))
Episode 136: Communication and Customer Service Skills
Manage episode 500681198 series 3683934
Content provided by Dr Jason Edwards and Dr. Jason Edwards. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr Jason Edwards and Dr. Jason Edwards or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Technical skills are vital, but soft skills are what turn technicians into trusted professionals. This episode focuses on communication techniques that improve user experiences and foster trust. We start with active listening—how to give users your full attention and confirm your understanding through paraphrasing and clarification. Then we cover tone and professionalism, especially when users are frustrated or confused.
We also discuss documentation and follow-up, including how to set clear expectations, provide written summaries, and avoid technical jargon when communicating with non-technical users. The A Plus exam includes questions about interpersonal behavior and professionalism, so mastering these skills is essential. Brought to you by BareMetalCyber.com.
140 episodes
Share
