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Can I take your order? Building conversational AI to improve the customer experience
Manage episode 394910823 series 3549532
Content provided by Cockroach Labs. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cockroach Labs or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Indecisiveness at the drive-through is just one of the many factors that ConverseNow’s conversational AI software for restaurants has to design for. To see what tools, programming languages, and more go into enabling a successful automated food order, we sat down with Akshay Kayastha, Senior Engineering Manager at ConverseNow.
Join as we discuss:
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Join as we discuss:
- How to design systems with good customer service as the key objective.
- Tackling technical challenges in speech-to-text transcription such as low audio quality, background noises, and more.
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Manage episode 394910823 series 3549532
Content provided by Cockroach Labs. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cockroach Labs or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Indecisiveness at the drive-through is just one of the many factors that ConverseNow’s conversational AI software for restaurants has to design for. To see what tools, programming languages, and more go into enabling a successful automated food order, we sat down with Akshay Kayastha, Senior Engineering Manager at ConverseNow.
Join as we discuss:
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continue reading
Join as we discuss:
- How to design systems with good customer service as the key objective.
- Tackling technical challenges in speech-to-text transcription such as low audio quality, background noises, and more.
- Building for Super Bowl scale while achieving low latency.
- Why Akshay’s team took a Kubernetes-first approach from Day 1.
62 episodes
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Similar to Big Ideas in App Architecture
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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