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Hands-On IT – Making End Users Happy (and Maintaining Your Sanity), E19

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Manage episode 487110184 series 3528713
Content provided by Automox. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Automox or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Is tech easier than people? For many IT pros, the answer is a resounding yes. In this episode, Landon Miles tackles one of IT’s biggest challenges: managing user expectations while maintaining your own mental wellbeing.

You’ll learn how to balance empathy with efficiency using proven frameworks like ITIL, SRE, and the NIST Cybersecurity Framework. Discover the people skills that drive career growth—active listening, clear communication, and trust-building—and why vulnerability (yes, that kind) belongs in your IT toolkit.

  continue reading

143 episodes

Artwork
iconShare
 
Manage episode 487110184 series 3528713
Content provided by Automox. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Automox or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Is tech easier than people? For many IT pros, the answer is a resounding yes. In this episode, Landon Miles tackles one of IT’s biggest challenges: managing user expectations while maintaining your own mental wellbeing.

You’ll learn how to balance empathy with efficiency using proven frameworks like ITIL, SRE, and the NIST Cybersecurity Framework. Discover the people skills that drive career growth—active listening, clear communication, and trust-building—and why vulnerability (yes, that kind) belongs in your IT toolkit.

  continue reading

143 episodes

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