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After-Hours Calls and How I've Used AutoOps at My Shop to Solve This Issue
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Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
It's episode number 1! We're so excited about the journey we're starting and glad you're here to join us! Today, Chris Cotton is joined by Steven Fafel, co-founder of AutoOps. Steven brings up data collection and how Auto Ops uses its voice system. Chris shares his experience using the system in his shop, saying it's helped manage high call volumes and increase online scheduling. Steven also announces upcoming features and integrations, such as the new Tire Connect Partnership and lead management enhancements within the Steer platform.
00:00 Steer acquired Auto Ops for CRM focus.
04:49 Auto Ops optimizes conversions through enhanced customer interaction.
09:16 Auto repair shops streamline appointments via Google.
11:19 Google boosts local service visibility for businesses.
14:43 Auto ops streamline after-hours call handling efficiently.
16:09 Shifted focus to auto repair for better margins.
19:46 340 appointments; 145 new; 55 from Google.
23:04 Quickly contacting leads improves conversion success rates.
25:57 Tekmetric simplifies customer communication via text.
31:29 Thanks for joining; explore Cinch IO and AutoFix.
31:58 Keep pushing forward, stay positive, and drive success.
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