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Reboarding for Utilities: A Smarter Way to Re-Engage Customers
Manage episode 482903197 series 3606145
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Welcome to the BlastPoint Deep Dive Podcast!
Utilities have long prioritized onboarding—ensuring that customers get connected, understand their billing cycles, and know how to contact support. But what happens after that initial connection? Too often, the answer is: not much.
In today’s dynamic energy landscape, where the push for energy efficiency, affordability programs, and smart technologies is stronger than ever, utilities need a proactive engagement strategy. That’s where reboarding comes in. In this episode, we'll dive into how utilities can boost engagement and program adoption by reintroducing relevant services at key moments in the customer lifecycle and learn how BlastPoint’s Next Best Program (NBP) makes reboarding smarter, more targeted, and more effective.
Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence.
If you want to learn more and speak with our specialist, please contact us to schedule a demo today!
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