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Episode 139: Hospitality: Brand Experience Is the New Bottom Line
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In a world of endless ads, algorithms, and automations, one thing still cuts through the noise: how you make people feel.
In this episode of Brand for Good, I unpack why hospitality isn’t just for hotels and restaurants anymore — it’s the new foundation of powerful brands.
You’ll learn:
What true hospitality means (and why it’s not the same as good service)
How fashion, tech, and finance brands are using hospitality to build emotional loyalty
The real cost of losing employees and clients when hospitality is missing
Famous examples of brands getting it right — and wrong
Simple ways to bring hospitality into your employee, client, and vendor experiences
Because today, people don’t just buy products. They buy the way your brand makes them feel.
Tune in to find out why hospitality isn’t a trend — it’s your new bottom line.
🎧 Loved this episode? Share it with your network and leave a review! Let’s create a world where businesses do good—including for their interns.
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