Digital Pioneers: Digital Transformation

Coffee with Coker

In this episode of Digital Pioneers, host Michael O'Toole explores how digital transformation is reshaping healthcare by addressing one of its most persistent challenges: improving patient experience in real time.

Joining the conversation is Bryan Graven, Executive Director and CIO of Waterbury Health and Eastern Connecticut Health Network. Bryan shares how his health systems implemented an innovative text-based patient feedback system to proactively address concerns before discharge—enhancing satisfaction, boosting star ratings, and improving Press Ganey scores.

Key takeaways:

• How real-time patient feedback drives service recovery in hospitals
• The role of technology in bridging gaps between patients and healthcare providers
• Lessons from Waterbury Health’s successful implementation and adoption strategy

If you're a healthcare leader looking for practical tech solutions to enhance patient care, this episode is packed with valuable insights.

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