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From ITSM to Leadership: Why Curiosity, Not Perfection, Drives ServiceNow Success with Bhavin Shah
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In this episode, Farrah is joined by Bhavin Shah, a seasoned ServiceNow professional with over two decades of experience in IT service management and enterprise solutions. Bhavin opens up about his professional journey from implementing early versions of ServiceNow to shaping high-impact teams and driving large-scale transformation projects for large global organisations. Along the way, he shares the values that have shaped his career: curiosity, resilience, and the power of a strong engagement and support network. With thoughtful insights and a grounded perspective, Bhavin explains why humility remains at the heart of his leadership approach.
“I think for me, being part of an environment where I'm supportive and also I am supported, I think has played a significant role.” — Bhavin Shah
In this episode, you will:
- Learn how Bhavin’s early exposure to multiple ITSM tools led him to favour ServiceNow for its flexibility and long-term potential.
- Explore how embracing curiosity and learning through failure can propel a successful tech career in today’s fast-paced landscape.
- Understand the value of empathy, resilience, and emotional intelligence in building high-performing, connected teams.
- Hear Bhavin’s take on the evolving role of leadership—and what traits young professionals should seek in the organisations they join.
- Explore practical ways to stay relevant in a rapidly changing platform like ServiceNow, from community involvement to self-driven learning.
Listen in for a grounded, engaging conversation that blends personal experience with valuable career lessons. Whether you're part of the ServiceNow ecosystem or simply passionate about tech leadership, this episode offers plenty to take away. Tune in and get inspired by Bhavin’s no-nonsense approach to growth, leadership, and creating impact that lasts.
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