))
Breaking Out of the Box: 8x8's Journey to Transform Customer Experience
Manage episode 469467268 series 2820212
Content provided by Cavell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cavell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Join Finbarr, Senior Analyst at Cavell, as he sits down with Jamie Stan, Managing Director of EMEA at 8x8, for an insightful discussion on the latest trends in cloud communications and customer experience (CX). In this episode, Jamie shares the story behind 8x8's recent rebrand and how it signifies a broader cultural and technological transformation within the company. They delve into the evolving demands of customers, the integration of AI and data processing in contact centres, and the critical role of partners in delivering innovative solutions. Whether you're an industry professional or simply curious about the future of CX, this episode offers valuable perspectives on navigating the dynamic landscape of cloud communications.
Tune in to discover how 8x8 is breaking out of the box and leading the charge in enhancing customer satisfaction and business outcomes.
63 episodes
Share
