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Commit to Pre- and Post-Mortems for Successful Execution | Jordan Kaplan
Manage episode 479030507 series 3574232
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Jordan and his team built a top-of-the-line adventure travel business by obsessively planning every detail of a visit and conducting pre-mortems to ensure a series of contingencies are built into the plans. They convene post-mortems after each experience to carry learning to the next adventure. The culture of habitual learning has led to extraordinary Net Promoter Scores and financial success.
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