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War Stories From the F&I Office with Rudy Graff
Manage episode 483087808 series 3373437
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F&I veteran Rudy Graff brings decades of grit, grind, and gut checks into a conversation that reveals the high-stakes game behind the deal jacket.
Rudy Graff—aka “Rudy Boss”—joins the crew to unload decades of wild, real-world experience from the F&I trenches. From his early days dodging lemon law landmines and printing contracts with a daisy wheel, to leading compliance initiatives at one of the country’s largest dealerships, Rudy’s journey through automotive finance is anything but boring. He shares how a recession pivot turned into a career, why he operated under an alias in the Wild West days of F&I, and how working the phones and fighting for a spot gave him a front-row seat to the evolving auto landscape.
Now with ComplyAuto, Rudy breaks down the modern compliance tightrope, the hidden costs of a single digit typo, and how AI is changing the game—one autofilled form at a time. He peels back the curtain on how even tiny address mismatches can snowball into repo-level disasters and explains why today’s F&I professionals need more than sales chops; they need tools, process, and precision. If you’ve ever wondered what F&I actually does or why compliance is everyone’s business, Rudy makes it clear: protect the store, protect the customer, and never underestimate the power of automation.
Timestamped Takeaways:
[0:00] Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo
[3:02] Enter “Rudy Boss”: Rudy shares how his F&I alter ego was born out of early dealership antics and the need to fly a little under the radar.
[5:47] From Phones to Frontline: His improbable entry into auto, starting with cold calls and ending in battle-tested F&I leadership.
[10:47] First Rule of F&I—Protect the Store: Rudy emphasizes that compliance isn't optional—it's mission-critical.
[15:12] Real-Life AI Impact: How AI is catching human errors—like address mismatches—that can trigger costly customer blowback.
[19:22] Why Your Next Repo Might Be a Data Entry Problem: The ripple effects of a single mistake and why AI is essential to clean deals.
[23:37] Looking Ahead—AI, Blockchain, and Bulletproof Compliance: Rudy and the team envision the future of document validation and regulatory tech.
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