3 Trends you need to drive the best Digital Transformation outcomes

As-Is To-Be Podcast

As we go through this pandemic, most companies WANT to and NEED to pivot by designing a positive Digital Transformation (DT) change. But what are the most common trends that we should consider as we design our "ACCELERATED" DT solutions. We think these 3 trends will lead to the best and most positive CX outcomes .
⌚️Timestamps:
00:00 - Sneak Peak
00:19 - As-Is To-Be Intro
01:37 - DT Trends topic intro
02:00 - 1. Customer Experience (Value Added)
05:28 - 2. Employee Experience (Enhancements)
10:00 - 3. Customer / User Experience (Delighters)
13:55 - Trend Take-away "DT BEGETS more DT"
15:57 - As-Is To-Be Outro
2 Digital Transformation Specialists who have implemented 'change' in Health Care, Retail, Grocery, Banking, Energy, Government and much more have come together to share their expertise in this new series; "As-Is To-Be"
CEO - Tumii Transformations: Shawn Acheampong
https://www.youtube.com/channel/UC80wCAMIP2emMWCOVJ0EsmA
CEO - Catalyst Consulting Associates, Inc: Carl Reid
Follow Creid:
Website ➔ https://www.catalyst-consulting.io
YouTube ➔ https://youtube.com/channel/UC4micdOyF8KSPFosB_tGrFQ
Instagram ➔ https://www.instagram.com/abstrakt_projekt/
LikedIn ➔ http://linkedin.com/in/carl-reid-transformiswhatido
🔊Background music via Epidemic Sound Get a 30-day free trial of awesome music for your videos: https://www.epidemicsound.com
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Chapters

1. Sneak Peak (00:00:00)

2. DT Trends topic intro (00:01:37)

3. 1. Customer Experience (Value Added) (00:02:00)

4. 2. Employee Experience (Enhancements) (00:05:28)

5. 3. Customer / User Experience (Delighters) (00:10:00)

6. Trend Take-away "DT BEGETS more DT" (00:13:55)

7. As-Is To-Be Outro (00:15:57)