Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Player FM - Internet Radio Done Right
18 subscribers
Checked 14h ago
Added three years ago
Content provided by Amazon Web Services. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amazon Web Services or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Similar to AWS Executive Insights
The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Hawn Nguyen-Loughren for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the Official AWS Podcast has something for you.
…
continue reading
Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
…
continue reading
T
The Smart Passive Income Online Business and Blogging Podcast
1
The Smart Passive Income Online Business and Blogging Podcast
Pat Flynn
6k
883
Pat Flynn from The Smart Passive Income Blog reveals all of his online business and blogging strategies, income sources and killer marketing tips and tricks so you can be ahead of the curve with your online business or blog. Discover how you can create multiple passive income streams that work for you so that you can have the time and freedom to do what you love, whether it's traveling the world, or just living comfortably at home. Since 2008, he's been supporting his family with his many on ...
…
continue reading
T
The Influence Factor by The Influencer Marketing Factory
1
The Influence Factor by The Influencer Marketing Factory
The Influencer Marketing Factory
37k127
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
News and insight from the business world. Download the podcast via the BBC Sounds app.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
))
Daily Deals
The AI-Driven Future of Customer Support
Manage episode 450291862 series 3263129
Content provided by Amazon Web Services. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amazon Web Services or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Hear from Des Traynor, Co-founder and Chief Strategy Officer of Intercom, about the revolutionary impact of AI on customer service. Traynor shares insights into Intercom's AI journey, including the recent launch of their advanced AI agent, and discusses how their product management philosophy of "starting with the problem" has shaped their strategy. The episode offers valuable perspectives on fostering innovation, the current state and future of AI in customer support, and provides actionable advice for executives aiming to improve customer experience in the AI era.
231 episodes
Share
Manage episode 450291862 series 3263129
Content provided by Amazon Web Services. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amazon Web Services or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Hear from Des Traynor, Co-founder and Chief Strategy Officer of Intercom, about the revolutionary impact of AI on customer service. Traynor shares insights into Intercom's AI journey, including the recent launch of their advanced AI agent, and discusses how their product management philosophy of "starting with the problem" has shaped their strategy. The episode offers valuable perspectives on fostering innovation, the current state and future of AI in customer support, and provides actionable advice for executives aiming to improve customer experience in the AI era.
231 episodes
All episodes
×
A
AWS Executive Insights
1 The DDoS Takedown: How AWS is Disrupting the Disruptors 22:08
22:08 
Play Later 
Play Later 
Lists 
Like 
Liked22:08
Play Later Play Later Lists Like LikedStep inside AWS's cutting-edge approach to network protection with AWS VP and Distinguished Engineer Tom Scholl. In this eye-opening conversation, discover how threat detection tools like MadPot are helping AWS identify and disrupt DDoS-as-a-service providers who sell attack capabilities on the dark web. Scholl reveals how AWS's massive network scale provides unique insights into emerging threats, enabling proactive security measures and even the take down of criminal organizations like Anonymous Sudan. He also discusses AWS's approach to seamless security integration and the importance of implementing strong "front door" security measures to reinforce potential entry points in your network. This conversation is a must-watch for CISOs and security leaders looking to enhance their cloud security posture in 2025 and beyond.…
A
AWS Executive Insights
1 Maximizing Developer Success with Gen AI: Strategy & Real-World Wins 19:45
19:45 Play Later Play Later Lists Like Liked19:45
Play Later Play Later Lists Like LikedJoin AWS executives Tony Chor (VP, Builderworks) and Becky Weiss (VP, Distinguished Engineer) as they discuss implementing generative AI in enterprise software development. This conversation reveals how organizations are finding unexpected value in AI-powered "outer loop" tasks like documentation and ticket management, rather than just code generation. The executives share insights on managing workforce concerns, highlight how junior engineers are often leading AI adoption, and discuss the democratization of development through AI tools. Whether you're navigating developer resistance to AI or looking to maximize its benefits, this discussion offers practical perspectives on integrating generative AI into development workflows, complete with strategic advice for leaders on experimentation and adaptation in this rapidly evolving technology landscape.…
A
AWS Executive Insights
1 Yes Starts Here: A Legal Framework for Generative AI 20:29
20:29 Play Later Play Later Lists Like Liked20:29
Play Later Play Later Lists Like LikedEA Rockett, VP Legal at Adobe and "legal CTO," discusses how to effectively implement generative AI within organizations through a structured yet enabling approach. Rockett shares Adobe's six-dimensional framework (A through F) for evaluating AI use cases, which helps teams think through everything from the technology and data inputs to the intended audience and objectives. The conversation also explores how organizations can move beyond the "do more with less" mindset to embrace AI ethically, emphasizing the importance of starting with AI ethics rather than policies and procedures to create a foundation for responsible AI implementation.…
A
AWS Executive Insights
1 Invisible Security: Achieving a Seamlessly Secure User Experience 29:55
29:55 Play Later Play Later Lists Like Liked29:55
Play Later Play Later Lists Like LikedEver wonder how AWS protects the data of millions of customers while staying ahead of evolving security threats? Get a peek behind the curtain as AWS CISO Chris Betz discusses threat intelligence tools and cloud security at scale. In this candid conversation, AWS Enterprise Strategist Clarke Rodgers sits down with Betz to discuss AWS's philosophy of "invisible security" - protecting customers seamlessly without disrupting their operations. Learn how AWS leverages tools like MadPot, Sonaris, and GuardDuty to detect emerging threats and enhance security operations. Betz also shares valuable insights on board communication, talent development, and building versus buying security solutions at scale.…
A
AWS Executive Insights
1 Data, AI & Soccer: How Bundesliga is Transforming the Fan Experience 21:38
21:38 Play Later Play Later Lists Like Liked21:38
Play Later Play Later Lists Like LikedHow is AI transforming professional soccer? Join AWS Enterprise Strategist Matthias Patzak and Hendrik Weber, SVP of Sports-Technology Innovation at Bundesliga (DFL), for an inside look at how Germany's premier football league is revolutionizing the fan experience through real-time data analytics. Weber discusses how the DFL collects and uses real-time match data, including player tracking and event annotation, to enhance live commentary and support team strategies. Tune in to hear about the company's data-driven AI journey and the challenges it faced balancing experimentation against fan expectations. Discover how one of Europe's top leagues leverages data strategy to stay competitive in the evolving world of sports entertainment.…
A
AWS Executive Insights
1 Strategic maneuvering: Behind the scenes of Formula 1 22:12
22:12 Play Later Play Later Lists Like Liked22:12
Play Later Play Later Lists Like LikedRuth Buscombe, a leading Formula 1 strategist, takes us behind the scenes of high-stakes racing strategy and leadership. She shares valuable lessons about data-driven decision making, the importance of clear communication in large teams, and how handling failure and pressure are crucial elements of success in both motorsport and business.…
A
AWS Executive Insights
1 Leading with purpose: How the Financial Times balances legacy and innovation 30:25
30:25 Play Later Play Later Lists Like Liked30:25
Play Later Play Later Lists Like LikedIn this Executive Insights podcast episode, FT Group CEO John Ridding discusses how he led the organization's successful digital transformation while maintaining its journalistic integrity, pioneering the digital subscription model and leveraging new technologies like AI, all while ensuring the FT's culture and values remain strong through clear principles and inclusive leadership.…
A
AWS Executive Insights
1 Leading AI Transformation: A Chief AI Officer's Perspective 28:21
28:21 Play Later Play Later Lists Like Liked28:21
Play Later Play Later Lists Like LikedIn this episode, AWS Enterprise Strategist Tom Soderstrom sits down with Ron Keesing, Chief AI Officer at Leidos, a Fortune 300 company. As a newly minted CAIO, Ron aims to infuse AI into Leidos' strategy at every level, moving from centralized AI projects to a distributed model of excellence across the organization. Listen in as Ron shares insights from his 20+ years of experience, including strategies for measuring AI success, creating effective human-AI partnerships, and managing AI governance at scale. Whether you're an aspiring AI leader or scaling AI in your organization, this discussion offers valuable insights from a pioneering AI executive.…
A
AWS Executive Insights
1 Charting the AI Frontier: Trends, Pain Points, and Scaling Strategies 22:37
22:37 Play Later Play Later Lists Like Liked22:37
Play Later Play Later Lists Like LikedIn this episode, AWS’s Tom Godden sits down with Matt Fitzpatrick, former Senior Partner of QuantumBlack, AI by McKinsey and current CEO of Invisible Technologies. Drawing from his experience leading major enterprise AI initiatives, Fitzpatrick reveals why only 8% of AI models succeed and outlines practical strategies for scaling AI in your organization. Join the discussion as our experts unpack the realities of enterprise-wide AI adoption, from building effective AI business cases to managing organizational change and upskilling your workforce for the AI future. Learn how to position your company for success in the AI era.…
A
AWS Executive Insights
1 Values-Driven Leadership: A Conversation with Harry Kraemer 25:16
25:16 Play Later Play Later Lists Like Liked25:16
Play Later Play Later Lists Like LikedHarry Kraemer, former CEO of Baxter and Kellogg School of Management professor, discusses value-based leadership through four key pillars: self-reflection, balanced perspective, true self-confidence, and genuine humility. Drawing from his experience leading a $15 billion global organization, Kraemer emphasizes that leadership is 90% about people and communication. He advocates for daily self-reflection and measuring success through significance rather than material achievements.…
A
AWS Executive Insights
1 How Moeve is Gaining a Competitive Edge with Sustainable Innovation 24:15
24:15 Play Later Play Later Lists Like Liked24:15
Play Later Play Later Lists Like LikedIn this episode, we're speaking with David Villaseca, Chief Digital Officer at Moeve, a global energy company based in Southern Europe. Tom Soderstrom, AWS Enterprise Strategist, interviews David about Moeve's bold pivot to sustainable energy and reveals how Moeve's "Positive Motion" strategy, including divesting 70% of its oil assets, is driving both environmental impact and business growth. By 2030, Moeve aims to reduce its carbon footprint by 55% and derive over half its EBITDA from renewable sources. Their "Green Digital" approach, leveraging IoT, AI, and data analytics, has yielded impressive returns, with some AI initiatives seeing ROIs exceeding 300%. Join us to hear why sustainability isn't just ethically sound, but can also be highly profitable, attracting sustainability-minded customers and top talent while positioning companies like Moeve as trendsetters in their industries.…
A
AWS Executive Insights
1 Decreasing the Cost of Change: OutSystems CEO Paulo Rosado 29:30
29:30 Play Later Play Later Lists Like Liked29:30
Play Later Play Later Lists Like LikedIn this episode of AWS Executive Insights Podcast, Tanuja Randery speaks with Paulo Rosado, founder and CEO of OutSystems, about how his company created technology that decreases the cost of software changes. The conversation explores how OutSystems is adapting to the AI era, with Rosado sharing insights on how AI is compressing development timelines and discussing the future of software development, while also delving into leadership lessons and the importance of maintaining a startup mindset while scaling globally.…
A
AWS Executive Insights
1 How IBM is Harnessing Gen AI for Client Success 15:09
15:09 Play Later Play Later Lists Like Liked15:09
Play Later Play Later Lists Like LikedIn this episode, Brian Bohan, Director of Consulting Partner COE at AWS, sits down with Mahmoud Elmashni, Managing Partner at IBM Consulting, to explore how IBM is leveraging generative AI to transform client success. Mahmoud shares IBM's "Four P's" framework (People, Process, Partnerships, and Platform) and discusses how the company is training its 160,000-person organization to harness gen AI effectively. The conversation delves into how gen AI is accelerating modernization timelines from years to months, improving ROI for clients, and driving practical applications across industries from public sector to financial services.…
A
AWS Executive Insights
1 PrivatBank: Accelerating Transformation in Times of War 22:20
22:20 Play Later Play Later Lists Like Liked22:20
Play Later Play Later Lists Like LikedAleksy Zayet, Chief Technology & Cloud Architect of PrivatBank, shares how Ukraine's largest bank completed a remarkable 43-day cloud migration amid the Russian invasion in 2022. Under missile attacks and with critical infrastructure being destroyed, PrivatBank's journey from on-premises to AWS cloud showcases an extraordinary story of resilience, demonstrating how crisis can accelerate digital transformation while maintaining essential financial services for more than half of Ukraine's population.…
A
AWS Executive Insights
1 Security is in our DNA: A Conversation with AWS CEO Matt Garman 18:17
18:17 Play Later Play Later Lists Like Liked18:17
Play Later Play Later Lists Like LikedIn this episode, Clarke Rodgers, Director of AWS Enterprise Strategy, interviews Matt Garman, CEO of AWS, exploring the company’s deeply rooted security culture. Garman, who was also AWS’s first product manager, discusses how security has been "priority zero" since the company's inception. From upholding cloud security best practices to navigating AI security challenges, Garman discusses how AWS embeds security into every aspect of its operations. He also delves into the AWS shared responsibility model and discusses how AWS approaches data sovereignty, offering valuable perspectives for business leaders and security professionals looking to strengthen their cloud security posture.…
Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.
Daily Deals
Daily Deals
Similar to AWS Executive Insights
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Hawn Nguyen-Loughren for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the Official AWS Podcast has something for you.
…
continue reading
Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
…
continue reading
T
The Smart Passive Income Online Business and Blogging Podcast
1
The Smart Passive Income Online Business and Blogging Podcast
Pat Flynn
6k883
Pat Flynn from The Smart Passive Income Blog reveals all of his online business and blogging strategies, income sources and killer marketing tips and tricks so you can be ahead of the curve with your online business or blog. Discover how you can create multiple passive income streams that work for you so that you can have the time and freedom to do what you love, whether it's traveling the world, or just living comfortably at home. Since 2008, he's been supporting his family with his many on ...
…
continue reading
T
The Influence Factor by The Influencer Marketing Factory
1
The Influence Factor by The Influencer Marketing Factory
The Influencer Marketing Factory
37k127
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
News and insight from the business world. Download the podcast via the BBC Sounds app.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
