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Content provided by Robert Azman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Robert Azman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Episode Highlights: David Edelman
Manage episode 491904278 series 2876000
Content provided by Robert Azman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Robert Azman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
We revisited a powerful conversation with David Edelman—a seasoned expert in marketing, executive leadership, and digital innovation, with experience at BCG, Digitas, McKinsey, and Aetna.
David broke down how customer experience has evolved into the key differentiator for brands, especially as products and services become more commoditized. He explored the intersection of digital transformation, AI, and data-driven strategy, emphasizing how organizations can deliver real value through meaningful, personalized interactions.
The episode highlighted stories from David’s work building advanced digital capabilities and developing executive-level strategies centered on customer experience. He walked us through the five promises of personalization and painted a compelling picture of what’s ahead, including the rise of agentic AI and collaborative ecosystems.
If you’re reflecting on how to better use data, personalize at scale, or align your organization around customer-centricity, this recap brings together the most valuable takeaways from an eye-opening episode.
129 episodes
Share
Manage episode 491904278 series 2876000
Content provided by Robert Azman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Robert Azman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
We revisited a powerful conversation with David Edelman—a seasoned expert in marketing, executive leadership, and digital innovation, with experience at BCG, Digitas, McKinsey, and Aetna.
David broke down how customer experience has evolved into the key differentiator for brands, especially as products and services become more commoditized. He explored the intersection of digital transformation, AI, and data-driven strategy, emphasizing how organizations can deliver real value through meaningful, personalized interactions.
The episode highlighted stories from David’s work building advanced digital capabilities and developing executive-level strategies centered on customer experience. He walked us through the five promises of personalization and painted a compelling picture of what’s ahead, including the rise of agentic AI and collaborative ecosystems.
If you’re reflecting on how to better use data, personalize at scale, or align your organization around customer-centricity, this recap brings together the most valuable takeaways from an eye-opening episode.
129 episodes
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Similar to All Things Considered CX with Bob Azman
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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