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Enabling Award-Winning Hotel Guest Satisfaction // An Anyline, Anytime Interview
Manage episode 290828118 series 2817879
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The hospitality industry is defined by its legendary levels of service. The leading properties around the world pair exceptional offerings with unmatched customer service, giving the ultimate travel experience to its guests on a daily basis.
As guest expectations rise, how do industry leaders continue to raise the bar when it comes to service levels, and what innovations will support this growth? We sat down with Erika Solano of Luxury Hospitality Training & Consulting, to discuss just that.
Episode Guest: Erika Solano
Podcast Host: Marc Babin
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