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Ensuring Client Success

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Manage episode 264580803 series 1750181
Content provided by Mark Reed-Edwards. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Reed-Edwards or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

On Episode 157, Iain Preston, chief client success officer for EMEA at Wunderman Thompson joins us. We talked as COVID was making headlines and had client success and modern marketing as the focus of the discussion. But we started off talking about the dot-com boom and bust of 20 years ago, how empathy is so important in this global health crisis. And we also talked about how your life outside of work is so important and we’re all human. Plus, we cover the needs of the modern marketer, how to consider the customer experience, collaboration inside of WPP--and of course his role in ensuring customer success. We close with a discussion about how Wunderman Thompson has been working with brands during the COVID-19 crisis.

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232 episodes

Artwork
iconShare
 
Manage episode 264580803 series 1750181
Content provided by Mark Reed-Edwards. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Reed-Edwards or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

On Episode 157, Iain Preston, chief client success officer for EMEA at Wunderman Thompson joins us. We talked as COVID was making headlines and had client success and modern marketing as the focus of the discussion. But we started off talking about the dot-com boom and bust of 20 years ago, how empathy is so important in this global health crisis. And we also talked about how your life outside of work is so important and we’re all human. Plus, we cover the needs of the modern marketer, how to consider the customer experience, collaboration inside of WPP--and of course his role in ensuring customer success. We close with a discussion about how Wunderman Thompson has been working with brands during the COVID-19 crisis.

Links of Interest

  continue reading

232 episodes

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