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Coles: Future-Proofing Culture with Josie Fakira and Fiona Scullion
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In this episode, Gabe and Chris are joined by Josie Fakira, Coles General Manager of Organisational Effectiveness, and Fiona Scullion, Coles Culture Specialist, to discuss their experiences in shaping the culture of one of Australia’s oldest and most renowned institutions.
Coles has been a cornerstone of the Australian community, serving over 22 million customers today and employing 1% of the Australian population. Despite having a workforce of over 120,000 employees, Coles remains committed to being a community organisation. Josie and Fiona share insights into how Coles has maintained its community culture by nurturing micro-communities within the larger organisation.
Discussed in this episode:
- The history of Coles
- Capitalising on purpose and connection
- Attraction vs retention
- A culture of listening ‘you said, we did’
- The power of creating rituals, symbols
- Leadership and career pathways
Find out more about Interchange here: https://interchange.com.au
Find out more about Coles here: https://www.coles.com.au/about
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Guests: Josie Fakira and Fiona Scullion
Hosts: Gabe Harris and Chris Gabardi
Recorded at Castaway Studios, Collingwood 2023
Interchange acknowledges that we work and play on Wurundjeri land, and that this always has and always will be Aboriginal land.
Best Behaviour podcast is recorded on Wurundjeri land, Interchange acknowledges that this always was, and always will be Aboriginal land.
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