Building True Leadership in the Shop

Beyond the Wrench

Chris Craig, Fixed Operations Content Owner at RockED, shares insights from his new white paper and upcoming book on technician training and leadership. He discusses the difference between an appointed leader and a true leader, understanding younger generations, and how to balance multiple personalities in the shop. Chris also highlights the importance of communication and provides tips for young technicians aspiring to be in managerial roles.
View White Paper - Wired For Success: Amplifying Technician Skills
Join the Book Waitlist - “Becoming a Better Service Professional” by Chris Craig
Check out the full video version of the podcast on YouTube!
About Our Guests:
Chris Craig
Fixed Operations Content Owner, RockED
[email protected]

Sponsor:
National Institute for Automotive Service Excellence (ASE)

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122

WrenchWay Resources:
For Technicians & Students

• Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
• Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.

For Shops & Dealerships

• Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.

For Auto, Diesel, & CTE Instructors:

• Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.

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Chapters

1. Building True Leadership in the Shop (00:00:00)

2. Chris’ New Book Release (00:00:55)

3. Technician Soft Skill Training (00:06:53)

4. Engaging Younger Generations (00:20:56)

5. Balancing Personalities in the Shop (00:36:34)

6. Appointed Leader vs. True Leader (00:42:46)

7. Management Tips (00:45:51)