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Behind the Metrics: Leading Patient-Centered Clinical Trials
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What if metrics could do more than track performance—what if they could transform the patient experience?
In this episode, Andrea Bredin, a seasoned clinical project manager with over a decade of experience, shares how she blends data-driven decision-making with deep empathy for trial participants.
From reducing burden to leading cross-functional teams, Andrea offers a fresh perspective on building clinical trials that are both efficient and human-centered.
What you’ll learn:
- How patient-focused design leads to better retention and data quality
- Which metrics truly drive meaningful improvements in trial operations
- Ways to align cross-functional teams around shared patient-first values
- Why great clinical leadership starts with listening—to data and people
Welcome to Beyond the Protocol—where authentic conversations about clinical research happen.
Hosted by Melody Keel, bringing together diverse professionals from across the industry to share insights and experiences about what it really takes to deliver successful clinical trials.
This isn't about perfect processes—it's about real people sharing real solutions.
Let's go beyond the protocol.
That's all for today's episode of Beyond the Protocol—where we explore what it truly takes to deliver successful clinical trials.
If you found value in today's conversation, please subscribe, share with your network, and leave a review.
Have experiences or insights to share? Reach out and be part of the conversation.
Join us next week as we continue to discover what lies beyond the protocol.
You can catch it on :
📺 LinkedIn Live
📺 YouTube ▶️https://www.youtube.com/@BeyondTheProtocol
🎧 Spotify ▶️https://open.spotify.com/show/5tJlyePbEkmXLEPzSPtBcK?si=d209a257a8224056
🎧 Apple Podcasts ▶️https://podcasts.apple.com/us/podcast/beyond-the-protocol/id1798238612
🎧 Deezer ▶️https://dzr.page.link/Wy8E6rSXR7NpR15W7
🎧 Podcast address ▶️https://beyondtheprotocol.buzzsprout.com/
This Podcast is Sponsored by The Research Associate Group, Inc.
Chapters
1. Welcome and Guest Introduction (00:00:00)
2. Andrea’s Journey into Clinical Research (00:01:19)
3. From Coordinator to Trial Manager (00:02:56)
4. The Hidden Impact of Operational Changes on Patients (00:04:58)
5. Patient-Centric Language in Trial Documents (00:06:49)
6. Breaking the Us vs. Them Mentality (00:08:03)
7. Including Site Staff and Patients in Trial Design (00:09:15)
8. Lessons from Failed Trials: The Cost of Poor Alignment (00:11:43)
9. Trial Design and Patient Recruitment (00:13:09)
10. New Site Onboarding: Balancing Opportunity and Readiness (00:14:45)
11. Transparency and Accountability in Site Feasibility (00:17:07)
12. Remembering the Patient's Contribution (00:20:15)
13. Metrics That Matter: Moving Beyond Vanity Numbers (00:20:54)
14. Teams, Culture, and Communication (00:23:35)
15. Final Takeaway: Leading with Empathy and Listening to Patients (00:27:01)
16. Closing Reflections (00:28:26)
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