-Written Story: Nick Mehta, former Gainsight CEO, on Embracing AI’s Uncertainty

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Content provided by Dan Turchin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dan Turchin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

A few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Symantec and co-founded Chipshot in the 90s. Nick serves on the boards of F5 and PubMatic and holds a Bachelor’s degree in Biochemistry and a Master’s degree in Computer Science, both from Harvard. Known for leading with heart, humor, and humility, he’s also the voice behind the blog Mehtaphysical Musings, a rapper, and a YouTube creator with over 50 parody videos.

In this conversation, we discuss:

  • How Nick Mehta balances vulnerability and optimism as a leader navigating uncertainty
  • Why Gainsight’s values like “childlike joy” matter more in an AI-driven world
  • What happens to identity and purpose in a post-work economy shaped by automation
  • The growing divide between capital and labor, and why Marxist ideas are resurfacing in the AI era
  • Why we shouldn’t assume past tech cycles will repeat and how to question AI's impact on jobs
  • What Gainsight’s AI initiative “Atlas” reveals about the rise of agentic tech in customer success

Resources:

Special thanks to podcast.today for highlighting this episode.

  continue reading

299 episodes

Artwork
iconShare
 
Manage episode 503752677 series 2986762
Content provided by Dan Turchin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dan Turchin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

A few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Symantec and co-founded Chipshot in the 90s. Nick serves on the boards of F5 and PubMatic and holds a Bachelor’s degree in Biochemistry and a Master’s degree in Computer Science, both from Harvard. Known for leading with heart, humor, and humility, he’s also the voice behind the blog Mehtaphysical Musings, a rapper, and a YouTube creator with over 50 parody videos.

In this conversation, we discuss:

  • How Nick Mehta balances vulnerability and optimism as a leader navigating uncertainty
  • Why Gainsight’s values like “childlike joy” matter more in an AI-driven world
  • What happens to identity and purpose in a post-work economy shaped by automation
  • The growing divide between capital and labor, and why Marxist ideas are resurfacing in the AI era
  • Why we shouldn’t assume past tech cycles will repeat and how to question AI's impact on jobs
  • What Gainsight’s AI initiative “Atlas” reveals about the rise of agentic tech in customer success

Resources:

Special thanks to podcast.today for highlighting this episode.

  continue reading

299 episodes

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