Ep. 18 _ The Power of Employee Experience: Happy Employees = Happy Customers

Beauty Talks by Dr. Matteo Vigo

🎙 In this empowering episode of Beauty Talks by Dr. Matteo Vigo, we explore the world of employee journeys — and how to elevate experience to excellence.
✨ Featuring: Ben Safra – Specialist in Customer, Employee & Brand Experience
Today, we step outside the operating room to focus on what truly drives success in any clinic, hospital, or business: the experience.
From staff to patients — how does employee well-being ripple outward and impact every interaction?
Ben Safra, founder of Sensate, walks us through the importance of supporting your team throughout their entire journey within an organization.
They discuss:
✅ What Sensate really does for teams
✅ The emotional side of medical care
✅ Real transformation through mindset, behavior, and skillset
🎯 Episode Highlights & Timestamps:
2:30 – How and why Sensate was born
4:54 – Standing out in a saturated industry: what truly sets you apart?
6:39 – Creating happy employees to build happy customers
11:50 – Building loyalty and trust with your team to strengthen client relationships
14:20 – The future of AI in business: tech can empower, but only humans create connection
20:30 – People forget what you say or do — but never how you made them feel
23:08 – Dr. Vigo shares how MIA redefined the aesthetic experience
27:12 – How Ben helped aesthetic clinics grow their patient base
33:21 – Why listening to your patients is the key to understanding what they really want
✨ Whether you run a clinic, a corporate office, or a hospital — it’s your people who create the experience. And experience is what builds trust.