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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX


1 #697: Building the total experience for customers with AJ Joplin, Forrester 24:10
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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
One Problem or Many Problems?
Manage episode 472953604 series 1536492
Content provided by Jay Walkerden and Glenn Azar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jay Walkerden and Glenn Azar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
When we are well we have many problems, but when we're sick we only have one.
ADVENTURE WITH ME
See omnystudio.com/listener for privacy information.
1233 episodes
Manage episode 472953604 series 1536492
Content provided by Jay Walkerden and Glenn Azar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jay Walkerden and Glenn Azar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
When we are well we have many problems, but when we're sick we only have one.
ADVENTURE WITH ME
See omnystudio.com/listener for privacy information.
1233 episodes
All episodes
×Today I am talking about a phrase that cops a lot of heat - but one I actually think is brilliant when you reframe it correctly. ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
Love, Loyalty, and Letting Go - How Healthy Relationships Form and Why They Sometimes Don't Last Marriage and divorce are deeply personal topics that most couples shy away from discussing publicly. In this raw and emotional episode, hosts Glenn and Mili courageously open up about Glenn's divorce and how their own relationship blossomed shortly after. Get ready for an intimate look into the dissolution of one marriage and the formation of another as they tackle questions surrounding loyalty, societal expectations, and ultimately choosing to live an authentic life. 2:30 - Mili shares details about her short-lived marriage to her ex-husband 7:15 - Small lies eroded trust and made Mili question everything 10:00 - The lack of defense from her ex-husband during a hurtful situation was the final straw 15:30 - Glenn's transparent conversation with Mili's ex before their relationship began 18:45 - The messy confrontation that forced Glenn and Mili's feelings into the open 22:30 - Letting go of loyalty when non-negotiable boundaries are crossed 27:00 - The courage required to live authentically, even if it defies norms This episode tackles the complexity of marriage, divorce, and new relationships with honesty and nuance. Mili's bravery in opening up will inspire anyone struggling with similar issues in their own lives. Tune in to gain insight into walking away from unhealthy patterns and finding fulfillment. Looking for more open and thoughtful relationship conversations? Don't miss an episode - subscribe now. ADVENTURE WITH US ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.…
Do you want to learn the secret to true happiness and fulfillment in life? This episode reveals insights from the rich and famous on how to create lasting joy. In this podcast episode, host Glenn Azar shares a powerful pep talk about the keys to happiness. He discusses how money, fame and status often fail to provide lasting contentment. Instead, the path to joy is found through serving others with passion and purpose. Famous figures reinforce that happiness comes from within, not material success. The journey of overcoming challenges and contributing to the world creates significance. Detachment from ego and possessions is also vital. Timestamps: - 2:35 - Happiness from helping others - 5:10 - Relevance vs purpose - 8:45 - Money magnifies who you are - 10:30 - Being useful to others satisfies - 12:15 - Wanting less leads to happiness - 15:30 - Ego and possessions don't fulfill Key Takeaways: - True happiness and purpose come from being of service to others - Overcoming challenges and finding meaning creates joy - Detachment from ego and possessions is key - Wanting less leads to more satisfaction - Money and fame alone provide fleeting happiness Are you ready to climb the right mountain and find lasting fulfillment? Tune in to hear insights from the famous on creating joy! ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.…
We get to choose who we are. That's a truth most people don't want to accept because it puts the responsibility back on us. We don't get to tell our trauma story, our childhood, the times people have done us wrong as to why we are who we are and where we are. We don't get to be victims. and there is the power. ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.…

1 Why I started the Building Better Humans Project 3:28
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We have built something powerful here together - and I want to share with you where it all started, what it's really about, and why this show matters to me ... and hopefully to you too. ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.

1 Mayhem Monday's Non-Negotiables in Relationships 1:00:06
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Love, Relationships, and Personal Growth with Glenn and Mili In this raw and emotional episode, Glenn and Mili give us an inside look at their relationship while answering questions from listeners. They open up about everything from communication and conflict resolution to ambition, emotional support, and unconditional love. Mili shares powerful insights on setting standards in relationships and not accepting the bare minimum from a partner. Glenn reflects on his personal growth around managing emotions and creating a safe space for vulnerability. The genuine connection between these two is palpable as they navigate tricky topics with honesty, empathy and humility. Key Moments: 6:45 - Mili on her relationship "non-negotiables" 13:20 - Handling conflict with emotional maturity 18:30 - Supporting each other's big dreams and ambitions 27:00 - Glenn on providing emotional support 35:20 - Uplifting the women in your life 42:00 - The intention behind making your partner coffee This raw conversation will give you hope, perspective and tools to build healthy, supportive relationships. Press play to witness the deep love and respect between two people doing meaningful personal work. ADVENTURE WITH US ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.…
As a leader your job isn't just to manage people, it's to UNDERSTAND people. And one of the best ways to do that is to understand what drives them. So let's use Tony Robins Six Core Human Psychological Needs ADVENTURE PROFESSIONALS 1-ON-1 MENTORING ONLINE MINDSET PROGRAMS See omnystudio.com/listener for privacy information.…
Today, I want to unpack something that influences every decision we make, every relationship we build, every goal we chase - even if we're not fully conscious of it. We're talking about CORE HUMAN NEEDS - both psychological and physical. 1-ON-1 MENTORING ONLINE MINDSET PROGRAMS ADVENTURE PROFESSIONALS See omnystudio.com/listener for privacy information.…
Love, parenting, and chasing your dreams. Mili Mayhem gets real about the struggles of balancing motherhood and her boxing career. In this raw and unfiltered episode, Mili shares inspiring stories and practical tips for overcoming self-doubt and sticking to your fitness goals. Key Moments: 2:30 - Mili opens up about sometimes questioning if she's "good enough" as a mum. Glenn emphasizes her strength as a single mother and role model. 5:45 - Juggling professional boxing and motherhood takes sacrifice and a strong support system. Mili explains how she makes it work. 9:00 - Mili traces her athletic journey from bodybuilding competitions to discovering her passion for boxing. 12:30 - Want to stick to a fitness program but struggling with motivation? Mili and Glenn give their best practical advice. 18:45 - Mili shares whether she'd like to get married again and have more kids in the future. Glenn reflects on becoming a stepdad to her boys. Takeaway: "Do the best you can with what you have where you are." Keep chasing your dreams - your kids will learn from watching you overcome challenges. Dive deeper into Mili's inspiring story on the Building Better Humans podcast. New episodes every Monday! ADVENTURE WITH US ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.…
Today we're talking about relationships. Not the swipe right kind. Not the 'we get along OK' kind. But the deep[. soul-shaking, heart opening kind. ADVENTURE WITH ME 1-ON-1 MENTORING ONLINE PROGRAMS See omnystudio.com/listener for privacy information.
Today I am sharing the journey of my daughter Alyssa Azar and what it took from my end to help her achieve her goal of climbing Mount Everest twice, at the age of 19yo and 21yo. ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
Today we did into another episode of Mayhem Monday's where we answer the tough questions, including is Life Coaching a Scam? ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 PROGRAMS See omnystudio.com/listener for privacy information.
Today, I want to tap into the elite mindset of the world's highest performers. Not from business, but from the sharpest edge of human performance - Military Special Forces. ADVENTURE WITH GLENN ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING WITH GLENN See omnystudio.com/listener for privacy information.
The world can tend to celebrate mediocrity because it's easier to go along than to rock the boat, and risk potential failure and embarrassment. ADVENTURE WITH GLENN ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.

1 Mayhem Monday's: You don't strike me as someone who was cool 1:05:29
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Today we're back with more of Mili and Glenn for MAYHEM MONDAY's. See omnystudio.com/listener for privacy information.
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Building Better Humans Project

1 Success Leaves Clues - Lessons from Elite Athletes 4:43
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Today I sharing some of the lessons I have learned from working with elite athletes. There are some clues for every day people to succeed every day. ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
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Building Better Humans Project

What do you want? How badly do you want it? How much are you willing to suffer for it? ADVENTURE WITH GLENN ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
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Building Better Humans Project

This week on Mayhem Monday's we're answering some pretty tough questions. But we're here for it. ADVENTURE WITH GLENN ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
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Building Better Humans Project

1 You are the Ceiling - Why leaders must lead themselves first 4:42
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Today we touch base on leadership again. This time it's about the fact that no team or organisation will outgrow it's leadership. If you're the leader then the onus is on you to be constantly upgrading yourself. ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-on-1 MENTORING See omnystudio.com/listener for privacy information.…
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Building Better Humans Project

1 Leadership isn't a title it's a responsibility to others 3:25
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Leadership is more than just a title. It's a responsibility to those you lead and those that they then interact with. Today we dig in on leadership. ADVENTURE WITH GLENN ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
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Building Better Humans Project

Today is the launch of our MAYHEM MONDAY session with Mili ' Mayhem' Saul. We're talking about her most recent fight. :-) ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
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Building Better Humans Project

1 Stuck in a job you hate - Here's your way out. 5:16
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We all get stuck in places we don't love at some point in life. Finding your way out can be difficult, but it can also be worth the energy and effort. ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
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Building Better Humans Project

1 Bookend Your Day - The Power of Morning and Night Routines 3:46
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A sure-fire way to get yourself on track is to have a solid morning and night routine. It sets you p for the day ahead, and allows you to reflect at night before planning the next day. ADVENTURE WITH GLENN ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
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Building Better Humans Project

1 Introducing Mayhem Monday's real talk, raw truths and one hell of a woman 3:51
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Mayhem Monday's are coming. No filter. No fluff. Just real talk, raw truth, and one powerful woman holding me to a higher standard. ADVENTURE WITH GLENN ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING WITH GLENN See omnystudio.com/listener for privacy information.
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Building Better Humans Project

If you want to have a strong mindset, a key is to protect your peace in a loud world. Today we will discuss how. 1-ON-1 MENTORING ONLINE MINDSET PROGRAMS ADVENTURE WITH ME See omnystudio.com/listener for privacy information.
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Building Better Humans Project

1 Ep 02 Train your brain like you train your body 2:36
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We train our bodies, so why not train our brains if we want a healthy mindset. ADVENTURE WITH ME ONLINE MINDSET PROGRAMS 1-ON-1 MENTORING See omnystudio.com/listener for privacy information.
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Building Better Humans Project

Good mental health is the best possible wealth we can own and today we kick off a three part series to explain why. ADVENTURE PROFESSIONALS 1-ON-1 MENTORING ONLINE MINDSET PROGRAMS See omnystudio.com/listener for privacy information.
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Building Better Humans Project

We chase productivity. We chase high performance. But the real edge - the thing that separates the average from the elite - is ENERGY. 1-ON-1 MENTORING WITH ME MINDSET ONLINE PROGRAMS ADVENTURE WITH ME See omnystudio.com/listener for privacy information.
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Building Better Humans Project

Most people wait for a diagnosis to change their habits. High Blood Pressure? Now they eat clean. Doctors Warn them? Now they hit the gym. But by then, you're already playing catch up. 1-ON-1 MENTORING WITH ME ONLINE MINDSET PROGRAMS ADVENTURE WITH ME See omnystudio.com/listener for privacy information.…
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Building Better Humans Project

Your body is the vehicle - treat it like one. Your body is the vehicle that drives your purpose, your impact and your life. And yet most people treat it like it's disposable. 1-ON-1 MENTORING ONLINE MINDSET PROGRAMS ADVENTURE WITH ME See omnystudio.com/listener for privacy information.
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