Realizing Power of "Onlyness" Through Networks with Nilofer Merchant

Cohere Podcast

#Tech #Business #Marketing #Communitymanager #Humannetwork #Socialmedia #Socialnetworks #Johnston #Communities #Onlinecommunities

34:07

In this insightful episode of The Innovators & Investors Podcast, host Kristian Marquez sits down with Jay Crone, Managing Director and Venture Capitalist at Deloitte Ventures, to explore the firm’s strategic approach to corporate venture capital. Jay shares Deloitte Ventures’ investment thesis, focusing on supporting innovative Canadian startups at Series A and B stages across key sectors like cybersecurity, climate tech, fintech, future of work, health tech, and AI. Listeners will gain an inside look at how Deloitte leverages its vast network of 1,500 partners and 15,000 employees to source deals and add value beyond capital by helping startups navigate Deloitte’s complex ecosystem and access enterprise clients. Jay also discusses his diverse career journey—from government and investment banking to entrepreneurship and corporate VC—and how those experiences shape his investment philosophy. The episode delves into Deloitte’s due diligence process, the importance of founder relationships, and the firm’s strategic role as a co-investor. Jay highlights emerging trends, particularly the promise of vertical AI tailored to industry-specific needs, and shares his bullish outlook on fintech innovations like stablecoins and cross-border payments. He offers candid advice for entrepreneurs on risk-taking and aligning business vision with funding goals. This episode is a must-listen for founders, investors, and anyone interested in the evolving landscape of corporate venture capital and innovation in Canada. Learn more about Jay's work at https://www.deloitte.com/ca/en/services/program/ventures.html Connect with Jay on LinkedIn at https://www.linkedin.com/in/jaycrone/ Think you'd be a great guest on the show? Apply at https://finstratmgmt.com/innovators-investors-podcast/ Want to learn more about Kristian Marquez's work? Check out his website at https://finstratmgmt.com…

5 years ago 42:33

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The primary purpose of the Cohere Project (and podcast) is to explore the future of human networks, especially tools that increase human and group agency in a network. I believe Nilofer Merchant's concept of "Onlyness' is one such tool. We discuss Onlyness, and much more, in one of the most fun, informative and unfiltered conversations we've had on the Cohere podcast. Nilofer Merchant is a pioneer in the use of social technologies and has written extensively about how businesses can leverage social networks and communities to shape strategy, improve performance and become more purposeful. In her new book "The Power of Onlyness", Nilofer brings forward the idea of Onlyness as a means of claiming your distinct place in the world and using networks as a catalyst for actualizing your purpose. In this episode of the Cohere Podcast, Nilofer and I discuss: The evolution of social media Managing corporate innovation and the role of communities The concept of Onlyness, as it relates to "you, us and together" How your network shapes your self-image, role, and personal agency The natural reaction of hierarchies to resist networks The benefits of taking a radically different path Resources: - Book - Book - Book

56 episodes

Realizing Power of "Onlyness" Through Networks with Nilofer Merchant

Cohere Podcast

published 5 years ago

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56 episodes

#Tech #Business #Marketing #Communitymanager #Humannetwork #Socialmedia #Socialnetworks #Johnston #Communities #Onlinecommunities

All episodes

Cohere Podcast

1
The Transformative Power of Rituals in Modern Communities with Betty Ray 33:28

1 year ago33:28

33:28

In this episode of the Cohere Podcast, hosts Bill Johnston and Dr. Lauren Vargas talk with community expert Betty Ray about the profound impact of rituals on personal and community well-being. Betty shares her extensive experience and research on the role of rituals in fostering belonging, purpose, and navigating transitions. The conversation delves into practical applications of ritual in both online and offline communities, offering valuable insights for anyone looking to create meaningful and supportive community spaces. Summary and Key Topics: 00:00:00 - Introduction Bill Johnston and Dr. Lauren Vargas introduce the episode and guest, Betty Ray, highlighting her extensive background in community leadership and her recent focus on the positive role of ritual. 00:02:00 - Understanding Ritual Betty explains the concept of ritual, its historical context, and its benefits, emphasizing its role in fostering belonging, purpose, and helping individuals navigate transitions. 00:06:23 - Betty's Career and Community Rituals Betty shares her career journey, detailing her experiences with community rituals at organizations like Live365, Edutopia, and Minnesota Public Radio, and discussing the importance of creating rituals in community settings. 00:11:17 - Mechanics of Ritual Betty outlines the specific structures that differentiate rituals from routines and habits, and provides examples of how rituals can be designed and implemented in daily life and community contexts. 00:19:31 - Current Work and Projects Betty talks about her current initiatives, including the Center for Ritual Design and Pandora’s Way, focusing on creating meaningful rites of passage for young people and supporting families through technological transitions. 00:24:00 - Addressing Challenges in Rituals Discussion on potential negative aspects of rituals and how they can be misused, emphasizing the importance of intention and positive, pro-social purposes. 00:27:00 - Evolution and Flexibility of Rituals Betty and the hosts discuss how rituals can evolve and adapt to different cultural and personal contexts, and the importance of keeping rituals meaningful and relevant. 00:29:40 - The Future of Rituals and Closing Thoughts Betty shares what excites her most about the future of rituals and her projects, expressing hope for the positive impact they can have on communities and individuals. About our guest(s): Betty's Website: Pandora's Way: Betty's Soundcloud:…

Cohere Podcast

1
Shaping Tomorrow Together: Scott Smith and Susan Cox-Smith on the Dynamics of Futuring 38:24

1 year ago38:24

38:24

In the Cohere podcast episode, hosts Bill Johnston and Dr. Lauren Vargas, along with guests Scott Smith and Susan Cox-Smith, delve into the shift from traditional forecasting to the dynamic practice of futuring, as explored in their works How to Future and Future Cultures. They discuss the importance of evolving strategic frameworks to foster anticipation and adaptability, particularly in navigating complex crises. The conversation highlights the role of online communities in driving innovation and building future resilience. Through insights and case studies like the UNDP Future Trends and Signals System, they advocate for viewing "future" as an active process and emphasize the critical role of communal networks in shaping responsive and anticipatory cultures. "It's incredibly important for futures to be opened up to a wider group of people because you can't have better futures just for one." Susan Cox-Smith Mentioned in this episode: Links to relevant materials mentioned during the episode About our guest(s): Website: Books: Future Cultures: Author Bios and Contact Information: Call-to-Action(s): If you liked this episode, check out: and Subscribe to the Cohere Podcast For more reflections about the intersection of community and design, subscribe to the Cohere Podcast wherever you listen to podcasts. Leave a review of the Cohere Podcast Have you listened to the Cohere Podcast? We would love to hear your thoughts! Leave a review and let us know what you think about the show. Your feedback helps us improve and make the podcast even better. ADD EMAIL Share your thoughts about future guests / topics of exploration: ADD EMAIL Check out #BookDNA for a list of books, articles, and whitepapers featured on the Cohere Podcast…

Cohere Podcast

1
How the Humanistic Values in Organizational Development Can Guide Communities with Dr Sharon Varney and John Hovell 46:49

1 year ago46:49

46:49

In the latest thought-provoking episode of Cohere, hosts Bill Johnston and Dr. Lauren Vargas welcome two distinguished and returning guests. First up, we have Dr. Sharon Varney, a dynamic force in the realm of leadership and organizational development. With a rich background spanning complex organizations across manufacturing, utilities, travel, banking, oil and gas, Sharon's encounter with complexity theory in the early 2000s sparked a profound shift in her approach to leadership and change practice. Her academic journey, combined with her hands-on experience, has led to groundbreaking work in leadership and organizational development across various sectors. Sharon is also closely associated with Henley Business School, where she continues to advance the intersection of academia and practical application. Her book, ‘Leadership in Complexity and Change,’ draws from her award-winning doctoral research and offers a hopeful, practical guide backed by a robust academic foundation. Joining Sharon, we have John Hovell, a visionary leader at the intersection of Knowledge Management (KM) and Organization Development (OD). As the Managing Director and co-founder of STRATactical, John is renowned for his innovative approaches to combining OD and KM strategies to address contemporary challenges. His work on creating conversational leadership through the synergy of Knowledge Management, Organization Development, and Diversity & Inclusion offers fresh insights into how organizations can foster more dynamic and inclusive environments. Today, we're eager to explore the nuances of Organization Development, or OD, and discuss how OD principles can shape community dynamics in a meaningful way. With Sharon's expertise in navigating the complexities of leadership in changing environments and John's forward-thinking strategies on knowledge management and organizational development, today's episode promises to be a rich tapestry of ideas and insights. So, stay tuned as we dive deep into these fascinating topics, offering you perspectives that are as enlightening as they are practical.…

Cohere Podcast

1
Art School Every Day with Dave Gray: Insights from School of the Possible 30:01

1 year ago30:01

30:01

On this episode of the Cohere podcast, co-hosts Bill Johnston and Dr. Lauren Vargas interview Dave Gray, Chief Possibilitarian at School of the Possible. They delve into being a "possibilitarian," exploring how this mindset fosters innovation and openness to new ideas. Dave shares the School of the Possible founding story, an experimental learning community that challenges conventional education models. The discussion covers how critical thinking and creativity are encouraged and the practical application of knowledge to solve real-world problems. Listeners will discover how embracing possibility can transform learning and personal growth. "Art school is very different than a lot of other types of education. It's focused on making and creating and doing things with your hands and making things happen in the real world. So, in one sense, there was a whole approach to learning that I picked up in art school. And also, when you graduate from art school, it's not like there's a lot of people waiting with jobs for you. You have to apply those creative thinking skills to designing your life, thinking about What is it that you want to create in the world? How are you going to make your way in the world? And it's really interesting to watch all of my peers and colleagues, all trained in creativity, all figuring it out in different ways. It all stems from this idea of "what are you going to create and what are you going to make?" In a lot of types of education, you can just solve the problem in a way that everyone before you solved the problem. When you're in an art school, you're not allowed to solve problems in the way they've been solved before. You're required to think about a different way or a new way." Mentioned in this episode: Links to relevant materials mentioned during the episode About our guest(s): Chief Possibilitarian at School of the Possible Author, and LinkedIn: Call-to-Action(s): If you liked this episode, check out: and Subscribe to the Cohere Podcast For more reflections about the intersection of community and design, subscribe to the Cohere Podcast wherever you listen to podcasts. Leave a review of the Cohere Podcast…

Cohere Podcast

1
Teasing Out the Best Insights and Ideas From a Volatile 2023 47:48

2 years ago47:48

47:48

As we begin 2024, Lauren and Bill would love to hear from you! Please send your suggestions, feedback, and ideas for topics and guests to . Welcome to our special year-end 2023 review of the Cohere podcast. This year, we marked a significant shift in our approach. We moved away from the constraints of seasonal formats, embracing topical series that have allowed us to delve deeper into various themes, synchronizing seamlessly with our ongoing work and research. Let’s walk down memory lane and revisit some of the most insightful moments from this year's episodes. Venessa Paech sheds light on the evolving definition of AI and its interplay with power dynamics. John Hovell joined us to discuss the essence of conversational leadership. A key part of this conversation was defining what conversation truly means. Meena Palaniappan's insights into impact measurement, resilience, and behavioral change in human-centered social networks were compelling. Esteban Kolsky joined us to discuss how we might navigate the customer experience landscape. In our episode with Ed Finn,Ed Finn, the founding director of the Center for Science and the Imagination at Arizona State University we discuss how to build imaginative capacity. Social learning theorists, the Wenger-Trayners, joined us to help us explore the concept of learning partnerships in communities of practice. Dr. Mihaela Vorvoreanu came on the show to help us unpack trust and fabrication in large language models. This conversation is crucial for understanding generative AI. We explored the rich history and the exciting future of the Maker Movement with Dale Dougherty. Jeremiah Owyang helped us consider how we might navigate the AI surge. Jeremiah tackles the rapid evolution and acceleration of digital technology cycles. Dr. Rob Hopkins to help us imagine tomorrow and to teach us how to travel to a better future. We ended the year looking back at the hype of cryptocurrency and exploring what is still happening in this space with Reneé Barton. Reneé offers insights into cryptocurrency market trends. We thank our listeners for joining us on this enlightening journey and look forward to another year of engaging and insightful conversations in 2024. Stay tuned! Again, please send us your feedback, ideas and suggestions to hosts@coherepod.com.…

Cohere Podcast

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Decoding Crypto Adoption with Reneé Barton: A CRADL Report Deep Dive 29:38

2 years ago29:38

29:38

In the last episode of 2023 for the Cohere podcast, co-hosts Bill Johnston and Dr. Lauren Vargas welcome Reneé Barton, Manager of Impact Research at the Crypto Council for Innovation. They delve into the CRADL report, the crypto industry's first in-depth ethnographic study, which illuminates the varied motivations behind crypto adoption and highlights opportunities for industry refinement. Barton elaborates on the meticulous research methodology that captures diverse user experiences, revealing overlooked use cases and challenging assumptions about crypto's role in equitable wealth distribution. The conversation also touches on the hurdles of user experience in crypto adoption, potential risks, and the practical application of the research for stakeholders. The episode concludes with insights on future explorations and where to access CRADL's pioneering work. Mentioned in this episode: About our guest(s): Renée Barton is passionate about connecting research and analysis to the design and implementation of policies, programs, and places that equitably leverage, distribute, and create access for all to the benefits of technology. She looks beyond data and econometric analysis to understand how people and communities engage with the policies, products, and places that shape their lives. As the Manager of Impact Research at the (CCI), Renée leads research to provide evidence-based insights on the real-world value of crypto on the lives of people and their communities. By sharing insights, expertise, and facts about the global crypto ecosystem, CCI supports governments and institutions worldwide in efforts to shape inclusive policy and regulation that fosters innovation and grows access for all to a new ecosystem of tools and services. As a researcher and project lead at the , funded by the , Renée led primary ethnographic research to help organizations and policymakers understand why people are turning to crypto. In her prior capacity as a consultant she has advised a range of public and private entities including governments, universities, philanthropic organizations, major tech companies, startups, and minority-serving venture funds, on topics including economic development, the structuring of policies and programs, and implementation strategy at the intersection of technology, communities, and inclusive growth. Call-to-Action(s): If you liked this episode, check out: and For more reflections about the intersection of community and exponential technologies, subscribe to the Cohere Podcast wherever you listen to podcasts. Share about future guests / topics of exploration. Check out #BookDNA for a list of books, articles, and whitepapers featured on the Cohere Podcast.…

Cohere Podcast

1
Imagining Tomorrow with Rob Hopkins: Cultivating Community and Shaping the Future 41:02

2 years ago41:02

41:02

In this episode of the Cohere podcast, co-hosts Bill Johnston and Dr. Lauren Vargas interview Rob Hopkins, Ph.D., co-founder of Transition Network and author, on the power of community imagination in shaping our future. Dubbed a "guest from the future," Rob shares his insights on creating spaces for collective dreaming and the journey towards a healthier relationship with the internet. They discuss the ingredients for successful community initiatives, the role of imagination activists, and overcoming barriers to our creative potential. With storytelling as a pivotal theme, Rob also touches on the concept of 'embodied futuring.' The conversation concludes with a teaser into the intriguing research for his upcoming book.…

Cohere Podcast

1
Community Ecosystem Development: A Conversation on the State of Practice 32:45

2 years ago32:45

32:45

In this episode of the Cohere podcast, hosts Bill and Lauren engage in a reflective conversation about the ongoing transitions and emerging trends in community practice. Drawing from their extensive experience, they discuss the evolution of community roles, exploring how a broader approach to community ecosystem development is taking shape.…

Cohere Podcast

1
Navigating the AI Surge: A Conversation with Jeremiah Owyang on Tech Cycles, Community Engagement, and Sensemaking Tools for Business 42:13

2 years ago42:13

42:13

On this episode of the Cohere podcast, co-hosts Bill Johnston and Dr. Lauren Vargas sit down with Silicon Valley veteran Jeremiah Owyang to discuss the evolution of digital technology and the rise of AI. Owyang traces his career back to community leadership roles in tech, emphasizing the importance of transferable skills acquired over decades-long technology cycles. He attributes his pivot to AI as a natural progression in tech, noting that we are amid a surge of interest in AI technologies. Owyang shares how he stays updated in the field, cultivates space for him and others to explore exponential technologies through gatherings like Lllama Lounge and discusses how businesses can leverage AI to improve communities and engagement. The conversation also touches on Owyang's recent collaboration on sensemaking tools, specifically an AI classification framework that ties into the theory of multiple intelligences. He addresses businesses' fundamental misconceptions about AI, which hinder its adoption and closes with advice for business leaders keen to transition from basic AI experiments to meaningful strategies. In this episode, we discuss the following: [02:04] Introducing Jeremiah Owyang and tracing his career journey [03:37] Discussing the 10-year cycles of technology [09:01] Showcasing the power of gatherings like the Llama Lounge [14:20] Exploring the recent explosion of interest in AI [21:16] Considering how to make sense of AI [25:12] Examining the intersection of community and AI [37:18] Sharing advice for leaders who are ready to move beyond the “LLM 101” experiments Mentioned in this episode: Twitter / X: LinkedIn: Jeremiah's Tech + Business Newsletter…

Cohere Podcast

1
The History and Future of the Maker Movement with Dale Dougherty 43:35

2 years ago43:35

43:35

In this episode of the Cohere podcast, co-hosts Bill Johnston and Dr. Lauren Vargas welcome Dale Dougherty, the founder of Make: Magazine and Maker Faire, and a person who played a key and critical role in the launch of the Maker Movement. Dougherty shares his career journey and his belief that everyone is inherently a maker. The conversation takes a deep dive into the history and future of the Maker Movement, discussing the importance of community in both digital and real-life maker experiences. Dougherty also outlines plans for the return of the Bay Area Maker Faire, revealing a new location and expanded schedule. For those new to making or interested in starting their own maker space, Dougherty offers advice and encouragement. Finally, he expresses his excitement about the current moment in the Maker Movement, hinting at the promising future of this global community of thinkers, builders, and dreamers. In this episode, we discuss the following: [04:26] Introducing Dale Dougherty and discuss his career journey [08:55] Discussing the return of the Bay Area Maker Faire [12:56] Exploring the history of the Maker Movement [22:06] Examining the role of community [25:10] Showcasing the power of Makers [29:39] Considering the role of technology and generative AI [36:32] Sharing advice for someone new to Maker Faire and Making Mentioned in this episode: Purchase tickets to the About our guest: DALE DOUGHERTY is the leading advocate of the Maker Movement. He founded Make: Magazine 2005, which first used the term “makers” to describe people who enjoyed “hands-on” work and play. He started Maker Faire in the San Francisco Bay Area in 2006, and this event has spread to nearly 200 locations in 40 countries, with over 1.5M attendees annually. He is President of Make:Community, which produces Make: and Maker Faire. Call-to-Action(s): If you liked this episode, check out: and For more reflections about the intersection of community and movements, subscribe to the Cohere Podcast wherever you listen to podcasts. Share about future guests / topics of exploration. Check out #BookDNA for a list of books, articles, and whitepapers featured on the Cohere Podcast.…

Cohere Podcast

1
Responsible AI: Appropriate Trust and LLM Fabrication with Mihaela Vorvoreanu, PhD 34:52

2 years ago34:52

34:52

On this episode of the Cohere podcast, co-hosts Bill Johnston and Dr. Lauren Vargas dive deep into AI ethics with Mihaela Vorvoreanu, Director of UX Research and RAI Education for Microsoft's Aether. The conversation primarily focuses on "appropriate trust" in AI, emphasizing the need for accountability in AI systems. Vorvoreanu boldly challenges listeners to rethink Large Language Models (LLMs) not merely as information retrieval systems but as systems of fabrication. She further confronts the exaggerated notion of AI as super capable and superhuman, shedding light on the common errors made by LLM-based systems and the implications for users. This episode offers invaluable perspectives on AI ethics, vigorously questioning the hyperbole surrounding AI and making the field more comprehensible to a broader audience. In this episode, we discuss the following: [2:00] Introducing Mihaela VorVoreanu, PhD and Aether, Microsoft’s initiative for AI Ethics and Effects in Engineering and Research [8:00] Discussing the concept of responsible AI [11:44] Challenging terms such as “hallucinogenic” [12:24] Reframing LLMs as systems of fabrication [30:48] Sharing information about the direction of Aether’s research Mentioned in this episode: Advancing human-centered AI: Updates on responsible AI research Microsoft HAX Toolkit Overreliance on AI: Literature Review Responsible AI Maturity Model https://aka.ms/raimm About our guest(s): In her current role, Mihaela leads research and education aimed at advancing the practice of RAI. Before joining Microsoft, she had an accomplished academic career, most recently at Purdue University, where she established and led the undergraduate and graduate UX Design and research programs. https://www.linkedin.com/in/mihaelavorvoreanu/ Call-to-Action(s): If you liked this episode, check out: . For more reflections about the intersection of community and artificial intelligence, subscribe to the Cohere Podcast wherever you listen to podcasts. Share your thoughts about future guests / topics of exploration. Check out #BookDNA for a list of books, articles, and whitepapers featured on the Cohere Podcast.…

Cohere Podcast

1
Evolution of Learning: Moving Beyond Communities of Practice with the Wenger-Trayners 42:09

2 years ago42:09

42:09

Episode Summary: In the latest episode of the Cohere podcast, social learning theorists Etienne and Beverly Wenger-Trayner delve into an engaging discussion with co-hosts Dr. Lauren Vargas and Bill Johnston. The guests explore the evolution of communities of practice, their forthcoming CoP Guidebook, and their unique workshops and retreats. They provide insights into their ongoing research project, a tripartite book series designed to update and expand their social learning theory. The inaugural volume, published in 2020, focuses on value creation within social learning spaces. The subsequent volumes, currently in development, will concentrate on expanding social learning across temporal and spatial dimensions and the personal journey of actively participating in the learning process. Memorable Quote: “One thing I should say is, To be absolutely honest, I speak for myself, but who cares about communities of practice? Honestly, I don't, and I don't believe that Etienne does. I don't care about community practice, what we care about is developing social learning capability of people, of groups, of organizations, of our planet. Otherwise, sorry guys. We've had it. So what keeps us up at night or what drives this restless energy is wow, how can we speed up the learning loops if things are moving so fast? Everything's so unexpected. Unless we get so much better and quicker at developing learning loops into what's working and what's not working. Unless we get quicker at that, we're out mate. And so that's the driving restlessness and the communities of practice are one part of that." Beverly Wenger-Trayner In this episode, we discuss the following: [0:15] Introducing Etienne and Beverly Wenger-Trayner [2:30] Defining Communities of Practice (CoP) [19:03] Discussing the role of AI in social learning [28:23] Moving beyond CoPs [36:45] Sharing information about upcoming books and events Mentioned in this episode: [Book] [Book] by Etienne Wenger [Book] by Etienne and Beverly Wenger-Trayner [Book] by Etienne and Beverly Wenger-Trayner [Website] from Etienne and Beverly Wenger-Trayner [Website] from Etienne and Beverly Wenger-Trayner About our guest(s): Etienne and Beverly Wenger-Trayner are internationally renowned social learning theorists and consultants. Their pioneering work in social learning is influential in such diverse fields as learning theory, business, government, international development, healthcare, and education. Their consulting practice specializes in contexts where there are large-scale social learning challenges. They founded the Social Learning Lab, where they host series of events oriented to theory, practice, and leadership. The co-edited volume Learning in landscapes of practice expands the theory beyond single communities. Systems convening sheds light on a crucial form of social-learning leadership. They are preparing a guidebook for communities of practice. They have started a book series called Learning to make a difference and recently published the first volume. It introduces the concept of social learning space as a new foundation for the theory, and their value-creation framework as a tool for both conceptualizing and cultivating social learning. Call-to-Action(s): If you liked this episode, check out: and . For more reflections about the intersection of community and social learning, subscribe to the Cohere Podcast wherever you listen to podcasts. Have you recently discovered the Cohere Podcast? We would love to know your first impressions. Leave a review and tell us what you like about the show, and what you think could be improved. Share about future guests / topics of exploration. Check out #BookDNA for a list of books, articles, and whitepapers featured on the Cohere Podcast.…

Cohere Podcast

1
How Hopeful Stories Can Shape a Better Future with Ed Finn 51:54

2 years ago51:54

51:54

On this episode of the Cohere podcast, co-hosts Bill Johnston and Dr. Lauren Vargas chat with Ed Finn, the founding director of the Center for Science and the Imagination at Arizona State University. As an associate professor in the School for the Future of Innovation in Society and the School of Arts, Media, and Engineering, Finn provides fascinating insights into the Center's endeavors, the collaborative imagination and writing project 'Hieroglyph,' and the pioneering Imaginative Collaboration Framework. Throughout the discussion, Finn emphasizes the influential role of hopeful stories in shaping collective visions for the future and shares examples demonstrating how these narratives can drive innovation, learning, and societal transformation. Mentioned in this episode: [Book] by a partnership of Slate, Arizona State University, and New America [Book] edited by David H. Guston and Ed Finn [Book] edited by Ed Finn and Kathryn Cramer [Book] by Ed Finn [Article] by Ed Finn and Ruth Wylie [Website] [Website] [Website] [Website] [Website] About our guest(s): Ed Finn is the founding director of the Center for Science and the Imagination at Arizona State University where he is an associate professor in the School for the Future of Innovation in Society and the School of Arts, Media and Engineering. He also serves as the academic director of Future Tense, a partnership between ASU, New America and Slate Magazine, and a co-director of Emerge, an annual festival of art, ideas and the future. Ed’s research and teaching explore imagination, digital culture, creative collaboration, and the intersection of the humanities, arts and sciences. He is the author of What Algorithms Want: Imagination in the Age of Computing (MIT Press, spring 2017) and co-editor of Future Tense Fiction (Unnamed Press, 2019), Frankenstein: Annotated for Scientists, Engineers and Creators of All Kinds (MIT Press, 2017) and Hieroglyph: Stories and Visions for a Better Future (William Morrow, 2014), among other books. He completed his PhD in English and American Literature at Stanford University in 2011 and his bachelor’s degree at Princeton University in 2002. Before graduate school, Ed worked as a journalist at Time, Slate, and Popular Science. Call-to-Action(s): If you liked this episode, check out: and For more reflections about the intersection of community and futures literacy, subscribe to the Cohere Podcast wherever you listen to podcasts. Share about future guests / topics of exploration. Check out #BookDNA for a list of books, articles, and whitepapers featured on the Cohere Podcast.…

Cohere Podcast

1
Navigating the Customer Experience Landscape with Esteban Kolsky 49:38

2 years ago49:38

49:38

In this episode, Bill and Lauren engage chat with esteemed customer experience analyst and researcher Esteban Kolsky. They delve into the complex world of customer experience, discussing the importance of community, the hype around generative AI, and how to sift through the noise to identify critical signals, trends, and patterns. This conversation highlights what is needed to develop the mindset required for staying attuned to what matters in a constantly evolving customer experience landscape. Memorable Quote: “Organizations still have the idea that communities need to be managed and created by the organization. Mm-hmm. They don't understand the communities. They don't understand independent communities. They don't understand, even if they understand that they exist, they don't know what to do with information and with the people in there.” In this episode, we discuss: [16:03] The Role of Community in Customer Experience [25:00] Generative AI: Cutting Through the Hype [44:20] Navigating Through the Noise Mentioned in this episode: [Book] by Peter Schwartz [Book] by Brian Christian About our guest(s): With an impressive 30-year career in enterprise technology, Esteban Kolsy has done it all - from entry-level positions to executive roles. He's a veteran in the field, boasting 20 years of experience as an analyst and influencer. Having recently taken a step back from his role as a vendor executive, Esteban is now contemplating one more orbit later this year. Call-to-Action(s): If you liked this episode, check out: Link to other relevant Cohere episodes For more reflections about the intersection of community and customer experience, subscribe to the Cohere Podcast wherever you listen to podcasts. Did Cohere Podcast inspire you to take action or change your perspective on something? If so, please share your experience by leaving a review. Your review will not only help us but also encourage others to tune in. Share about future guests / topics of exploration. Check out #BookDNA for a list of books, articles, and whitepapers featured on the Cohere Podcast.…

Cohere Podcast

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From human-centered social networks to the Plentiverse with Meena Palaniappan 31:31

2 years ago31:31