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Mobile Apps and How They Can Change Auto Repair | Jeremy Glassco
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Jeremy Glassco is the founder of AppFueled. Today, he and Chris talk about the use of apps and technology in repair shops today. Jeremy underscores the importance of integrating mobile apps as a communication medium to improve the customer experience. He shares strategies for creating a membership pathway for customers, showcasing how businesses can leverage apps to forge deeper connections and increase repeat business.
00:00 Seattle's Tech Talent and Dot Com Era
04:01 App Fueled: Apps Aren't Silver Bullets
08:13 Retail Apps Influence Consumer Behavior
13:25 Maximizing Shop Apps for Customers
15:55 Consumer Choice: App Loyalty Influence
18:29 "Price vs. Convenience: Customer Insights"
22:53 Categorizing Push Notification Priorities
26:22 CRM Certification Announcement
27:16 "App Fueled: CRM Replacement Option"
30:38 CRM Flexibility and User Choice
35:14 "Force Multiplier Through Customer Engagement"
38:29 "Apps Driving Consumer Engagement Shift"
39:53 "Sell, Not Use" Mentality
12 episodes
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