Faults with a third of Watercare's smart meters

Checkpoint

A huge catch-up bill has left one Watercare customer stressed out and "pissed off' and she says the problem is still not fixed. Checkpoint has revealed that more than 13 thousand Watercare smart meters are not working properly. It means customers have been gettting zero use bills; bills that claim they havent used a single drop of water in a month or in some cases months. Watercare said the problem is specific to a particular smart meters. They have installed about 40,000 of them since 2022, and there's a fault with about a third of them. Watercare chief financial officer Angela Neeson spoke to Lisa Owen.