Ep #253: How to Communicate Authentically with Clients During a Time of Crisis

Behind The Advisor

We’re honored to have XYPN members Ian Bloom, Meg Bartelt, Brian Thompson and Leighann Miko on the show today as they talk about communicating authentically with clients during a time of crisis. This group of members have invested heavily into themselves, their business and their clients by engaging in the George Kinder’s “EVOKE® 5-Day Life Planning Training” program, where they learned the tenants and foundational principles of life planning, a process that has fundamentally changed the way each of them works with their clients.

As we continue to navigate through life during the COVID-19 pandemic, you’ll hear us cover: the importance of showing empathy, compassion and patience to your clients; how Meg, Ian, Brian and Leighann have facilitated conversations with current clients and potential clients that have created deep and lasting meaningful connections and trust; and Kinder’s “turnaround” approach as a means to refocus the conversation on how the client really feels. You’ll hear the passion in each of their voices, become inspired by their commitment to serving clients wholeheartedly, and learn how you too can improve the discourse between you and your clients long into the future and hopefully keep our profession moving in the right direction.

If you're interested in improving your ability to connect meaningfully and authentically with your clients during this time of COVID and into the future, then you won't want to miss this episode.

You can find show notes and more information by clicking here: https://www.xyplanningnetwork.com/253