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Thanks, but No Thanks: Pearl of the Month

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Manage episode 490777079 series 3441336
Content provided by American Medical Association and AMA STEPS Forward®. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by American Medical Association and AMA STEPS Forward® or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Many practices reduce unnecessary messages by suppressing the delivery of “thank you” messages into clinician inboxes. With this switch, the care team does not have to manage patient replies that express gratitude or acknowledge understanding (but require no further action). There is no regulatory obligation to respond to every patient portal message.

Patient Portal Optimization Toolkit: https://bit.ly/4kJR0w7

A Systematic Approach to Reducing EHR Inbox Burden Toolkit: https://bit.ly/44hTOtB

Reducing Regulatory Burden Playbook: https://bit.ly/3ZWPcaA

  continue reading

161 episodes

Artwork
iconShare
 
Manage episode 490777079 series 3441336
Content provided by American Medical Association and AMA STEPS Forward®. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by American Medical Association and AMA STEPS Forward® or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Many practices reduce unnecessary messages by suppressing the delivery of “thank you” messages into clinician inboxes. With this switch, the care team does not have to manage patient replies that express gratitude or acknowledge understanding (but require no further action). There is no regulatory obligation to respond to every patient portal message.

Patient Portal Optimization Toolkit: https://bit.ly/4kJR0w7

A Systematic Approach to Reducing EHR Inbox Burden Toolkit: https://bit.ly/44hTOtB

Reducing Regulatory Burden Playbook: https://bit.ly/3ZWPcaA

  continue reading

161 episodes

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