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How Luxury Retailers Are Building a 360° View
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In this episode of Clienteling Unveiled, host Katie Tame sits down with Alexis from BSPK to explore one of the most powerful tools in modern luxury retail: the 360° customer view.
What does it really take to create a unified client profile that goes beyond transactions? From CRM integration to real-time personalization, Alexis breaks down how forward-thinking brands are turning scattered data into relationship-driven retail—and why it’s the key to client loyalty in 2025.
Whether you're a boutique director or a sales advisor, this episode will change how you think about client knowledge—and how to activate it where it matters most.
BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience.
Check out our Clienteling 101 page to learn more about clienteling: https://www.bspk.com/clienteling101
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