Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
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The Full Package: How Route architects its all-in-one post-purchase platform
Manage episode 394910825 series 3549532
Content provided by Cockroach Labs. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cockroach Labs or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
A purchase may seem complete after a user checks out, but the package itself still needs to make the voyage to the customer’s doorstep. Route’s post-purchase platform is designed to handle every step of this journey from offering package insurance to providing transparent tracking information, and is currently used by big companies including Alo Yoga and Cotopaxi.
Route’s astounding 98.1% customer retention rate is the result of a feedback-driven and cross-departmental culture that translates data into actionable improvements. To learn about the engineering and architecture that makes better customer experiences possible, our host David Joy sat down with their Engineering Manager, Siddhartha Sandhu.
Join as we discuss:
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continue reading
Route’s astounding 98.1% customer retention rate is the result of a feedback-driven and cross-departmental culture that translates data into actionable improvements. To learn about the engineering and architecture that makes better customer experiences possible, our host David Joy sat down with their Engineering Manager, Siddhartha Sandhu.
Join as we discuss:
- The power of customer-centric product development
- Why the best way to improve your product is to use it
- How to choose tooling that will enable faster product growth
62 episodes
Share
Manage episode 394910825 series 3549532
Content provided by Cockroach Labs. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cockroach Labs or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
A purchase may seem complete after a user checks out, but the package itself still needs to make the voyage to the customer’s doorstep. Route’s post-purchase platform is designed to handle every step of this journey from offering package insurance to providing transparent tracking information, and is currently used by big companies including Alo Yoga and Cotopaxi.
Route’s astounding 98.1% customer retention rate is the result of a feedback-driven and cross-departmental culture that translates data into actionable improvements. To learn about the engineering and architecture that makes better customer experiences possible, our host David Joy sat down with their Engineering Manager, Siddhartha Sandhu.
Join as we discuss:
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continue reading
Route’s astounding 98.1% customer retention rate is the result of a feedback-driven and cross-departmental culture that translates data into actionable improvements. To learn about the engineering and architecture that makes better customer experiences possible, our host David Joy sat down with their Engineering Manager, Siddhartha Sandhu.
Join as we discuss:
- The power of customer-centric product development
- Why the best way to improve your product is to use it
- How to choose tooling that will enable faster product growth
62 episodes
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Similar to Big Ideas in App Architecture
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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continue reading
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