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COVID-19’s Impact on Financial Institution Customers
Manage episode 298166073 series 2954890
Content provided by CapTech. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CapTech or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
CapTech Customer Experience (CX) researchers explore the findings of two recently conducted CapTech survey studies to understand the impacts of COVID-19 on financial services customers. This research provides insights into customers’ financial decisions, attitudes toward future habits, and perception of their financial institution’s response to the pandemic. Our speakers share key insights and recommendations to help financial institutions better engage with customers and identify opportunities in our “new normal” environment.
49 episodes
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Manage episode 298166073 series 2954890
Content provided by CapTech. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CapTech or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
CapTech Customer Experience (CX) researchers explore the findings of two recently conducted CapTech survey studies to understand the impacts of COVID-19 on financial services customers. This research provides insights into customers’ financial decisions, attitudes toward future habits, and perception of their financial institution’s response to the pandemic. Our speakers share key insights and recommendations to help financial institutions better engage with customers and identify opportunities in our “new normal” environment.
49 episodes
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Similar to CapTech Trends
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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