How Amazon’s Broken Returns Process Is Driving Sellers To Leave Amazon

CNBC

Returns on Amazon are easy for shoppers, but they’re risky and expensive for sellers, driving some to exit the popular Fulfillment by Amazon program, while others want to leave Amazon altogether. Amidst a big rise in returns fraud, customers have received poopy diapers and a breastmilk chiller with someone else’s rotten breastmilk inside. But with Amazon charging some sellers a new returns fee and adding a warning label to frequently returned items, return rates are starting to drop. CNBC talked to seven Amazon sellers to find out how they’re handling the rising cost of returns. Chapters: 0:00 Introduction 2:34 Rising costs, rising prices 7:08 Customers who cheat 10:02 Reselling responsibly 12:41 Zero product disposal? Produced by: Katie Tarasov Edited by: Mike Heffron Additional Camera: Luke Rafferty, Jacob Schatz Senior Director of Video: Jeniece Pettitt Animation: Jason Reginato, Emily Park Additional Footage: Amazon, BestSelf, Beau and Belle Littles, Ceres Chill, GeekStands, Getty Images, GoodBuy Gear, Sterling Spectrum » Subscribe to CNBC: https://cnb.cx/SubscribeCNBC » Subscribe to CNBC TV: https://cnb.cx/SubscribeCNBCtelevision » Watch CNBC on the go with CNBC+: https://www.cnbc.com/WatchCNBCPlus About CNBC: From 'Wall Street' to 'Main Street' to award winning original documentaries and Reality TV series, CNBC has you covered. Experience special sneak peeks of your favorite shows, exclusive video and more. Do you want to buy a home but don’t know where to begin? Take CNBC’s new online course How to Buy Your First Home. Register today and use coupon code EARLYBIRD for an introductory discount of 30% off $97 (+taxes and fees) through July 15, 2025: https://cnb.cx/3STNNhr Connect with CNBC News Online Get the latest news: https://www.cnbc.com/ Follow CNBC on LinkedIn: https://cnb.cx/LinkedInCNBC Follow CNBC News on Instagram: https://cnb.cx/InstagramCNBC Follow CNBC News on Facebook: https://cnb.cx/LikeCNBC Follow CNBC on Threads: https://cnb.cx/threads Follow CNBC News on X: https://cnb.cx/FollowCNBC Follow CNBC on WhatsApp: https://cnb.cx/WhatsAppCNBC #CNBC How Amazon’s Broken Returns Process Is Driving Sellers To Leave Amazon