S5 E3 Behind the Scenes of AXREM’s Service and Operations Focus Group

AXREM Insights

In this episode of AXREM Insights, hosts Melanie Johnson and Sally Edgington speak with Richard Coldrick from Elekta and Declan McGregor from Fujifilm Healthcare about the evolving role of AXREM's Service and Operations Special Focus Group. Richard and Declan share their career journeys into healthcare technology and discuss how the group is working to unify the voice of the medtech industry to influence NHS policy and reduce inefficiencies. They reflect on the importance of addressing systemic challenges like DTAC compliance and remote access, emphasising that greater consistency across NHS trusts could improve efficiency, reduce costs, and enhance both patient care and workforce experience.

The discussion also highlights the value of collaboration within AXREM, providing a safe, non-competitive space where members can collectively solve shared problems and influence national policy. They reflect on tangible achievements, such as the widely adopted AXREM handover form, and call for more engagement and feedback from members to strengthen the group’s impact. The episode closes with a light-hearted exchange, giving listeners a glimpse into the personalities behind the roles, and teases the next episode, which will feature AXREM’s Digital Pathology Special Focus Group.

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