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Human Vs AI

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Manage episode 467766479 series 3644363
Content provided by Iqbal Javaid & Vinay Parmar, Iqbal Javaid, and Vinay Parmar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Iqbal Javaid & Vinay Parmar, Iqbal Javaid, and Vinay Parmar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

AI is no longer just a tool—it’s changing everything. From customer service to real-time business decisions, AI is disrupting industries in ways most people don’t even realise. But is it a force for good, or could it be leading us into dangerous territory?

In this episode of Breaking the Blueprint, Vinay Parmar and Iqbal Javaid break down the AI revolution and its impact on businesses, jobs, and even critical thinking. With AI now handling cold calls, personalising experiences, and even coaching employees, the big question is: what happens to the humans?

We’ll explore the Klarna AI controversy, the hidden dangers of over-automation, and how AI could actually be making people worse at decision-making. Plus, we’ll reveal surprising insights about AI avatars, the EU AI Act, and the secret tool CEOs wish they had.

If you want to stay ahead of the AI curve, this episode is essential. Don’t get left behind—watch now to see how businesses are already adapting, and what it means for the future of work.

Subscribe now so you never miss an episode:
https://www.youtube.com/BreakingtheBlueprint?sub_confirmation=1

Special thanks to our sponsors, NovelVox for supporting this episode – find out more HERE

Show Links:
Vinay on LinkedIn: https://www.linkedin.com/in/vinayparmar/
Iqbal on LinkedIn: https://www.linkedin.com/in/iqbal-javaid/
Catch us on your favourite podcast directory: https://www.breakingblueprint.buzzsprout.com/share

#BreakingTheBlueprint
#CustomerExperience
#LeadershipInCX
#FutureOfContactCentres
#AIandCX

customer experience strategy for executives
future of contact centres
AI in customer service operations
keynote speakers on customer experience
CX transformation in large enterprises
how to improve call centre performance
leadership in digital customer experience
customer retention strategies for brands
contact centre trends 2024
CX innovation and technology
data-driven customer experience
AI automation in contact centres
employee experience and CX
optimising BPO operations for CX
customer loyalty through service design

Find Breaking the Blueprint on YouTube

Find Breaking the Blueprint on LinkedIn

Vinay on LinkedIn

Iqbal on LinkedIn

  continue reading

5 episodes

Artwork
iconShare
 
Manage episode 467766479 series 3644363
Content provided by Iqbal Javaid & Vinay Parmar, Iqbal Javaid, and Vinay Parmar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Iqbal Javaid & Vinay Parmar, Iqbal Javaid, and Vinay Parmar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

AI is no longer just a tool—it’s changing everything. From customer service to real-time business decisions, AI is disrupting industries in ways most people don’t even realise. But is it a force for good, or could it be leading us into dangerous territory?

In this episode of Breaking the Blueprint, Vinay Parmar and Iqbal Javaid break down the AI revolution and its impact on businesses, jobs, and even critical thinking. With AI now handling cold calls, personalising experiences, and even coaching employees, the big question is: what happens to the humans?

We’ll explore the Klarna AI controversy, the hidden dangers of over-automation, and how AI could actually be making people worse at decision-making. Plus, we’ll reveal surprising insights about AI avatars, the EU AI Act, and the secret tool CEOs wish they had.

If you want to stay ahead of the AI curve, this episode is essential. Don’t get left behind—watch now to see how businesses are already adapting, and what it means for the future of work.

Subscribe now so you never miss an episode:
https://www.youtube.com/BreakingtheBlueprint?sub_confirmation=1

Special thanks to our sponsors, NovelVox for supporting this episode – find out more HERE

Show Links:
Vinay on LinkedIn: https://www.linkedin.com/in/vinayparmar/
Iqbal on LinkedIn: https://www.linkedin.com/in/iqbal-javaid/
Catch us on your favourite podcast directory: https://www.breakingblueprint.buzzsprout.com/share

#BreakingTheBlueprint
#CustomerExperience
#LeadershipInCX
#FutureOfContactCentres
#AIandCX

customer experience strategy for executives
future of contact centres
AI in customer service operations
keynote speakers on customer experience
CX transformation in large enterprises
how to improve call centre performance
leadership in digital customer experience
customer retention strategies for brands
contact centre trends 2024
CX innovation and technology
data-driven customer experience
AI automation in contact centres
employee experience and CX
optimising BPO operations for CX
customer loyalty through service design

Find Breaking the Blueprint on YouTube

Find Breaking the Blueprint on LinkedIn

Vinay on LinkedIn

Iqbal on LinkedIn

  continue reading

5 episodes

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