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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by Constructing Mindsets. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Constructing Mindsets or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to the Constructing Mindsets Podcast discussing the building blocks of our mental health. This podcast series focuses on Mental Health in the Construction Industry, breaking the stigma that surrounds this topic whilst looking into the best ways to provide support. Each month a new topic will be discussed with the help of special guests from throughout the industry. We hope you enjoy listening and look forward to hearing your questions, comments and feedback. Contact us at constructingmindsets@gmail.com
Content provided by Constructing Mindsets. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Constructing Mindsets or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to the Constructing Mindsets Podcast discussing the building blocks of our mental health. This podcast series focuses on Mental Health in the Construction Industry, breaking the stigma that surrounds this topic whilst looking into the best ways to provide support. Each month a new topic will be discussed with the help of special guests from throughout the industry. We hope you enjoy listening and look forward to hearing your questions, comments and feedback. Contact us at constructingmindsets@gmail.com
On this episode we welcome Action for Happiness Board Member, Vanessa King (MSc), author of “10 Keys to Happier Living” to explore how we can all embrace happier living. We dive into some fascinating studies which highlight the importance of happiness in our personal and professional lives and talk about some real life examples of the application of the “GREAT DREAM” principle to living happier lives. Vanessa’s wealth of experience & depth of research shines through in an enlightening and enjoyable conversation about how we can change the mental dialogue from “constant critic” to “wise coach” and get one step closer to the one thing we want for others but rarely prioritise for ourselves… happiness.…
In this episode of the podcast we reflect upon the year that was 2020 and what it taught us about ourselves and our resilience. We also look forward to 2021 and discuss what we are expecting to see in the world of Mental Health. Disclaimer: This podcast was recorded in the run up to Christmas, long before the Tier 4 restrictions were announced. As such we have uploaded it as a record of how we felt at the time, and share it with our existing audience on the basis we will come out of this current peak again with optimism for the future as talked about in this episode. We have taken the decision not to publicise elsewhere on that basis…
In this episode Tom Edwards shares his story of childhood anxiety, a topic that has very little exposure. Mental health problems affect about 1 in 10 children and young people. They include depression, anxiety and conduct disorder, and are often a direct response to what is happening in their lives. Alarmingly, however, 70% of children and young people who experience a mental health problem have not had appropriate interventions at a sufficiently early age. Tom recounts his journey through school, university and his early career; how it felt to suffer with anxiety, the impact of low self esteem and how he now values his self worth. Tom is open, honest and inspiring, encouraging us all to think about how we value ourselves and challenge our internal voice.…
On average it takes 9 years to be successfully diagnosed with Bi-polar and 3 million people in the UK live with it. Yet, it is something that is barely spoken about. Jamie Forsyth is here to change that. In this episode, Jamie shares his extraordinary story of living with bi-polar and the way it can completely takeover your life without warning. We talk about the transition from working as a Prison Officer to being a prisoner, the difficulty getting a diagnosis, and the amazing work Jamie is doing now to raise awareness about bi-polar and reduce the stigma surrounding mental health disorders. A fascinating and educational listen that we can all learn from.…
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