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Can AI Really Understand How You Feel?
Manage episode 483053608 series 3660582
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AI Voice Bot Podcast – Episode Summary:
In this episode of the AI Voice Bot Podcast, host Dave—an industry veteran with over 20 years in voice and AI—dives into how artificial intelligence is rapidly evolving to recognize human emotions with up to 80% accuracy. The episode explores how AI voice bots now analyze not just words but pitch, pace, and pauses to detect emotions like frustration or uncertainty.
Real-world use cases are discussed, including Vodafone’s implementation with IBM Watson, applications in healthcare and HR, and a reported 14% improvement in customer satisfaction. But with this power comes serious ethical considerations: privacy concerns, cultural bias, consent, and transparency. Dave also touches on how AI is supporting—not replacing—human agents by taking over emotionally taxing calls and freeing people up for more complex tasks.
The conversation ends with a thoughtful reflection on the paradox of using AI to reintroduce the “human touch” in customer experience, and the importance of ethical guardrails as this tech continues to grow.
📣 Get in Touch
Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.
- 🌐 Website: ai-voice.ai
- 📞 Book a Call: Schedule a 30-min chat
- 🔗 LinkedIn: Dave
- 💬 Text "Just ask Dave"
23 episodes
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