How Luxury Retailers Are Building a 360° View
Manage episode 484623455 series 3550465
In this episode of Clienteling Unveiled, host Katie Tame sits down with Alexis from BSPK to explore one of the most powerful tools in modern luxury retail: the 360° customer view.
What does it really take to create a unified client profile that goes beyond transactions? From CRM integration to real-time personalization, Alexis breaks down how forward-thinking brands are turning scattered data into relationship-driven retail—and why it’s the key to client loyalty in 2025.
Whether you're a boutique director or a sales advisor, this episode will change how you think about client knowledge—and how to activate it where it matters most.
BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience.
Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101
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