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Business Transformation Pitch with The CX Goalkeeper


1 #251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41
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Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…
Self vs. Scripture: The Reliability of Scripture
Manage episode 447358253 series 1218037
Content provided by Jim Gates. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jim Gates or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This is the second sermon in the mini-series with Jim Gates.
99 episodes
Manage episode 447358253 series 1218037
Content provided by Jim Gates. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jim Gates or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This is the second sermon in the mini-series with Jim Gates.
99 episodes
All episodes
×This is the first sermon in the series with Jim Gates.
This is the ninth and final sermon in the series with Jim Gates.
This is the eighth sermon in the series with Jim Gates.
This is the seventh sermon in the series with Jim Gates.
This is the sixth sermon in the series with Jim Gates.
This is the fifth sermon of the series with Amanda Fuls.
This is the fourth sermon in the series with Jim Gates.
This is the third sermon in the series with Jim Gates.
This is the second sermon in the series with Jim Gates.
This is the first sermon in the series with Jim Gates.

1 An Interruptible Life: Dangerous Distractions 26:05
26:05
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This is the fifth and final sermon in the series with Jim Gates.
This is the fourth sermon in the series with Jim Gates.
This is the third sermon in the series with Jim Gates.
This is the second sermon in the series with Jim Gates.

1 An Interruptible Life: The Interruptible Savior 22:30
22:30
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This is the first sermon in the series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the seventh and final sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the sixth sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the fifth sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the fourth sermon in the mini-series with Raissa Dupuis.
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CCPC Podcast - Covenant Community Presbyterian Church

1 Cruciform Authority: Filling Up What Is Lacking 26:06
26:06
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This is the third sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the second sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the first sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the ninth and final sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the eighth sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

1 Spiritual Authority: Spiritual Conversations 24:25
24:25
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This is the sixth sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the sixth sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the fifth sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the fourth sermon in the mini-series with Amanda Fuls.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the third sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the second sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the first sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

A Christmas Eve sermon, and the last of this mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the fourth and final sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

1 The Longest Night Service: The Weary World Rejoice 11:24
11:24
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An evening of support, prayer, and comforting with Raissa Dupuis.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the third sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the second sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the first sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

This is the sixth and final sermon in the mini-series with Jim Gates.
C
CCPC Podcast - Covenant Community Presbyterian Church

1 Self vs. Scripture: Deconstruction, Reformation, & the Authority of Scripture 19:10
19:10
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This is the fifth sermon in the mini-series with Raissa Dupuis.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the fourth sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

1 Self vs. Scripture: Application of Scripture 23:54
23:54
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This is the third sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

1 Self vs. Scripture: The Reliability of Scripture 29:25
29:25
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This is the second sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

This is the first sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

1 Christ & Caesar: Can Christians Disagree Faithfully 30:30
30:30
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This is the sixth and final sermon in the mini-series with Jim Gates.
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CCPC Podcast - Covenant Community Presbyterian Church

1 Christ & Caesar: Christian Political Action 32:39
32:39
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This is the fifth sermon in the mini-series with Jim Gates.
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