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The Multi-Layer Customer. An interview with Larry Leung
Manage episode 318866011 series 2864161
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Larry is the Founder and Chief Experience Officer of Transformidy, a consulting agency focusing on customer experience strategy, research, and design for travel and retail industry clients. Additionally, Larry is a conference speaker, educator, board member, and media contributor.
⌚️Time Stamps:
0:00 Sneak Peak
1:01 Intro
2:31 Welcome Larry Leung!
3:55 What was your journey with customer experience?
7:20 How will automation re-invent established companies?
12:28 What trends have you been tracking?
19:19 How has COVID shifted your approach?
29:40 How can we follow you?
32:27 Outro
Hosts:
Shawn Acheampong, CEO Tumii Transformations
Carl Reid, CEO Catalyst Consulting
Learn how to manage your transformation initiatives. Listen to hosts Shawn Acheampong and Carl Reid as 2 Digital Transformation Specialists who have implemented 'change and innovation' in Health Care, Retail, Grocery, Banking, Telecommunications, Manufacturing, Energy, Government, StartUps and much much more. You’ll discover the best methods to be productive, a review of supportive tools, methods and hacks. And also find a mix of current topics discussions, guests segments and sharing of personal experiences all related to personal growth, project/process development and innovative transformations.
35 episodes
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