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Business Transformation Pitch with The CX Goalkeeper


1 #251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41
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Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…
2025 NERPM Preview Show with Dave Owens
Manage episode 480659149 series 3501751
Content provided by Raymond J. Arnott Jr. and Ray Arnott. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Raymond J. Arnott Jr. and Ray Arnott or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
It's time once again to head to Springfield, Massachusetts for the 23rd Annual Northeast Railroad Prototype Modelers Meet. Dave Owens comes by the ATLP studio to tell us all about what the Amherst Railway Society has in store. From vendors to models on display and a long list of informative clinics, the NERPM is an event all modelers can be inspired by.
Learn more about this episode on our website:
aroundthelayout.com/159
Thank you to our episode sponsor, Highball Graphics:
https://highballgraphics.com/
Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply:
https://ohrtracksupply.com/
…
continue reading
Learn more about this episode on our website:
aroundthelayout.com/159
Thank you to our episode sponsor, Highball Graphics:
https://highballgraphics.com/
Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply:
https://ohrtracksupply.com/
243 episodes
Manage episode 480659149 series 3501751
Content provided by Raymond J. Arnott Jr. and Ray Arnott. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Raymond J. Arnott Jr. and Ray Arnott or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
It's time once again to head to Springfield, Massachusetts for the 23rd Annual Northeast Railroad Prototype Modelers Meet. Dave Owens comes by the ATLP studio to tell us all about what the Amherst Railway Society has in store. From vendors to models on display and a long list of informative clinics, the NERPM is an event all modelers can be inspired by.
Learn more about this episode on our website:
aroundthelayout.com/159
Thank you to our episode sponsor, Highball Graphics:
https://highballgraphics.com/
Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply:
https://ohrtracksupply.com/
…
continue reading
Learn more about this episode on our website:
aroundthelayout.com/159
Thank you to our episode sponsor, Highball Graphics:
https://highballgraphics.com/
Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply:
https://ohrtracksupply.com/
243 episodes
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1 ATLP At The 2025 St. Louis RPM - Part One 1:18:02
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For the second year in a row, we were back at the St. Louis RPM in Collinsville, Illinois. ATLP host Ray Arnott made his rounds, talking to numerous attendees of the show and learning why they made the trek out to the midwest to partake in this outstanding event. In part one, we talk to Michael Landis, Art from AO Rail Model Train Products, Dave Oppedisano, Chuck Stancil at Logic Rail Technologies, Michael Ostertag from Second Section Podcast, Kevin Norman from Notch 8 Customs, Joey Giunto and Amy Penny, Isaac Fabris and Tom Garza from ScaleSigns.com. Learn more about this episode on our website: aroundthelayout.com/175 Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/…

1 Model Railroad Estate Planning with John Sacerdote & Dave Owens 52:58
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I hate to be the bearer of bad news, but, someday, you're going to die. Before that happens, it's time to make a plan, and that's the message Dave Owens and John Sacerdote deliver on this episode of Around The Layout. Dave and John share how the Amherst Railway Society has helped many families who have lost their beloved model railroaders and give sound advice to avoid having your collection become a burden on those who survive you. Later, we hear from listeners who submitted their answer to the Question Of The Month on what their plans are when they head to the big layout in the sky. Learn more about this episode on our website: aroundthelayout.com/172 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, HomeShops Freelance Forum: https://homeshops.net/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…

1 ATLP Rewind - Talking Ops with Don Irace - Freelance Railroad, Prototypical Ops with Tim Garland - September 10, 2024 58:17
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ATLP Rewind - Originally Released September 10, 2024 We head back to Tim Garland's Seaboard Central to cover what we didn't get to when we interviewed him the first time; operations on his freelance railroad. Don and I learn quite a bit from Tim, who's experience with the real railroad has provided him with a plethora of knowledge that he uses to create realistic operations on his freelance layout. Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/…

1 What's Happening In Model Railroading - July 2025 - Tony Cook & Alex Hoffner 42:50
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Ever loved a product so much that you just wanted to buy the company? Meet Alex Hoffner, the new owner of ABR Model Works. Alex comes by the ATLP studio to tell us how subscribing to the newsletter was the start of a grand adventure that landed him ownership of this Australian founded company and how he's brought it to the United States to produce craftsman kits and 3D printed details. Later, Tony and Ray discuss news coming out of the Spring Creek 25th and the National Train Show from Walthers, ScaleTrains, Rapido, Lionel, Broadway Limited, Garberly Publishing, and White River Productions. Learn more about this episode on our website: aroundthelayout.com/171 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episods sponsor, HomeShops Freelance Forum: https://homeshops.net/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…

1 ATLP Rewind - Car Routing: The Road To Realism with Matthew Freix - July 30, 2024 1:06:31
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ATLP Rewind - Originally Released July 30, 2024 Matthew Freix has a passion for car routing, and that might be an understatement! Matt shares the lengths he has gone to research the Gateway Western and how it helped him build a highly accurate simulation of the railroad in 1995. Matt shares how going way down the rabbit hole has made his model railroad more enjoyable and appear like he remembers it. Later, we hear answers to the Question of the Month submitted by our listeners. Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…

1 Talking Ops with Don Irace - Somerset & Raritan Ops with John Farrington 59:02
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After a two-parter with Thomas Klimoski on small layouts and the potential they hold, it was perfect timing to talk about operations on John Farrington's Somerset & Raritan. Don Irace joins me in the ATLP Studio to talk to his neighbor about the small layout that's become a blast to operate thanks to John's creativity, willingness to change and implementation of tasks that slow down the session, providing enjoyment for himself and his crew. Learn more about this episode on our website: aroundthelayout.com/167 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…

1 2025 Spring Creek Model Trains Biennial Open House & Train Show - ATLP Coverage from Deshler, Nebraska 45:58
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Now that we're back home and rested up from an amazing weekend in Deshler, Nebraska, it's time to catch up on the rest of the folks we talked to during Spring Creek Model Trains Open House & Train Show. ATLP host Ray Arnott played roving reporter and talked to some of the amazing vendors and model railroaders who made the trek out to celebrate Spring Creek Model Trains' 25th anniversary with the Zucker family, including Micro Engineering, Iowa Scaled Engineering, Mesquite Belt's Devin Jackson, Tom Garza from ScaleSigns.com and Nick Santo from NixTrains. Learn more about this episode on our website: aroundthelayout.com/174 Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…

1 Robin Felder & The Jackieville Switching Layout 56:46
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Even when you're thousands of miles away from your prototype, you might not be that far from your people. That's what we find out on this episode of Around The Layout as we talk to Robin Felder from Switzerland. Robin tells how his love for American railroading began and how he's been able to satisfy that big layout desire with a large group of friends and dual purpose modular layouts. Robin also shares how the group shares each of their unique talents to help each other. Learn more about this episode, check out photos and find links on our website: aroundthelayout.com/169 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…

1 ATLP Rewind - Michael Ostertag & The Farlin Terminal II - August 6, 2024 59:53
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ATLP Rewind - Originally Released August 6, 2024 After spending quality time with Michael Ostertag out in St. Louis, it was time to get him back on the show and hear about the major changes he's made on the Farlin Terminal. He's still committed to S scale, but has completely removed the first version and is taking a new, open ended approach to the next layout. Mike also shares the challenges of S scale and his hopes that a wider variety of product might open the door for more folks to explore the world of 1:64 scale. Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…

1 Mental Health & Model Railroading with Dan Dossa 1:04:57
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As we head towards the end of Men's Mental Health Awareness Month, the June topic episode focuses on the mental health benefits of model railroading. Dan Dossa, model railroader and retired clinical and neuro psychologist with 29 years of practice, joins us to share about his own experiences and observations with life's struggles and how the hobby has helped him and many others forge new friendships, keep their minds sharp and find happiness and purpose, especially after retirement. Learn more about this episode on our website: aroundthelayout.com/168 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…

1 Quick And Easy Weathering Clinic with Ted DiIorio 51:20
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Looking for a quick and easy way to get your rolling stock looking less like a toy and more like the prototype? Let's head to the Northeast Railroad Prototype Modelers Meet in Springfield, Massachusetts and sit next to ATLP host Ray Arnott as he gets a lesson from Ted DiIorio on his method that simplifies the process and produces a great result. Learn more about this episode on our website: aroundthelayout.com/170 Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/…

1 What's Happening In Model Railroading - June 2025 - Tony Cook & Jeff Otto 43:58
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Track. If you're going to run your trains, you're going to need it, and Jeff Otto from Oak Hill Model Railroad Track Supply is all about it. Jeff tells us when he got involved with creating his own turnouts, diamonds, crossings and track and how it went from a personal desire to a full fledged business. Later, Tony and I talk about the latest news in the hobby with releases from Rapido, Athearn, Tangent, Class One Model Works, Walthers and more. Learn more about this episode on our website: aroundthelayout.com/166 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…

1 ATLP Rewind - Alan Saatkamp & The Chippewa River Divisions - September 5, 2023 59:27
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ATLP Rewind - Orginally Released September 5, 2023 It's never too late to build your dream layout. Alan Saatkamp is a testament to this, as he, at age 70, is building the railroad he's always wanted, taking the experience of multiple layout builds and moves around the country to his new home in Normal, Illinois. Alan shares those experiences, from childhood to today, and tells us how his wife encouraged his return to model railroading for a family experience. He also offers his guidance on the right time to ask your spouse for more layout real estate (results may vary!). Alan also talks about his other hobby; creating a newsletter called Prairie Ponderings, a fun and informative digital publication that he shares with subscribers around the globe. Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…

1 Steve Pettit and Too Many Layouts To List Here 1:02:30
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One man and a multitude of layouts. That's how Steve Pettit has developed his amazing skill set and we learn all about his beginnings on this episode of Around The Layout. Steve answers the question of how, as an Australian, became interested in North American railroads and how his diverse interests in railroads and scales has helped him connect to fellow model railroaders from around the globe and helped hone his skills. Steve also shares how he overcame personal challenges and how he adapted his modeling for the changing seasons in his life. Learn more about this episode on our website: aroundthelayout.com/165 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…

1 ATLP Rewind - William Sampson - Father & Son and the Great Northern and Milwaukee Road - June 12, 2023 1:02:39
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ATLP Rewind - Episode Orginally Released June 12, 2023 With Father's Day less than a week away, we got the father/son duo of William Sampson and William Sampson together to share their bond over model railroading. William Sr. tells us how railroad is in the Sampson blood, with ties to railroading in several generations. He then tells us how he got started in the hobby, with influences from his past leading him to model the Great Northern in 1970. He then shares how his model railroading journey got even better with the arrival of William Jr, who shares his memories of his father's layout and the many lessons and great times he shared with his dad. Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…
A
Around The Layout - A Model Railroad Podcast

1 This Old Layout - Rochester Model Railroad Club with Ed O'Connell & Rob Bartels 1:01:49
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Sometimes, an old layout is worth saving, especially one that is rich in history and has been touched by some model railroading greats. This is the story of the Rochester Model Railroad Club and their efforts to take their 1980's layout from DC to DCC and make it a layout that is modernized and interactive. Club members Ed O'Connell and Rob Bartels tell us about taking on this challenge and how, in the end, they will have a layout that continues to tell the story of the Lehigh Valley. Learn more about this episode on our website: aroundthelayout.com/163 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
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Around The Layout - A Model Railroad Podcast

1 2025 Spring Creek Model Trains Biennial Train Show Preview with Tony Cook, Mike Zucker and Jeff Zucker 39:40
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25 years in business - that surely is something to celebrate! This coming July 4th weekend, Spring Creek Model Trains will be doing just that. We discuss how the Zuckers went from the living room and a dream to a destination model railroad store located in the middle of America's Heartland, and how they bring the store to you with stops at hobby shows from coast to coast. Mike and Jeff share the plans for what promises to be a weekend not to forget, with modular layouts, top manufacturers, prizes, pies and much more! Learn more about this episode on our website: aroundthelayout.com/164 Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Ray Arnott & The P&W & NECR Interchange Model Railroad - April 1, 2023 1:07:17
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ATLP Rewind - Originally Released April 1, 2023 Welcome to another dimmension, where Joe Mammay is the host of Around The Layout and is interviewing Ray Arnott. Come along as we hear about Ray's start in model railroading, from a TYCO set to an attempt at N scale. Ray tells us how the prototype led him back to the hobby, and how joining a club introduced him to his mentor who helped open his eyes to the concept of operations. Thank you to Joe Mammay who did an outstanding job hosting this April Fools edition of Around The Layout. We hope you enjoy! Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
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Around The Layout - A Model Railroad Podcast

1 Talking Ops with Don Irace - Small Layout, Big Ops Potential with Thomas Klimoski 1:12:37
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It's time for part 2 with author and model railroader Thomas Klimoski, and joining us to dig into operations on small layouts is our resident expert on the topic, Don Irace. Tom talks about how a smaller layout can still pack a full operations experience with some good planning and can be beneficial for those who don't have a huge crew or the time to maintain a massive empire. Learn more about this episode on our website: aroundthelayout.com/160 Give us your feedback - take the ATLP Survey at aroundthelayout.com/survey Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Rob Arsenault and Weather My Trains - April 25, 2023 1:08:51
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ATLP Rewind - Originally Released April 25, 2023 Seven days a week, Weather My Trains' Rob Arsenault is producing some of the most realistic and jaw-dropping weathering in the hobby. In this episode of Around The Layout, Rob puts down the brush and tells how a childhood spent on Prince Edward Island and railfanning the PEI sparked his lifelong love for trains. He shares how time spent in the Royal Canadian Air Force provided rare opportunities to witness railroading history and get closer to the action than most. You'll also get an in-depth lesson in paints as Rob guides us to making better product selections; the same ones he's made that produce high quality results. Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, Highball Graphics: https://highballgraphics.com/…
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Around The Layout - A Model Railroad Podcast

1 What's Happening In Model Railroading - May 2025 - Jason Shron & Jordan Smith 1:02:20
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Unless you've been living completely off the grid over the last few months, you know that the business of model railroading is facing unprecedented challenges. On this episode of What's Happening In Model Railroading, Jason Shron and Jordan Smith from Rapido Trains share insights into the manufacturing of model railroad products, the people who make the locomotives and rolling stock, and the market that is created by our hobby. Whether you are for or against tariffs or are somewhere in between, their impact is undeniable and Rapido shares their take on them. Later, Jason and Jordan discuss new releases including one that has Ray rebuilding his layout to accommodate. Learn more about this episode on our website: aroundthelayout.com/161 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…
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Around The Layout - A Model Railroad Podcast

1 2025 St. Louis RPM Preview with Lonnie Bathurst & Scott Thornton 52:09
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Hanging with the homies - that's what we do at the St. Louis RPM. Two of those "homies", Lonnie Bathurst and Scott Thornton, make their annual stop at the ATLP Studio to tell us all about the 18th Annual edition of this great event. Lonnie tells us what makes the STL RPM such a special event and Scott shares why it's on his calendar every year. We also discuss the events in and outside of the Gateway Center, all centered around the comradery that comes with being around like minded folks. Learn more about this episode on our website: aroundthelayout.com/162 Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
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Around The Layout - A Model Railroad Podcast

You know what they say about best laid plans? On this episode of Around The Layout, we do some catching up with Mike Landis and his MKT Sedalia Sub, which is on the move to his new home. Mike tells us how the first version of the layout was supposed to make the move with him, but how that idea got derailed and a new strategy has taken its place. Learn more about this episode on our website: aroundthelayout.com/158 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
A
Around The Layout - A Model Railroad Podcast

It's time once again to head to Springfield, Massachusetts for the 23rd Annual Northeast Railroad Prototype Modelers Meet. Dave Owens comes by the ATLP studio to tell us all about what the Amherst Railway Society has in store. From vendors to models on display and a long list of informative clinics, the NERPM is an event all modelers can be inspired by. Learn more about this episode on our website: aroundthelayout.com/159 Thank you to our episode sponsor, Highball Graphics: https://highballgraphics.com/ Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/…
A
Around The Layout - A Model Railroad Podcast

1 Sipping & Switching Society of North Carolina with Glen Frix 57:03
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What if I were to tell you that a group of enthusiasts could come together to run a massive modular layout without having a big book of rules or a governing body? Allow us to introduce you to the Sipping & Switching Society of North Carolina, where the name is as about as formal as these folks get, yet they successfully gather half a dozen times a year to do what this hobby was meant for - have fun! Society member Glen Frix gives us some insight into how this all works and how their lack of formal structure has drawn in a diverse group of module owners. Later, we hear answers to the Question of the Month submitted by our listeners. Learn more about this episode on our website: aroundthelayout.com/157 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com Thank you to our episode sponsor, 18Ten Designs: https://www.1810designs.com/…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Bill Brown and the Leadville and Red Cliff - July 11, 2023 58:55
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ATLP Rewind - Episode Originally Released July 11, 2023 We head back to Central New York to hear Bill Brown's amazing story of triumph over tragedy and how a great group of friends helped him recover from disaster. Bill shares his origin story, then tells how becoming a member of the CNY Division of the NMRA provided him with incredible opportunities to further his modeling skills and led to meeting the folks that would become lifelong friends. Bill also reflects on memories of Jim Heidt, the first leader of the CNY Division and a dear friend to many, who passed away on June 12th. Closing out the show, Bill tells us about his involvement in Ops 'Til You Drop, a CNY Division event that's become a weekend not to miss. Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…
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Around The Layout - A Model Railroad Podcast

1 What's Happening In Model Railroading - April 2025 - Tony Cook & Jim Wiggin 56:31
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It's time once again to find out What's Happening In Model Railroading and joining Model Railroad News editor Tony Cook and Ray Arnott this month is Jim Wiggin, Associate Brand Manager and star of Athearn's Train Tuesdays. Jim tells us that lighting functions are hot right now and shares with us some of the work that goes into adding these sought after details to the Athearn offerings. Later, Tony and Ray discuss products from Roka, Walthers, Athearn, Bluford Shops and more. Learn more about this episode on our website: aroundthelayout.com/155 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Matt Freix & The Gateway Western Subdivision 6 - March 28, 2023 1:03:53
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ATLP Rewind - Originally Released March 28, 2023 The Around The Layout (less than) six degrees of separation has led us to Matt Freix. A friend of past guests Dave Oppensano and Isaac Fabris, Matt joins us and tells his model railroading story; from his childhood modeling with a shovel of dirt on a 4x8 sheet of plywood to a beautifully finished basement where his Gateway Western's Subdivision 6 resides. Matt tells us about the prototype of his current layout and how friends, both in human and quick clamp form have helped him along his journey to recapture the glory of 1995. Matt also talks about the decision process of farming out tasks and how it has helped him focus on the parts of the hobby he enjoys. Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, 18Ten Designs: https://www.1810designs.com/…
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Around The Layout - A Model Railroad Podcast

1 Talking Ops With Don Irace - Bulletproof Operations 1:17:44
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How can we make our layout operating sessions bulletproof? On this episode of Talking Ops with Don Irace, Don sits down 1 on 1 with host Ray Arnott in-person at the ATLP Studio to share the lessons learned over 20 years and hundreds of his own operating sessions to create an amazing experience for his operators. We learn that success starts with proper planning and continues through being intentional about layout design, construction and maintenance and Don tells us how attention to detail can pay off with trains that run like a dream. Learn more about this episode on our website: aroundthelayout.com/156 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, 18Ten Designs: https://www.1810designs.com/…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Brian Sopke and the Benton & Southern - June 25, 2024 55:31
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ATLP Rewind - Originally Released June 25, 2024 A litte freelance model railroading amongst friends - that's what we get with Brian Sopke's Benton & Southern. Brian shares with us his model railroading journey that led him to team with a friend to create a freelance model railroad that connects them together. Additionally, Brian tells us what he learned by starting over, taking down a layout of frustration and creating his current railroad using lessons from the past. Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
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Around The Layout - A Model Railroad Podcast

1 Industry Planning For Modern Era Switching Layouts - A New Book By Lance Mindheim 53:15
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Analysis Paralysis, the terrible condition that keeps many from getting the stuff we bought out of the closet, to the workbench and on to our layouts. Lance Mindheim is back with another new book under his arm, written to help his readers get the flywheel turning and keep it moving. Lance talks about industry selection and shares how the book can guide model railroaders along the path of layout design and expressing their own artistic creativity. Learn more about this episode on our website: aroundthelayout.com/154 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - John Farrington & The Somerset & Raritan - June 11, 2024 55:22
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ATLP Rewind - Episode orginally released June 11, 2024 It's been way too long since we've heard from John Farrington and there was quite a bit to catch up on. Since the last time we talked, John has not only gone bigger with his layout, he's also gone freelance with a great railroad name and an awesome logo thanks to a very talented graphic artist that's a familiar name here on the podcast. John also talks about doing custom work for others, including myself, and debunks the old Mark Twain saying "good fences make good neighbors" when it comes to getting guidance and support with his model railroad. Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Highball Graphics: https://highballgraphics.com/ Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/…
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Around The Layout - A Model Railroad Podcast

1 Super Detailing: Down The Rabbit Hole with Bernard Hellen 1:13:04
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Want to make your layout come alive? Come along with Dr. Mini and I on this adventure down the rabbit hole into the world of super detailing. Miniprints' Bernard Hellen leads the way as we dive deep on the why behind creating scenes that tell well composed stories, sharing the thoughts from several outstanding modelers. Ultimately, the hobby is supposed to be fun, and Bernard tells us how super detailing can be the motivator that keeps your flywheel turning. Stay tuned towards the end and learn how "I" can come visit your layout with a great deal from miniprints.com . Learn more about this episode on our website: aroundthelayout.com/153 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, 18Ten Designs: https://www.1810designs.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Alex Mantle & The Chicago, Denver & Northern - June 4, 2024 55:56
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ATLP Rewind - Originally Released June 4, 2024 On this episode of Around The Layout, we meet Alex Mantle and learn about his model railroading journey. From California to Alaska to London and eventually on to Wyoming, Alex tells us how an attic find boosted his model railroading journey, his "practice layouts" and how he's gone big with his freelanced Chicago, Denver and Northern, sharing how he developed his backstory, paint scheme and chose the industries on his layout. Learn more about this episode on our website: aroundthelayout.com/rewind Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com/…
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Around The Layout - A Model Railroad Podcast

1 What's Happening In Model Railroading - March 2025 - Tony Cook & David Lehlbach 1:05:06
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If you're a fan of highly detailed and prototypically accurate rolling stock, this show is for you! Model Railroad News' Tony Cook and Ray Arnott talk to owner and founder of Tangent Scale Models David Lehlbach on how Tangent was started and how they've created their own place in the market by providing an incredible offering of HO, N and O scale freight cars. David discusses their unique way of going to market that satisfies all of us looking for instant gratification. Later, Tony and Ray discuss news out of Rapido, Bachmann, Walthers and more. Learn more about this episode on our website: aroundthelayout.com/152 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/ Thank you to our episode sponsor, 18Ten Designs: https://www.1810designs.com/…
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Around The Layout - A Model Railroad Podcast

1 Small Layout, Big Potential with Thomas Klimoski 1:16:34
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Want to know what the "Right-Sized Layout" is for you? Start with a mirror. That's just some of the advice shared by author and model railroader Thomas Klimoski. Tom wrote the book "Building The Right-Sized Layout" and he walks us through the thought process to ensure that you're on track for the layout that's a perfect fit for you. Then Tom and I listen to the answers to the Question of the Month - What is the ideal length of an operating session and why? Learn more about this episode on our website: aroundthelayout.com/147 Thank you to our episode sponsor, NERx: https://www.nerx.org/ Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com…
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Around The Layout - A Model Railroad Podcast

1 Talking Ops With Don Irace - Michigan Interstate Ops with Greg McComas 1:04:32
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On this episode of Talking Ops with Don Irace, we head to Fort Worth, Texas to the Michigan Interstate St. Clair Sub of Greg McComas. Greg talks us through the development of his operating scheme on his 13'x12' double deck layout that provides hours of enjoyment for up to 4 operators. He also shares how he used the FLEX approach to ensure he ended up with the layout and operating scheme he wanted. Learn more about this episode on our website: aroundthelayout.com/151 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, NERx: https://www.nerx.org/ Thank you to our episode sponsor, ScaleSigns.com: https://scalesigns.com/…
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Around The Layout - A Model Railroad Podcast

1 2025 NERx Virtual Convention Preview with Chuck Diljak 36:41
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It's almost time for NERx, the Northeastern Region of the NMRA's Virtual Convention. Chuck Diljak from the NER joins us to share the history of NERx, born from necessity during the pandemic and now a mainstay for the last 5 years. Chuck tells us what we can expect from the four nights of the convention, from clinics, layout tours, tips and tricks, and much more. Learn more about this episode on our website: aroundthelayout.com/150 Sign up for ATLP Extra, our free monthly newsletter: aroundthelayout.com/newsletter Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com Thank you to our episode sponsor, 18Ten Designs: https://www.1810designs.com/…
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Around The Layout - A Model Railroad Podcast

If you need yet another reason to encourage youth in model railroading, come listen to Brenna Keefe's story. Brenna shares how positive influences in her family and model railroading community became the catalyst for her education and career. Brenna also shares how model railroading cemented bonds with her parents, grandparents and lifelong friends made through the hobby. Learn more about this episode on our website: aroundthelayout.com/149 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com/ Thank you to our episode sponsor, 18Ten Designs: https://www.1810designs.com/…
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Around The Layout - A Model Railroad Podcast

1 2025 Central Georgia RPM Preview with Paul Spilman and Stephen Floyd 29:41
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Modelers getting together to share their work, ideas, skills and, of course, comradery - that's what RPM's are all about. Paul Spilman and Stephen Floyd join ATLP host Ray Arnott to talk about the Central Georgia RPM and how this event has grown into a new location by taking it off the coast of Georgia and placing it smack dab in the middle of the Peach State. Stephen and Paul also share all the details about attending the event, with some very familiar names on the list of clinic presenters. Learn more about this episode on our website: aroundthelayout.com/148 Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Highball Graphics: https://highballgraphics.com/…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Lance Mindheim & Miami's Swamp Rat - May 28, 2024 50:11
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ATLP Rewind - Originally Released May 28, 2024 Professional Model Railroad builder and author Lance Mindheim returns to Around The Layout Podcast with a new book under his arm. Lance tells us his why behind his new series "Shortlines You Can Build" and introduces us to Volume 1 - Miami's Swamp Rat. Lance and I discuss several of the points made in the book and how you can apply them to nearly any railroad you're planning. Later, Lance tells about yet another how-to book coming out that you can pre-order now. Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com/…
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Around The Layout - A Model Railroad Podcast

1 What's Happening In Model Railroading - February 2025 - Tony Cook & Thomas Garza 57:36
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On this month's What's Happening In Model Railroading, Tony and Ray welcome Thomas Garza from ScaleSigns.com to talk all things signs. Thomas talks about his start in sign making in 1995 and how he's picked up where he left off in 2001 when he joined the US Army, and is on a mission to create the most accurate scale signage available. Later, Tony brings us news from Broadway Limited, ScaleTrains, Atlas, Tangent and more. Learn more about today's episode on our website: aroundthelayout.com/146 Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: https://tullymodels.com/…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Don Irace & The Providence & Worcester II - May 14, 2024 1:03:57
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ATLP Rewind - Originally Released May 14, 2024 There's no doubt that Don Irace, famous for his Providence & Worcester layouts, is passionate about operations and, on this episode, we focused on just that. Don tells us about the top 2 things that should be prioritized for good operating sessions and shares some helpful advice on the steps one should take to ensure their railroad will be reliable. He also tells us about setting up remote operations, a practice that has allowed him to participate in sessions from afar and allows others to dispatch his layout from outside the Sunshine State. Later in the show, we make an announcement about a new monthly show featuring Don Irace. Thank you to our show sponsor, Highball Graphics: https://highballgraphics.com/ Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/…
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Around The Layout - A Model Railroad Podcast

1 Talking Ops with Don Irace - BNSF Fall River Division with John Parker 1:01:13
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On this month's Talking Ops with Don Irace, we're talking big operations with the owner of the BNSF Fall River Division, John Parker. John shares with us what it's like to prepare for and manage operations on his large layout. From track cleaning to crew selection and keeping them all busy, John gives a deep dive into what it takes to keep the BNSF moving. Thank you to our episode sponsor, Spring Creek Model Trains: https://www.springcreekmodeltrains.com/ Thank you to our episode sponsor, Tully Models: www.tullymodels.com…
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Around The Layout - A Model Railroad Podcast

1 ATLP Rewind - Martyn Jenkins & Marty's Train Shed - April 30, 2024 1:14:18
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ATLP Rewind - Originally Released April 30, 2024 If you're looking for proof that it's never too late to get started in model railroading, look no further than Marty Jenkins. Contrary to the stories we typically hear, Marty got his start in the hobby in his 40's and has seemingly made up for lost time, diving head first down the rabbit holes of the ever expanding technology. Marty shares with us how model railroading has led him to several trips to the United States and talks about his involvement in development of NMRAx. Thank you to our episode sponsor, Oak Hill Model Railroad Track Supply: https://ohrtracksupply.com/…
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