Investing in Technicians Builds Better Shops

Beyond the Wrench

Erik Fagerstrom, Director of Training and Talent Development at GreatWater 360 Auto Care, explains how supporting your technicians’ growth helps the whole shop succeed. He discusses growing your team through regular one-on-one meetings, tackling tough culture challenges head-on, and the value of providing clear career paths with real examples of technicians advancing.
Check out the full video version of the podcast on YouTube!
About the Episode

• Host: Jay Goninen, WrenchWay, [email protected]
• Guest: Erik Fagerstrom, GreatWater 360 Auto Care, [email protected]
• Sponsor: Jasper Engines & Transmissions

Links & Resources
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About WrenchWay:

• For Technicians & Students: wrenchway.com/solutions/technicians/
• For Shops & Dealerships: wrenchway.com/solutions/shops/
• For Instructors: wrenchway.com/solutions/schools/
  

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Chapters

1. Investing in Technicians Builds Better Shops (00:00:00)

2. About Erik (00:01:56)

3. Clear Expectations & Career Paths (00:10:43)

4. Consistent Communication (00:17:41)

5. Learning to Lead (00:27:16)

6. Handling a Toxic Technician (00:34:54)

7. Human Side of the Business (00:45:11)