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#131: 📢 How to Give Feedback without Sounding Harsh 🔥

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Manage episode 491895709 series 2993817
Content provided by Dr. Pamela Kreiser. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Pamela Kreiser or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of Asking For A Friend with TalkDoc, co-hosts Dr. Pamela Kreiser, Meredith Edwards Nagel, and Teighlor Polendo explore the art of giving feedback. Reflecting on the discomfort of receiving harsh feedback, they present two effective strategies for providing constructive criticism without triggering defensive reactions— the Positive Feedback Sandwich and the Situation-Behavior-Impact (SBI) technique. Alongside discussing research insights from Gottman and the Harvard Business Review, the hosts offer practical examples and scenarios to illustrate these strategies in action, aiming to improve communication and relationships.

Music by epidemic sound.

SHOW NOTES:

Experts : Dr. John Gottman

Resources : Harvard Business Review

Tools :

Positive Feedback Sandwich (Mary Kay Ash)

3-part formula:

  1. Positive comment
  2. Constructive feedback
  3. Positive/supportive closing

SBI Tool - Situation, Behavior, Impact (Center for Creative Leadership)

  • Situation – When/where the behavior happened.
  • Behavior – What the person did (specific & observable).
  • Impact – How it affected you or others.
  continue reading

132 episodes

Artwork
iconShare
 
Manage episode 491895709 series 2993817
Content provided by Dr. Pamela Kreiser. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Pamela Kreiser or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of Asking For A Friend with TalkDoc, co-hosts Dr. Pamela Kreiser, Meredith Edwards Nagel, and Teighlor Polendo explore the art of giving feedback. Reflecting on the discomfort of receiving harsh feedback, they present two effective strategies for providing constructive criticism without triggering defensive reactions— the Positive Feedback Sandwich and the Situation-Behavior-Impact (SBI) technique. Alongside discussing research insights from Gottman and the Harvard Business Review, the hosts offer practical examples and scenarios to illustrate these strategies in action, aiming to improve communication and relationships.

Music by epidemic sound.

SHOW NOTES:

Experts : Dr. John Gottman

Resources : Harvard Business Review

Tools :

Positive Feedback Sandwich (Mary Kay Ash)

3-part formula:

  1. Positive comment
  2. Constructive feedback
  3. Positive/supportive closing

SBI Tool - Situation, Behavior, Impact (Center for Creative Leadership)

  • Situation – When/where the behavior happened.
  • Behavior – What the person did (specific & observable).
  • Impact – How it affected you or others.
  continue reading

132 episodes

All episodes

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