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Content provided by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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How One Toxic Client Changed My MSP Approach | EP116
Manage episode 487776532 series 3530204
Content provided by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
What happens when your MSP signs a client who turns around and accuses you of being the hacker? In this candid episode of the All Things MSP Podcast, Justin and Eric welcome Jackson Pavelka of Devout Consulting to share a cautionary tale every IT service provider needs to hear. From empathy-driven service to getting caught in a whirlwind of paranoia and fear, Jackson opens up about the painful lesson of when—and how—to walk away from a client.
We dive into:
The dangers of ignoring red flags
Setting clear client boundaries and contracts
Balancing compassion with business protection
Why not every client can be saved
Whether you're a solo tech or run a growing MSP, this episode delivers real-world insights into managing difficult clients and preserving your mental and business health.
We dive into:
The dangers of ignoring red flags
Setting clear client boundaries and contracts
Balancing compassion with business protection
Why not every client can be saved
Whether you're a solo tech or run a growing MSP, this episode delivers real-world insights into managing difficult clients and preserving your mental and business health.
116 episodes
Share
Manage episode 487776532 series 3530204
Content provided by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
What happens when your MSP signs a client who turns around and accuses you of being the hacker? In this candid episode of the All Things MSP Podcast, Justin and Eric welcome Jackson Pavelka of Devout Consulting to share a cautionary tale every IT service provider needs to hear. From empathy-driven service to getting caught in a whirlwind of paranoia and fear, Jackson opens up about the painful lesson of when—and how—to walk away from a client.
We dive into:
The dangers of ignoring red flags
Setting clear client boundaries and contracts
Balancing compassion with business protection
Why not every client can be saved
Whether you're a solo tech or run a growing MSP, this episode delivers real-world insights into managing difficult clients and preserving your mental and business health.
We dive into:
The dangers of ignoring red flags
Setting clear client boundaries and contracts
Balancing compassion with business protection
Why not every client can be saved
Whether you're a solo tech or run a growing MSP, this episode delivers real-world insights into managing difficult clients and preserving your mental and business health.
116 episodes
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Similar to All Things MSP
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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