Artwork

Content provided by David Roman and Chris Cotton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman and Chris Cotton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

After-Hours Calls and How I've Used AutoOps at My Shop to Solve This Issue

32:52
 
Share
 

Manage episode 461247807 series 3636795
Content provided by David Roman and Chris Cotton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman and Chris Cotton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE


It's episode number 1! We're so excited about the journey we're starting and glad you're here to join us! Today, Chris Cotton is joined by Steven Fafel, co-founder of AutoOps. Steven brings up data collection and how Auto Ops uses its voice system. Chris shares his experience using the system in his shop, saying it's helped manage high call volumes and increase online scheduling. Steven also announces upcoming features and integrations, such as the new Tire Connect Partnership and lead management enhancements within the Steer platform.

00:00 Steer acquired Auto Ops for CRM focus.

04:49 Auto Ops optimizes conversions through enhanced customer interaction.

09:16 Auto repair shops streamline appointments via Google.

11:19 Google boosts local service visibility for businesses.

14:43 Auto ops streamline after-hours call handling efficiently.

16:09 Shifted focus to auto repair for better margins.

19:46 340 appointments; 145 new; 55 from Google.

23:04 Quickly contacting leads improves conversion success rates.

25:57 Tekmetric simplifies customer communication via text.

31:29 Thanks for joining; explore Cinch IO and AutoFix.

31:58 Keep pushing forward, stay positive, and drive success.

  continue reading

12 episodes

Artwork
iconShare
 
Manage episode 461247807 series 3636795
Content provided by David Roman and Chris Cotton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman and Chris Cotton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE


It's episode number 1! We're so excited about the journey we're starting and glad you're here to join us! Today, Chris Cotton is joined by Steven Fafel, co-founder of AutoOps. Steven brings up data collection and how Auto Ops uses its voice system. Chris shares his experience using the system in his shop, saying it's helped manage high call volumes and increase online scheduling. Steven also announces upcoming features and integrations, such as the new Tire Connect Partnership and lead management enhancements within the Steer platform.

00:00 Steer acquired Auto Ops for CRM focus.

04:49 Auto Ops optimizes conversions through enhanced customer interaction.

09:16 Auto repair shops streamline appointments via Google.

11:19 Google boosts local service visibility for businesses.

14:43 Auto ops streamline after-hours call handling efficiently.

16:09 Shifted focus to auto repair for better margins.

19:46 340 appointments; 145 new; 55 from Google.

23:04 Quickly contacting leads improves conversion success rates.

25:57 Tekmetric simplifies customer communication via text.

31:29 Thanks for joining; explore Cinch IO and AutoFix.

31:58 Keep pushing forward, stay positive, and drive success.

  continue reading

12 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play