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#33 - IBM Watson and Chatbots
Manage episode 192489944 series 1144257
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Chat is becoming an increasingly popular way to provide customer care and IBM envisions that their Watson artificial intelligence engine will play a key role in providing front line support. Eric Andersen, IT Architect at IBM visits to share parts of his presentation from the #Monage event, with background on how Watson has evolved since it's debut on Jeopardy and may well play a role in your next customer care chat session.
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