How Leaders and the C-Suite are Using AI, w/ Sarah Franklin, the CEO of Lattice

AI-Curious with Jeff Wilser

In this episode of AI-Curious, we speak with Sarah Franklin, CEO of Lattice and former CMO of Salesforce, about how business leaders are adapting to the rapid rise of AI in the workplace. We explore what it means to lead during a time of disruption, how AI agents and digital workers are already being deployed across organizations, and why the biggest challenge is often not the tech—but the mindset.

Sarah shares her perspective on where AI is delivering real value today, from HR to sales to internal knowledge management, and she offers a candid take on how leaders can navigate change while maintaining trust, transparency, and human-centric values.

We also dive into the future: digital twins, avatar-led meetings, and what it might mean to lead a team that includes both humans and AI agents.

TOPICS & TIMESTAMPS

00:00 – Why we’re still early in understanding AI leadership

02:42 – Why past tech shifts (like cloud and mobile) don’t compare to AI

05:51 – Lattice’s mission and how AI fits into the HR stack

09:38 – Are AI agents real or still theoretical?

14:21 – Where AI agents are being used today (sales, service, HR)

20:02 – Digital twins and what leadership looks like with AI teammates

26:28 – How to address employee anxiety about AI and job security

30:19 – Sarah’s favorite personal and professional use cases for AI

34:59 – Prompting frameworks and why specificity matters

38:43 – A forecast for the future of AI and HR

Lattice

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