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Set Expectations for Using the Patient Portal: Pearl of the Month

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Manage episode 478626071 series 3441336
Content provided by American Medical Association and AMA STEPS Forward®. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by American Medical Association and AMA STEPS Forward® or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Both patients and care teams need to understand that communication through the patient portal should not replace a physician visit, whether telehealth or in-person. Offer your patients a handout describing the best way to use the portal. Be open and honest with patients if they are sending too many messages.

Explore the Patient Portal Optimization Toolkit: https://bit.ly/4jPu3qF

  continue reading

152 episodes

Artwork
iconShare
 
Manage episode 478626071 series 3441336
Content provided by American Medical Association and AMA STEPS Forward®. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by American Medical Association and AMA STEPS Forward® or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Both patients and care teams need to understand that communication through the patient portal should not replace a physician visit, whether telehealth or in-person. Offer your patients a handout describing the best way to use the portal. Be open and honest with patients if they are sending too many messages.

Explore the Patient Portal Optimization Toolkit: https://bit.ly/4jPu3qF

  continue reading

152 episodes

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