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1 How To Replace A $100,000+ Salary Within 6 MONTHS Through Buying A Small Business w/ Alex Kamenca & Carley Mitus 57:50
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Alex (@alex_kamenca) and Carley (@carleymitus) are both members of our Action Academy Community that purchased TWO small businesses last thursday! Want To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses? 👔🏝️ Schedule A Free 15 Minute Coaching Call With Our Team Here To Get "Unstuck" Want to know which investment strategy is best for you? Take our Free Asset-Selection Quiz Check Out Our Bestselling Book : From Passive To Passionate : How To Quit Your Job - Grow Your Wealth - And Turn Your Passions Into Profits Want A Free $100k+ Side Hustle Guide ? Follow Me As I Travel & Build: IG @brianluebben ActionAcademy.com…
Jeffrey A. “jam” McGuire: The Value Map Content Framework – Episode 211
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Content provided by Larry Swanson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Larry Swanson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Jeffrey A. "jam" McGuire Aligning and orchestrating product content for complex business use cases is much easier when you have a framework to structure and guide your efforts. Jeffrey A. "jam" McGuire and his business partner developed the "value map" framework to structure and organize product marketing information. This helps them to align internal stakeholders on strategy and messaging and to efficiently deliver the right content to both business and technical users of the product. We talked about: his role as Partner at Open Strategy Partners, his consultancy based in Cologne, Germany, that focuses on marketing for B2B and open-source software companies the origins of his value map framework in the complex marketing services that he delivers in an early client's need for a CMS comparison an oral walk-through of his (very visual) value map diagram how clusters of features in his map provide technical answers to focused business questions his concept of a "value case," and its benefit-challenge-solution structure the role of structured content in the implementation of a value map how value cases serve as "a cheat code for storytelling" because it actually portrays a hero's journey the unique objectives of B2B marketing and the role social proof and face-to-face human interaction in his work a conceptual ascent of his framework pyramid: features and functionality at the base, position and USPs, and then up to guiding principles his methodology for aligning stakeholders around a product's messaging strategy jam's bio Jeffrey A. “jam” McGuire is a Partner at Open Strategy Partners, where he helps organizations communicate and grow, finding and telling the stories that connect their technologies with the value they deliver. He builds on nearly twenty years of experience in open source technology, at the intersection of software, business, and culture. His approach to technology marketing is centered on sharing the human context of complex technology solutions. As co-Founder of the German Drupal Association, community-building is close to Jeffrey’s heart. He enjoys celebrating creators’ expertise and combining storytelling and performance to convey information and motivate his audiences. An experienced public speaker, he has hosted numerous awards ceremonies and delivered dozens of keynotes, 150+ conference presentations, and 220+ podcast interviews in the last 15 years. He’s based in Cologne, Germany. Connect with jam online LinkedIn Open Strategy Partners Video Here’s the video version of our conversation: https://youtu.be/b5Fg26WuSZs Podcast intro transcript This is the Content Strategy Insights podcast, episode number 211. When you're taking on huge content challenges in complex business environments, it helps to have a good framework to guide your efforts. Jeffrey A. McGuire, known as "jam" in the content marketing and open-source software communities, has developed "value maps" to structure and organize product information. Content strategists and creators then simply follow the map to address the needs of both business and technical users of the product. Interview transcript Larry: Hi, everyone. Welcome to episode number 211 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Jeffrey A. McGuire. Jeffrey, he's known as Jam in the communities that I know him from, the open-source software and CMS communities. He's a partner at Open Strategy Partners, a consultancy that he runs. So welcome, Jam. Tell the folks a little bit more about what you're doing these days. jam: Hey, Larry. I'm really thrilled to be here talking with you, and I have no idea how we're going to cram... A half an hour is never going to be enough, I'm just saying that. And let's see, about me, I live in Cologne, Germany and I consider it my home. And at the time of recording, we've just finished Carnival for 2025.
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139 episodes
Manage episode 474829450 series 1927771
Content provided by Larry Swanson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Larry Swanson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Jeffrey A. "jam" McGuire Aligning and orchestrating product content for complex business use cases is much easier when you have a framework to structure and guide your efforts. Jeffrey A. "jam" McGuire and his business partner developed the "value map" framework to structure and organize product marketing information. This helps them to align internal stakeholders on strategy and messaging and to efficiently deliver the right content to both business and technical users of the product. We talked about: his role as Partner at Open Strategy Partners, his consultancy based in Cologne, Germany, that focuses on marketing for B2B and open-source software companies the origins of his value map framework in the complex marketing services that he delivers in an early client's need for a CMS comparison an oral walk-through of his (very visual) value map diagram how clusters of features in his map provide technical answers to focused business questions his concept of a "value case," and its benefit-challenge-solution structure the role of structured content in the implementation of a value map how value cases serve as "a cheat code for storytelling" because it actually portrays a hero's journey the unique objectives of B2B marketing and the role social proof and face-to-face human interaction in his work a conceptual ascent of his framework pyramid: features and functionality at the base, position and USPs, and then up to guiding principles his methodology for aligning stakeholders around a product's messaging strategy jam's bio Jeffrey A. “jam” McGuire is a Partner at Open Strategy Partners, where he helps organizations communicate and grow, finding and telling the stories that connect their technologies with the value they deliver. He builds on nearly twenty years of experience in open source technology, at the intersection of software, business, and culture. His approach to technology marketing is centered on sharing the human context of complex technology solutions. As co-Founder of the German Drupal Association, community-building is close to Jeffrey’s heart. He enjoys celebrating creators’ expertise and combining storytelling and performance to convey information and motivate his audiences. An experienced public speaker, he has hosted numerous awards ceremonies and delivered dozens of keynotes, 150+ conference presentations, and 220+ podcast interviews in the last 15 years. He’s based in Cologne, Germany. Connect with jam online LinkedIn Open Strategy Partners Video Here’s the video version of our conversation: https://youtu.be/b5Fg26WuSZs Podcast intro transcript This is the Content Strategy Insights podcast, episode number 211. When you're taking on huge content challenges in complex business environments, it helps to have a good framework to guide your efforts. Jeffrey A. McGuire, known as "jam" in the content marketing and open-source software communities, has developed "value maps" to structure and organize product information. Content strategists and creators then simply follow the map to address the needs of both business and technical users of the product. Interview transcript Larry: Hi, everyone. Welcome to episode number 211 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Jeffrey A. McGuire. Jeffrey, he's known as Jam in the communities that I know him from, the open-source software and CMS communities. He's a partner at Open Strategy Partners, a consultancy that he runs. So welcome, Jam. Tell the folks a little bit more about what you're doing these days. jam: Hey, Larry. I'm really thrilled to be here talking with you, and I have no idea how we're going to cram... A half an hour is never going to be enough, I'm just saying that. And let's see, about me, I live in Cologne, Germany and I consider it my home. And at the time of recording, we've just finished Carnival for 2025.
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Content Strategy Insights

1 Jeff Eaton: Content Observability in Complex Systems – Episode 212 31:36
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Jeff Eaton Modern content systems are complex and abstract, presenting problems for managers who want to understand how their content is performing. At Autogram, Jeff Eaton and Karen McGrane have developed a content observability framework to address this complexity. Their framework evaluates the composition, quality, health, and effectiveness of content programs to help enterprises measure the return on their content investment. We talked about: his work at Autogram, the consultancy that he and Karen McGrane operate his high-level take on the notion of content observability how the growing complexity of content systems drives the need for content observability how content observability connects with content strategy the inadequacy of current analytics and other tooling to permit true content observations the role of content intent in discerning content performance the content ecosystem insight that led to their explorations in content observability the four pillars of Autogram's content observability framework: composition - the make-up of your content assets quality - organizational standards, regulatory compliance, voice and tone, etc. health - is the system working (regardless of the quality of the elements in it) effectiveness - is the content achieving the intended outcomes the ability within the framework to account for different content intentions in order to evaluate the ROI of the whole system some of the inspiration for his content observability work the talk that he and Karen are giving on content observability at the 2025 IA Conference Jeff's bio Jeff helps large organizations understand, model, and manage their content. Whether he’s fixing problems with CMS architecture or editorial workflow, his solutions sit in the overlap between design, communications, and technology. Connect with Jeff and Autogram online LinkedIn Bluesky Eaton, FYI Autogram Video Here’s the video version of our conversation: https://youtu.be/HMm5UhDKQiY Podcast intro transcript This is the Content Strategy Insights podcast, episode number 212. As content systems have become more complicated and abstract, understanding the effectiveness of your content efforts has become a real challenge. At Autogram, Jeff Eaton and his business partner Karen McGrane routinely work on very complex content projects. To help their clients understand the impact of their content, they have developed an observability framework that measures the composition, quality, health, and effectiveness of their content programs. Interview transcript Larry: Hi everyone. Welcome to episode number 212 of the Content Strategy Insights podcast. I am really delighted to welcome back to the show, Jeff Eaton. Jeff, I think is one of the few three-time guests I've had. Maybe Preston So was the other. That's right. Might have had one other, but welcome back, Jeff. Oh, and for folks who don't know, Jeff is a partner at Autogram, the legendary consultancy. And he's also probably, it's safe to say the most famous, infamous, renowned content nerd out there. Welcome back, Jeff. Jeff: Well, it's a pleasure to be here. Always fun to come and talk shop and exchange news about what wild stuff we've all been working on and thinking about. It's great to be here. Larry: No, and one of the things, the reason I wanted to get back on, we were talking a while back a few weeks ago about this notion of content observability, which immediately to me was like, yeah, thank God. Let's do that. And thank God Jeff is thinking about it. But I think a lot of folks, it's a pretty well-known concept in the tech world, especially the dev ops and those kinds of worlds. But I think to a lot of our listeners, it might not be a familiar concept, so can you walk through the notion of observability and its application that you see it in the content world? Jeff:…
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1 Jeffrey A. “jam” McGuire: The Value Map Content Framework – Episode 211 40:25
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Jeffrey A. "jam" McGuire Aligning and orchestrating product content for complex business use cases is much easier when you have a framework to structure and guide your efforts. Jeffrey A. "jam" McGuire and his business partner developed the "value map" framework to structure and organize product marketing information. This helps them to align internal stakeholders on strategy and messaging and to efficiently deliver the right content to both business and technical users of the product. We talked about: his role as Partner at Open Strategy Partners, his consultancy based in Cologne, Germany, that focuses on marketing for B2B and open-source software companies the origins of his value map framework in the complex marketing services that he delivers in an early client's need for a CMS comparison an oral walk-through of his (very visual) value map diagram how clusters of features in his map provide technical answers to focused business questions his concept of a "value case," and its benefit-challenge-solution structure the role of structured content in the implementation of a value map how value cases serve as "a cheat code for storytelling" because it actually portrays a hero's journey the unique objectives of B2B marketing and the role social proof and face-to-face human interaction in his work a conceptual ascent of his framework pyramid: features and functionality at the base, position and USPs, and then up to guiding principles his methodology for aligning stakeholders around a product's messaging strategy jam's bio Jeffrey A. “jam” McGuire is a Partner at Open Strategy Partners, where he helps organizations communicate and grow, finding and telling the stories that connect their technologies with the value they deliver. He builds on nearly twenty years of experience in open source technology, at the intersection of software, business, and culture. His approach to technology marketing is centered on sharing the human context of complex technology solutions. As co-Founder of the German Drupal Association, community-building is close to Jeffrey’s heart. He enjoys celebrating creators’ expertise and combining storytelling and performance to convey information and motivate his audiences. An experienced public speaker, he has hosted numerous awards ceremonies and delivered dozens of keynotes, 150+ conference presentations, and 220+ podcast interviews in the last 15 years. He’s based in Cologne, Germany. Connect with jam online LinkedIn Open Strategy Partners Video Here’s the video version of our conversation: https://youtu.be/b5Fg26WuSZs Podcast intro transcript This is the Content Strategy Insights podcast, episode number 211. When you're taking on huge content challenges in complex business environments, it helps to have a good framework to guide your efforts. Jeffrey A. McGuire, known as "jam" in the content marketing and open-source software communities, has developed "value maps" to structure and organize product information. Content strategists and creators then simply follow the map to address the needs of both business and technical users of the product. Interview transcript Larry: Hi, everyone. Welcome to episode number 211 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Jeffrey A. McGuire. Jeffrey, he's known as Jam in the communities that I know him from, the open-source software and CMS communities. He's a partner at Open Strategy Partners, a consultancy that he runs. So welcome, Jam. Tell the folks a little bit more about what you're doing these days. jam: Hey, Larry. I'm really thrilled to be here talking with you, and I have no idea how we're going to cram... A half an hour is never going to be enough, I'm just saying that. And let's see, about me, I live in Cologne, Germany and I consider it my home. And at the time of recording, we've just finished Carnival for 2025.…
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1 Greg Dunlap: Designing Content Authoring Experiences – Episode 210 31:10
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Greg Dunlap Experience design for readers of online content gets a lot of attention. The authors who create the content and get it ready for publication aren't as well served. In his new book, Designing Content Authoring Experiences, Greg Dunlap addresses this situation, showing content-system creators how to design better interfaces, streamline workflows, and otherwise improve the lives of content authors and managers. We talked about: his 20-year history as a CMS expert and the launch of his new book, "Designing Content Authoring Experiences" the huge gap between the needs of CMS authors and the attention paid to them in CMSs and their implementation how he includes content author needs in his content strategy and CMS implementation processes and workflows the organizational dynamics that typically lead to the lack of consideration for author needs how a good authoring experience supports any number of business goals: better SEO, more efficient operations, better content, better content discoverability, etc. how to balance conflicting needs for structure and flexibility in content operations the importance of understanding and accounting for the differences between content creation and content publication possible issues that can arise from using collaborative authoring functions in CMS workflows the ever-evolving of authoring tools and practices in decoupled architectures the hazards of using page builders in content authoring how he tries to keep structured content top of mind in organizations some of the criteria he uses when evaluating content authoring projects: the org's content maturity, its size, the technical skills of the system users, etc. Greg's bio Greg Dunlap got started in content management in the early 2000s, building custom systems for small clients. In 2006 at the Seattle Times Company, Greg got involved in the Drupal community, eventually leading one of the eight core initiatives for Drupal 8. Since then he has focused on building large-scale publishing systems for clients around the world. Greg makes his home in rural Washington with his wife Nicole and a small menagerie of animal friends. In his spare time, Greg is an internationally ranked pinball player and loud-music concert goer. Connect with Greg online LinkedIn Bluesky Resources mentioned in this episode AuthoringExperience.com Authors are also users - a new book on designing content authoring experiences (review) Video Here’s the video version of our conversation: https://youtu.be/aX2S8KT0Mv8 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 210. Five years ago at the Confab content strategy conference a speaker asked the audience of seven hundred to raise their hand if they loved their content management system. One hand went up. Greg Dunlap was the only person in the room with close ties to the CMS world. The other six hundred and ninety-nine were professionals routinely forced to use content systems that had failed to consider their needs. Greg's new book, Designing Content Authoring Experiences, aims to fix that oversight. Interview transcript Larry: Hi everyone. Welcome to episode number 210 of the Content Strategy Insights podcast. I'm really delighted today to welcome back to the show, Greg Dunlap. He was on, I can't even remember how many episodes ago talking about this same subject, but we're going to get deeper into it today. Greg is currently the director of content strategy at Bixal, a consultancy/agency, and he's also the author and the reason he's here today of the new book, Designing Content Authoring Experiences. So welcome Greg. Tell the folks a little bit more about what you're up to these days. Greg: Thanks, Larry. As you said, I'm a Director of Content Strategy at Bixal. We are a consulting company that focuses on work in the federal government space. I've been bouncing around in the CMS world for ...…
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1 Sarah Johnson: Moving Content Forward with “Content-first Design” – Episode 209 29:38
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Sarah Johnson Sarah Johnson asks, "If a digital experience is a conversation with a user, how can you have that conversation if you don't know what the words are?" Sarah addresses the crucial role of content in her new book, "Content-first Design," tackling both the pragmatic aspects of a content-first approach to design as well as how to advocate for content practice. We talked about: her new book, "Content-first Design" her definition of content-first design her decision to include case studies provided by multiple content experts, part of her efforts to build a community around the "content-first" idea how she shows the business benefits of a content-first approach to stakeholders her brilliant observation that "digital experience is a conversation with a user and how can you have a conversation if you don't know what the words are?" her practice of sitting in on call centers to discover user concerns and language how working with financial and healthcare products and experiences have shaped her content-first approach the importance of starting slowly and building good relationships with stakeholders all along the way her appreciation for the "Search Inside Yourself" leadership program her desire to create a community around the idea of "moving content forward" Sarah's bio Sarah Johnson, a content design leader and teacher with over 20 years of experience, has worked for industry leaders such as Fidelity Investments, Banks of America, TIAA, CVS, and Bentley University User Experience Design Center. She is the author of six books, including Content-First Design, and the founder and director of ContentFirstDesign.com. Content-first Design, the company, offers content services built on actionable, data-driven insights, and workshops designed to enhance practical skills in areas such as content design, AI integration, and more. Connect with Sarah online LinkedIn ContentFirstDesign.com Video Here’s the video version of our conversation: https://youtu.be/2OxYts6_n-4 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 209. Anyone who works with content knows how important and impactful it is. We also know how difficult it can be to convey the value of content to our colleagues and collaborators. Sarah Johnson tackles this dynamic in her new book, "Content-first Design." Along with addressing the practical aspects of a content-first approach, she asks: "if a digital experience is a conversation with a user, how can you have that conversation if you don't know what the words are?" Interview transcript Larry: Hi everyone. Welcome to episode number 209 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Sarah Johnson. Sarah is the principal and founder and director at content-first design, a company she runs in Provincetown, Massachusetts in the US. Welcome, Sarah, tell the folks a little bit more about what you're doing these days. Sarah: Thank you, Larry. Thanks for having me on the show. I'm a big admirer and what I'm doing is I've just written a book called content-first design, which is one methodology and lens through which you can look at this process for developing content and developing digital products. I'm also starting a business called content-first design, which offers all kinds of content services and workshops and content-first design and other content related things including AI. So those two things dovetail nicely together and it's a lot of fun and I'm excited for the book to come out, it comes out February 13th. Larry: Which will probably be, I think if I stay on schedule, that'll be about two or three weeks after this episode drops, so people will be able to get it right away. I want to start, I want to read there's, I don't know if this is your official definition, but there was a passage in the introduction to the book that just to me summed up the whole thing th...…
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1 Leah Buley and Joe Natoli: The UX Team of One – Episode 208 33:09
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Leah Buley and Joe Natoli Both UX and content professionals routinely find themselves on teams where they are the sole practitioner of their craft. Leah Buley and Joe Natoli recently revised "The UX Team of One" (use code ELLESS15 at checkout to get 15% off through then end of February) to share their pragmatic take on solo UX practice, deftly balancing the application of human-centered research insights with the need to show the business value of UX work. We talked about: the origins of their book, "The UX Team of One," in Leah's early UX work at Adaptive Path the crucial role of content in UX Joe's take on the importance of balancing user needs and business needs in UX practice Leah's approach to showing the value of UX and research work the challenges of practicing UX in organizations populated with complicated and complex human beings their pragmatic approach that emphasizes methods over frameworks and that can adapt to different organizational approaches to UX the power of sharing design artifacts with stakeholders who have differents points of view their take on the benefits of collaborative teams over silo-ed functional organization Leah's take on the importance of always talking to customers and getting real experiences in front of real people Joe's take on the importance of figuring out what actually needs to be done over trying to be an omnipotent UX expert Leah's bio In her 20+ years in the user experience field, Leah Buley has held just about every role in the stack: front end engineer, user interface designer, information architect, researcher, strategist, and market analyst covering the UX field itself. Her #1 takeaway from all those experiences is that all great products start from great human-centered insights. Leah’s experience spans agencies, startups, and Fortune 100 companies. She is currently a Sr. Director of Consumer Insights and User Research at Lovevery. She has previously held roles in user experience research, strategy, and design at Intuit, Invision, Adaptive Path, and Forrester. She is a co-author of the book The User Experience Team of One, now in its second edition. While at Invision, Leah developed a body of research on design maturity that is widely used by organizations to benchmark and evolve their UX practices. Her research has been published in HBR, Forbes, Communication Arts, Tech.eu, and Information Age. Her talks and workshops at venues like SXSW, UX Week, and UX London have a reputation for being high-energy, hands on, and just a little bit quirky. Connect with Leah online LinkedIn Joe's bio Joe Natoli is a UX consultant, author and speaker — and a household name in UX and product design. For three decades, he’s advised, trained and empowered the UX, design and product development teams of some of the world’s largest organizations, from Fortune 100 companies to U.S. Government agencies and startups. He has published ten books — the most recent being the second edition of the bestselling The User Experience Team of One with Leah Buley for Rosenfeld Media — and is a regular keynote speaker and lecturer at industry conferences and corporate events across the globe. Joe has also taught more than 350,000 students through his online courses and his own UX 365 Academy, at ux365academy.com, in addition to a private coaching practice. Joe’s approach to improving product UX and design focuses on addressing systemic, personal dynamics issues across individuals, teams and organizations: combating impostor syndrome and increasing self-confidence, improving communication and collaboration, addressing fear and dysfunction driving poor management practices and redesigning inappropriate, counterproductive processes. His experience has been that when these root causes are improved and solved, the output of the work—and the experience people have with it—improves dramatically. Joe lives in Washington DC with his wife Eli and three...…
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1 Rob Punselie: Content Jobs to Be Done – Episode 207 31:11
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Rob Punselie A truly customer-focused content strategy is the cornerstone of good customer experiences. Over the past 25 years, Rob Punselie has developed and honed content discovery research methods based on time-tested usability knowledge and the Jobs to Be Done product-development framework. This approach has helped him consistently deliver to his clients effective and durable content and customer experience strategies. We talked about: Content Kings, his customer experience consultancy, and their focus on the Jobs to Be Done methodology the surprisingly small number of jobs that exist in many large projects the JTBD methodology he has developed the need to cultivate deep knowledge of, and experience with, their methodology to use it the key factor to developing competency in using the methodology: curiosity the "magic quotes" that are key to identifying critical research insights his take on customer journey mapping how to be genuinely customer centered as you discern how to address the jobs that need to be done how staying customer-focused builds your credibility as a business how his approach encourages cross-functional collaboration the specific benefits to content practitioners of the JTBD approach Rob's bio Rob Punselie is a seasoned transformation leader and founder of ContentKings. With over 25 years of experience, Rob has guided organisations in government, healthcare, and business through complex digital transformations, always with a sharp focus on user needs and measurable results. Earlier in his career, Rob worked at ASML as a Publications Manager, leading international teams to streamline technical documentation in a high-pressure, global environment. As a lecturer at Leiden University, he spent eight years shaping the next generation of media and journalism professionals. Rob is also the author of eight non-fiction books, showcasing his expertise in communication, strategy, and innovation. Driven by the belief that IT should be as effortless as turning on a tap, Rob continues to help organisations make digital work — for everyone. Connect with Rob online Linkedin The ContentKings website CourtYard newsletter (in Dutch) email: Rob at contentkings dot nl Video Here’s the video version of our conversation: https://youtu.be/vNrhBzq66bw Podcast intro transcript This is the Content Strategy Insights podcast, episode number 207. At the end of the day, customers care very little about the content you have carefully designed and crafted. They just want to get something done. Teasing out the actual tasks and jobs they need to do is the foundation of a truly customer-focused content strategy. Over the past 25 years, Rob Punselie has developed and honed content discovery research methods based on time-tested usability knowledge and the Jobs to Be Done product-development framework. Interview transcript Larry: Hi, everyone. Welcome to episode number 207 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Rob Punselie. Rob is a Punselie, I'm sorry I screwed that up. We were practicing my pronunciation before the show, but Rob is the principal at ContentKings, which is actually they do more than content. They're a customer experience consultancy based here in the Netherlands. Welcome Rob, tell the folks a little bit more about what you're up to these days. Rob: Hi, Larry. I'm quite privileged to be here and such a good company and a long list of experts that I admire. What we're doing right now is a couple of projects. We've been working on a larger project, which is called the FK Farmacotherapeutisch Kompas. We've been working on content projects for the Brain Foundation and right now we're working together with a business accelerator program trying to facilitate their software programming and development right now. So that's the kind of thing that we do and we do a lot of research.…
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1 Alan J. Porter: Storytelling for Enterprise Content Strategy – Episode 206 32:21
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Alan J. Porter Storytelling is the oldest content practice. Alan Porter helps enterprises and content practitioners improve their story craft. Alan shows how better stories both convey the unique benefits of a business to their customers and improve cross-functional communication within organizations. We talked about: Content Pool, the enterprise content services organization he runs and its recent focus on storytelling the shift he's seeing in his clients' needs from formal to more informal communications the importance he sees in delivering consistent and aligned stories and content experiences irrespective of delivery channel the crucial role of memorable storytelling for brands his immersion in storytelling outside of his content work, writing fiction, for example the importance of changing your storytelling mindset from inside-out to outside-in his inclusion in his workshops of content practitioners from functional groups across organizations his belief that there's no B2C or B2B or B2B2C, just people communicating with each other the four C's of storytelling that he learned from an editor at Marvel comics - character, conflict, choice, and consequences - and how he applies them in business storytelling how he uses customer journey mapping in his storytelling work how storytelling techniques apply in internal stakeholder interactions predictable storytelling patterns used in Hollywood and how he applies them in his workshops how he engages and connects content people across organizational functions like tech comm, marketing, customer support, UX design, and even cyber security Alan's bio Alan J. Porter is first and foremost a storyteller, with close to 40 fiction and non-fiction book publishing credits. He is the Founder and Chief Content Officer of The Content Pool, that provides storytelling-driven content services to enable brands to deliver exceptional engaging customer experiences. He has held senior leadership roles in Content Operations, Product Marketing, and Customer Experience. Named one of the Top 25 Content Strategy Influencers and a Digital Strategy thought leader. Connect with Alan online The Content Pool website The Content Pool newsletter email: ajp at 4jsgroup dot com Video Here’s the video version of our conversation: https://youtu.be/GhVD3XR8NG8 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 206. The craft of storytelling is the original content practice. From that famous cave painting 44,000 years ago, to countless campfire conversations over the centuries, to modern content strategy, content design, and marketing practices, humans have always been driven to share stories that inspire, inform, and educate. Alan Porter helps story crafters in modern enterprises communicate more effectively, both with their customers and with each other. Interview transcript Larry: Hi, everyone. Welcome to episode number 206 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show, Alan Porter. Alan is a longtime storyteller in the content community and does a number of other things and has done a number of things in the content world. He's currently the Founder and the Chief Content Officer at the Content Pool, his company. So, welcome, Alan. Tell the folks a little bit more about what you're up to these days. Alan: Hey, well first off, thanks Larry. Thanks for inviting me. Yeah, the Content Pool is an enterprise content services organization, but actually, really interesting around the subject we're going to talk about, storytelling. Probably over the last nine months, my clients have pretty much told me that the thing they're really interested in is how to apply storytelling to their businesses. So I've been doing more and more of that, more consulting around that, running workshops for clients around actually bringing storytelling into their corpora...…
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1 Joe Gollner: A Multi-layered Definition of “Content” – Episode 205 32:44
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Joe Gollner As recently as 40 years ago, we didn't have much need for the word "content." But as soon as we started delivering the same information via multiple channels, we needed a way to identify the essential elements of content assemblies and to work with them independent of their various manifestations in information products. So the concept of "content" was born. Joe Gollner has worked with content from its earliest days and has crafted a multi-layered definition to account for is many aspects. We talked about: his work at Gnostyx Research and the research he's doing for his PhD program at Lancaster University the origins of the "birth of content," made necessary with the arrival of the ability to deliver the same information across a number of channels how to keep authors and audiences connected in decoupled content systems an animated dinner conversation he had many years ago with a developer around the intent of markup languages his distinction of the differences between content and information his seven-layered definition of content: terminological - content as that which is contained conceptual - content as potential information process - accounting for the variety of content roles in the creation of information experiences physical - content as a complex, composite artifact structural - content described at a simple, common base level, separate from the semantics about it organizational - content as an expression of organizational intent business/financial - content as an enterprise asset his desire that the content community convene a "meaningful, grounded, academically robust and business-meaningful" conversation around content so that we can bring more to our cross-disciplinary enterprise relationships Joe's bio Joe is the Managing Director of Gnostyx Research Inc. where he specializes in providing objective and research-based guidance on the development, management, and strategic use of content technologies. In this field, he is a veteran implementer with over 30 years of experience, and he is well-known for mixing leading-edge ideas (and all too frequently concocting them) with highly pragmatic implementation tactics. He has Masters degrees from both the University of Oxford (Literature) and McGill University (Management), blogs about Content and Management, is working on a book about “Engineering Content”, and is pursuing doctoral research into the role of AI-enabled text analytics in the management of organizations. Connect with Joe online LinkedIn Gnostyx Research Inc. Content and Management blog Video Here’s the video version of our conversation: https://youtu.be/W8qVCIkrciM Podcast intro transcript This is the Content Strategy Insights podcast, episode number 205. Forty years ago, we had little need for the word "content." Books were books. Manuals were manuals. Life was simpler. But as soon as we started putting the same information between the covers of a book, on a CD-ROM disc, and then on the web, we had to sort out the content from its delivery channel. Joe Gollner has worked with content from its earliest days and has crafted a detailed, seven-layer definition of this foundational content-strategy concept. Interview transcript Larry: Hi everyone. Welcome to episode number 205 of the Content Strategy Insights podcast. I am really happy today to welcome to the show, Joe Gollner. Joe has been around the content world for a long time and is very experienced. He's currently the managing director at Gnostyx Research. We could literally talk for hours about content stuff, but today I really want to focus in on what are we even talking about when we talk about content. So welcome Joe. Tell the folks a little bit more about what you're up to these days. Joe: Hi Larry. I'm really happy to be here. It's a great way to kick off a day from British Columbia. I guess, in addition to my,…
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1 Stephanie Pereira: Designing Hyper-localized Content – Episode 204 29:24
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Stephanie Pereira Localizing digital product content is challenging on its own. When you add the need to communicate about sensitive financial topics to very specific audiences, the complexity of the work quickly grows. Stephanie Pereira is a content design manager working on the Google Payments product. She deftly balances a range of internal compliance and design concerns with the very specific hyper-localization needs of her audience. (We had an internet connection issue around 28:00 - apologies for the break in continuity.) We talked about: her hyper-localization work as a content design manager at Google Payments how localization work can highlight product features that may need to be contextualized differently or otherwise changed how she balances global brand policies and very specific local design and language considerations how even presentation-level information architecture decisions can vary by locale how variety in voice and tone and language can vary even in the context of one interaction environment how dealing with that dynamic variation in content shows up elsewhere in her work how the Google design system supports her work the different levels at which you can hyper-localize a product the variety of privacy issues that arise in her hyper-localization work how her multi-lingual family history influences her work how even the smallest local touches can improve a customer's experience of a product Stephanie's bio Stephanie Pereira currently leads content design for Google Payments in APAC, supporting hyperlocalized experiences in markets like India and Japan. After deciding that law was just not her thing, Stephanie spent the decade pre-Google leading regional content and business operations teams at local startups like Groupon APAC, Fave Asia, and honestbee. In her day to day work, Stephanie enjoys figuring out how to write with empathy for different cultures and being best friends with all her legal counsels. Connect with Stephanie online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/SA8X22N6sOs Podcast intro transcript This is the Content Strategy Insights podcast, episode number 204. The internet has made the world a lot smaller, and some aspects of communicating online lend themselves to one-size-fits-all, globalized content. But product and content designers still need to serve the needs of local populations, and sometimes these groups can have very specific needs. At Google, Stephanie Pereira works on hyper-localized content, balancing a mix of challenging internal product demands with a rich variety of external cultural concerns. Interview transcript Larry: Hi, everyone. Welcome to episode number 204 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Stephanie Pereira. Stephanie is a content design manager at Google Pay. She's based in Singapore. And welcome to the show, Stephanie. Tell the folks a little bit more about what you're up to these days. Stephanie: Thank you for having me. So, I work on payments. I'm based in Singapore, as you just mentioned. A lot of the work I do is hyper-localized in the sense that we work on very specific markets. And that's sort of given me the opportunity to think about how we write for different people, what their mental model is in a lot of these different places. Because I work in payments, especially how their relationship with money, how that translates to language as well. So yeah, it's been a very fun journey. Larry: Yeah. Well, language ... I've had a few people from the financial industry world, and money stuff is notoriously fraught. So, that kind of adds a whole accountability level to your job, I'm imagining, and the important- Stephanie: Yeah. Larry: But it's also like for the individual end user, it's really important to understand specifically what's going on and how to complete that trans...…
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1 Chris Bach: The Origins of Decoupled and Composable Web Architectures – Episode 203 36:49
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Chris Bach Over the past ten years, Chris Bach has been at the forefront of the transformation of web development. Chris coined the term "Jamstack," which refers to one of the first conceptions of a composable web architecture (the acronym JAM accounts for the JavaScript, APIs, and markdown that make up a simple decoupled web system). He also founded Netlify, a company that supports these new architectures and which now serves tens of millions of customers. We talked about: his role as the co-founder of Netlify the origin story of Netlify and decoupled web architectures how the JAMstack movement arose in the tech ecosystem of ten years ago how phone app stores set the stage for decoupling apps from data the technical developments that permitted the development of this new ecosystem: cloud computing, APIs, Git, static site generators, more capable browsers, etc. their development of the open-source developer community that supports the JAMstack ecosystem the emergence of headless CMSs alongside the JAMstack ecosystem how his 14-year experience in digital agency work informed his work at Netlify how issues like performance, security, and scalability show up in the JAMstack world the benefits of decoupling back-end services and front-end web presentation the advantages that composable architectures offer: simpler migrations, quicker time to market, reduced operational costs, etc. the evolution of his conversations with enterprise clients over the past 10 years how composable architectures permit better decision making and quicker action around adopting new technologies like generative AI how generative AI is changing content marketing and his thought that less content of higher quality will be crucial going forward Chris's bio Chris Bach. Serial entrepreneur, unicorn founder (Netlify), co-creator of the "Jamstack" terminology, featured as a "2024 top 60 angel investors that back B2B startups" by Business Insider, and outside of 50+ angel investments he sits on 15 advisory and executive boards. He also an advisor for TUM (Technical University of Munich), Copenhagen University, and the Danish Innovation Center. Danish but lives in Silicon Valley. Connect with Chris online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/88Cr6nh6xjc Podcast intro transcript This is the Content Strategy Insights podcast, episode number 203. Ten years ago, web development was in a very different place. New technologies like cloud computing, APIs, Git repos, static site generators, and headless CMSs were emerging, but how they might all work together wasn't yet clear. Into this primordial version of the modern web stepped Chris Bach. Chris co-founded Netlify, an innovative development platform which has been instrumental in creating the web's new decoupled and composable architectures. Interview transcript Larry: Okay, here we go. Hi, everyone. Welcome to episode number 203 of the Content Strategy Insights Podcast. I am really excited today to welcome to the show Chris Bach. Chris is the co-founder at Netlify, a web services company, a development platform where probably most of the stuff you look at on the web is happening over there. He's also an advisor to a lot of other companies, an investor. He sits as an executive on a number of boards. So welcome, Chris. Tell the folks a little bit more about what you're up to these days. Chris: Thanks for having me. Yes, I am the co-founder of Netlify, as you said, a developer platform. We run a lot of site stores, applications, and so on. For the last three and a half years, I've been CSO there, so a little less operational. And then I actually just stepped out of my full-time role there. So now I still sit on the board. I continue my work as an advisor, as an investor, and as a board member. Also looking at a little bit of climate tech, which is a little outside the scope of today's conversat...…
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1 Fran Alexander: Democratizing Taxonomy Practice – Episode 202 32:58
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Fran Alexander There is always more taxonomy work to be done than there are practitioners to do it. Fran Alexander's solution to this imbalance is to democratize taxonomy practice. Fran's work actually spans the full range of semantic practices, from simple term lists to taxonomies, thesauruses, and ontologies and knowledge graphs. Wherever she's working in this span of activities, she's always happy to bring other practitioners along with her. We talked about: the transition in the taxonomy world from building taxonomies to help machines understand humans to building taxonomies to help humans understand machines he the rise of AI and LLMs has highlighted the importance of well-structured knowledge and good semantic layers the hierarchical progression of knowledge organization from simple lists to full-blown ontologies how her efforts to democratize taxonomy and semantic practice are jump-started by humans' innate organizing schemes how the fact that there is always more semantic work to be done than there are taxonomists drives the need to democratize the craft how to evaluate the effectiveness of a taxonomy fascinating taxonomic edge cases like boundary objects that highlight the artistic aspects of taxonomy science how an ontology "is a map of important ideas" two main types of taxonomies - descriptive taxonomies and operational taxonomies how to assess whether a taxonomy is doing the work you need it to typical uses cases for a taxonomy: tagging, indexing, discovery, retrieval, recommendation systems, personalization, etc. some advanced taxonomy practices that enterprises could benefit from the connections between taxonomies, ontologies, and knowledge graphs the Taxonomy Bootcamp London Bite-sized Taxonomy Boot Camp series Fran's bio Fran started her career as a writer and editor of dictionaries and thesauruses in the UK, and, as technology evolved, she specialised in information architecture, search systems, and digital archives, and more recently, the use of semantics in knowledge graphs and LLM applications. Having worked on reference publications including the Collins English Dictionary, and as Taxonomy Manager for the BBC Archive, she now lives in Montreal, Canada, and is the Senior Taxonomist for Expedia Group. She was Taxonomy Bootcamp London's Taxonomy Practitioner of the Year 2023. Connect with Fran online LinkedIn Resource mentioned in this interview Bite-sized Taxonomy Boot Camp Video Here’s the video version of our conversation: https://youtu.be/SoxApp_myeg Podcast intro transcript This is the Content Strategy Insights podcast, episode number 202. As we write our shopping lists and organize our thoughts, we all practice taxonomy and think semantically every day. Some of us get to do these practices professionally. Fran Alexander is a taxonomist based in Montreal. She's also the reigning Taxonomy Bootcamp Practitioner of the Year. As she's realized that there will always be more semantic work to be done than there are trained practitioners, she added "democratizing taxonomy" to her to-do list. Interview transcript Larry: Hi, everyone. Welcome to episode number 202 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Fran Alexander. Fran is a taxonomist based in Montreal, in Canada. She's also the reigning Taxonomy Boot Camp Practitioner of the Year, so she's a rock star in the taxonomy world. Welcome, Fran. Tell the folks a little bit more about what you're up to these days. Fran: Well, thanks, Larry. It's a pleasure to be here. It's a pleasure to talk to you about taxonomies and democratizing taxonomies. One thing that's top of mind for me, and it gives a bit of context, I think to the work that I've done and the changes that I've seen over, well, the last couple of decades really, is that we used to build taxonomies to help machines understand humans.…
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1 Mike Gifford: Accessibility, Sustainability, and Content Management – Episode 201 31:26
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Mike Gifford Where web accessibility, digital sustainability, content management, open-source software, and web standards intersect, you'll find Mike Gifford. Mike is the open standards and practices lead at Civic Actions, a company that helps governments deliver better digital services. Through his practice, Mike ensures that the content systems they deliver are built as sustainably as possible, deliver accessible experiences to citizens, and work well for authors and others who use the system. We talked about: his role as open standards and practices lead at Civic Actions his professional practices in accessibility, sustainability, and content management the similarites and differences between accessibility and sustainability work his work in a W3C community group working on sustainability guidelines his passion about the impact of his work on humanity and the planet one of the key connections between sustainable and accessible efforts: people's lack of interest in potentially distressing topics ATAG 2.0 authoring tool accessibility guidelines and how content management systems can better serve authors how to improve the working relationship between content authors and content systemts engineers use cases and examples of benefits of sustainable and accessible practices ways that content authors can get involved in CMS and other content-management conversations how "hard" practices like finance and IT tend to get more clout in organizational decision making the inability of automated accessibility testing tools to fully assess the usability of experiences the persistent ongoing need for both accessibility and sustainability work Mike's bio Mike Gifford is CivicActions’ Open Standards & Practices Lead and a thought leader on open government, as well as digital accessibility and sustainability. He has worked with governments in North America and Europe, and spoken internationally. He is also a W3C Invited Expert and recognized authoring tool accessibility expert. Mike has served for two years on the board of the Digital Services Coalition. In his last year he served as president of the board where he helped better define what it was to be a digital agency. In this role, he met with leaders in government and the private sector who are working for modern digital government. Previously, he was the Founder and President of OpenConcept Consulting Inc., a web development agency specializing in building open source solutions for the open web. OpenConcept was an impact driven company and Certified B Corporation. Like CivicActions, OpenConcept worked extensively with the Drupal Content Management System . Mike has spearheaded accessibility improvements in Drupal since 2008, and has served as a Drupal Core Accessibility Maintainer in 2012. As a long-term environmentalist, Mike has found ways to integrate his passions for the web and the planet. He is an active participant in both the W3C’s Web Sustainability Community Group and in the ACT-IAC Climate Change Community of Interest. Connect with Mike online LinkedIn Drupal GitHub Resources mentioned in this episode Authoring Tool Accessibility Guidelines (ATAG) Web Sustainability Guidelines (WSG) Sustainable Web Design Website Carbon Calculator Ecograder Accessibility Insights Web Almanac: Accessibility Web Almanac: Sustainability WAVE Browser Extensions Axe Google Lighthouse Video Here’s the video version of our conversation: https://youtu.be/V1Jpo16JNuE Podcast intro transcript This is the Content Strategy Insights podcast, episode number 201. The content we publish on the web needs to be accessible to anyone and everyone who might need it. It's also becoming clear that we could be doing more to mitigate the environmental impact of our online products. Mike Gifford works at the intersection of web accessibility, digital sustainability, and content management.…
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1 Michele Ann Jenkins: Taxonomy as the Foundation of Semantic Architecture – Episode 200 32:02
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Michele Ann Jenkins Through her taxonomy and other information architecture work, Michele Ann Jenkins helps people across the organizations she works with align their mental models and terminology usage. This alignment of concerns and language forms the foundation of the semantic architecture that is so crucial to modern content systems. We talked about: her work as a consultant focusing on taxonomy but also working on information architecture, search, digital asset management, ontologies, knowledge graphs, and AI the focus at her consultancy on technology-agnostic frameworks and best practices, including governance the threshold at which to move from a CMS's built-in taxonomy tools to a dedicated taxonomy management tool her description of the semantic layer and how it can help span organizational silos the benefits of a technology-agnostic enterprise content model and how far most organizations are from having one how the practice of taxonomy can help stakeholders understand each others' mental models and terminology how the well-established idea of "concept-based indexing" can help bring semantic clarity to terminology work and take projects from taxonomy to ontology the baby steps an organization can take into ontology and an example of how an ontological representation of enterprise knowledge can help auto-tag content coming from different sources and infer levels of trust some interesting examples of rule-based classificiations going haywire her exposure to working with a "content graph" with a complex globally distributed product how to find the "creative edge" where the capabilities of computers end and only human judgement is necessary the enduring importance of governance, people, processes, consensus building, and using open standards that permit interoperability Michele's bio Michele And Jenkins, MLIS, is an information management consultant specializing in taxonomy-driven content strategy. She has more than 20 years’ experience working with organizations across various industries, including Harvard Business Publishing, EA Games, and the Office of the High Commissioner on Human Rights (OHCHR). Michele takes a holistic approach to information and content management, drawing from a multidisciplinary background in programming, IA/UX design, information science, and publishing. She is skilled at guiding clients through the entire content management process: from creating high-level strategic roadmaps through development, implementation, and migration to ongoing support and training. Prior to joining Dovecot Studio in 2012, Michele was an independent consultant focusing on web development projects including large scale migrations, platform integrations, and implementing taxonomy-driven IA designs. Michele has over 15 years of experience customizing, coding, and developing IA for Drupal CMS. Michele has contributed a chapter to “Taxonomies: Practical approaches to developing and managing vocabularies for digital information” (Facet Publishing, 2022). She is also a regular guest lecturer and occasional course instructor at McGill University, where she earned a Master’s in Library and Information Studies with a specialization in knowledge management. She frequently presents at conferences including DrupalCon and Taxonomy Bootcamp (part of KMWorld). Connect with Michele online Dovecot Studio maj at dovecotstudio dot com Video Here’s the video version of our conversation: https://youtu.be/LTfQrfOiIkk Podcast intro transcript This is the Content Strategy Insights podcast, episode number 200. The practice of taxonomy plays a crucial role in tying together the worlds of content management and semantic practice. Michele Ann Jenkins is an information management consultant who specializes in taxonomy. Her work helps stakeholders understand each others' mental models and terminology and ensconce them in technical content systems.…
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1 Ilse Jonker and Joyce van Aalten: Content Structure and Meaning – Episode 199 32:01
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Ilse Jonker and Joyce van Aalten Modern content projects get the best results when content strategy and conceptual meaning are considered together, and the results can really shine when long-time collaborators do the work. Ilse Jonker and Joyce van Aalten are independent consultants who have teamed up on many content projects over the past dozen years. Ilse focuses on content strategy and structure, and Joyce focuses on taxonomy and semantics. Together they build the scaffolding the supports their clients' content operations. We talked about: Joyce's freelance taxonomy work and Ilse's freelance content strategist, and their common interest in content structure and semantics the importance of organizations being ready for change and willing to start small when they engage a consulting team for a complex change project the baffling tolerance that organizations have for redundancy in their content landscape their approach to dealing with organizational silos Joyce's content-first approach to her taxonomy work Ilse's emphasis on the importance of understanding organizational culture before beginning a project their view of the concept of a "semantic layer" how they empower their clients to evangelize their work to other stakeholders how they collaborate around the structure and the semantics of the content projects they work on how Ilse's structured-content work goes hand in hand with Joyce's metadata work how taxonomies and ontologies can make tacit organizational knowledge explicit as structural artifacts the importance of connecting with other people Team bio Joyce and Ilse are experienced consultants that have been working together on a regular basis since 2012. They are both solopreneurs, and do projects of their own but also a lot of assignments together. They describe their combination as yin and yang: put them together and you’ll get a holistic, semantic view on your content and information landscape. Sometimes they bring in an additional data scientist to work with them, too. Ilse's bio Ilse fell in love with the web in 1996. After graduating in Liberal Arts, specializing in New Media as it was called then, she worked several years as online project manager and pivoted slowly to strategy. Since 2006 she works as an independent content strategist and consultant. She has 25+ years of experience in helping profit, semi-public and non-profit organizations navigating digital change (website renewals, content migrations, redesigns, omnichannel programmes). She loves to coach younger content strategists, so, happy to connect on LinkedIn! Connect with Ilse online LinkedIn Joyce's bio Joyce van Aalten has been working on taxonomies since 2000, after she graduated in Library and Information Science. Currently she is an independent taxonomy consultant and trainer with experience in more than 50 taxonomy, thesaurus, ontologies and knowledge graphs projects. Joyce is specialized in taxonomy management tools and the possibilities of metadata/taxonomy within information management systems. She frequently shares her knowledge via workshops, articles and talks at conferences, like the Taxonomy Boot Camps. She is also co-author on Taxonomies: Practical Approaches to Developing and Managing Vocabularies for Digital Information. Connect with Joyce online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/o61K3hlMhK4 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 199. Content practice and semantic practice often go hand in hand. In their long-time consulting partnership, Ilse Jonger and Joyce van Aalten have taken collaboration around content structure and semantic meaning to new heights. Whether they're spanning organizational silos, coaching clients on how to evangelize their work to other stakeholders, or implementing a change-management strategy,…
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1 Vinish Garg: Bringing Product Sense to Content and Design – Episode 198 31:59
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Vinish Garg Vinish Garg takes a holistic and pragmatic view of the role of content and other crafts in digital product design, using an approach he calls "product sense." Content strategy and design are just two of many practices that contribute to the success of any digital product. All digital practitioners justifiably take pride in their individual crafts, but Vinish encourages content, design, and other practitioners to favor product utility over their individual crafts. We talked about: his current work as a content and design strategist the content and design conference he organizes in Chandigarh, India, and the product thinking he brings to it his take on the concept of "product thinking" in the context of content work how he collaborates with design and product partners the reverse engineering approach he takes to facilitating cross-functional collaboration the concept of "product sense" that he has developed, a neutral, non-practice-specific approach to digital product design how craft and practice managers can create incentives to support cross-disciplinary collaboration the crucial role in his work of promoting and facilitating conversations how focusing on high-level organizational and product goals the role of systems thinking in "product sense" thinking the importance of continuously learning and evolving your professional thinking the role of foundational skills like information architecture in content, design, and product work Vinish's bio Vinish Garg is an independent products consultant who works with product teams on the intersection of UX and design leadership, content design and content strategy leadership, and sometimes product leadership and marketing roles. Vinish works with teams to establish the standards and foundational principles of how we work, and how our standards translate into customer onboarding design, the growth levers, the retention loops, and how our collective intelligence builds sustainable systems. Regardless of the role, Vinish often uses content and design as the foundation of their work. Vinish owns an international conference in Chandigarh, since 2018 — Outcome Conference. They teach content design (with shades of content strategy, and UX and design practices) as part of the masters program in content strategy, in Graz University, Austria. Vinish has been active on Product Hunt since its early days (January 2014), and has spoken to hundreds of founders worldwide on product and design strategy, onboarding, marketing, and growth. Vinish loves civic design and civic tech, and loves to explore how our navigation and information findability patterns in the physical world have parallels in how we design digital experiences. Connect with Vinish online LinkedIn VinishGarg.com (personal website) vhite (consultancy) Twitter Mastadon Medium Outcome Conference Resources and references Product Sense—and the role of content and design Modern design and content systems are flawed Learning Organizations—System Thinking How content design and content strategy can support system thinking (and the other way around) The intersections in our work Peter Senge's talk on system thinking in Aalto University The Fifth Discipline Video Here’s the video version of our conversation: https://youtu.be/z1VI0J_guB8 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 198. A number of crafts have to come together to create any digital product. The need in this process to collaborate across functions is well known, as is the importance of being user- and customer-focused. But exactly how you manage the work is unique to every product practice. Vinish Garg brings a fresh approach to his work. His "product sense" method encourages content, design, and product practitioners to favor product utility over their individual crafts. Interview transcript Larry: Hi,…
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1 Preston So: The Case for a Universal CMS – Episode 197 31:52
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Preston So The CMS landscape has evolved a lot over the past couple of decades. Recently, headless CMSs and decoupled content architectures have appeared to address the need for omnichannel content experiences. While their separation of the management of content from its presentation offers many benefits, these systems have left many users dissatisfied and disillusioned. Preston So argues that the solution to this situation is universal CMS. We talked about: the unique place in the software world that CMSs occupy how the need for cross-functional collaboration in a CMS drives the need for something like a universal CMS how the focus of headless CMSs on the developer experience has affected the end-to-end experience in content architectures his thoughts on the need for "a single UI to rule them all" the trends that have driven the move to decoupled architectures and headless CMSs the disconnect he sees between the need to address omnichannel content delivery and the expectations of content authors and editors the need in decoupled architectures for some level of "recoupling" of functionality so that "people understand what they're doing" the challenges of managing content for omnichannel delivery the need to orchestrate content activities across functional teams the resistance in the market to complex architectures that require a variety of solutions the importance of constraining the number of mental models that people using CMSs have to hold in their heads the Universal CMS Summit that his company is hosting August 5 in Montreal Preston's bio Preston So (he/they) is a product executive with over 25 years in software, 17 years in content technologies, and 9 years leading product, design, engineering, and developer relations functions at organizations such as Oracle, Acquia, dotCMS, Time Inc., and Gatsby. He is Vice President, Product at dotCMS and the author of Immersive Content and Usability (A Book Apart, 2023), Gatsby: The Definitive Guide (O'Reilly, 2021), Voice Content and Usability (A Book Apart, 2021), and Decoupled Drupal in Practice (Apress, 2018). Named “the smartest guy in the field” by Content Strategy for Mobile author Karen McGrane in 2024 and “probably the smartest person working in this industry right now” by Web Content Management author Deane Barker in 2020, Preston is a globally recognized authority on the intersections of content, design, and code. He is an editor at A List Apart and former top-read columnist at CMSWire. Preston is a frequent presenter with 17 years of speaking engagements spanning over 50 conferences, including SXSW Interactive (2017, 2017 encore, 2018) and An Event Apart (2020–22) and keynotes in three languages. He is based in New York City, where he can often be found immersing himself in languages that are endangered or underserved. Connect with Preston online Preston.So LinkedIn Video Here’s the video version of our conversation: https://youtu.be/XZXBBrWtFFg Podcast intro transcript This is the Content Strategy Insights podcast, episode number 197. The tech world is in constant flux. And content management technology is no exception. Over the past decade or so, we've seen the arrival of headless CMSs and the introduction of decoupled content architectures. While that decoupling appeals to developers and offers new content-delivery opportunities, its abstractness and complexity have left many CMS users disillusioned and disoriented. Preston So argues that the solution to this situation is a universal CMS. Interview transcript Larry: Hi, everyone. Welcome to episode number 197 of the Content Strategy Insights podcast. I am really delighted today to welcome back to the show Preston So. Preston's my first three-time guest. And pro-tip for anybody trying to do that, just write a bunch of books and do interesting things and you also can be on three times. Preston is currently the VP of Product at dotCMS,…
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1 David Connis: Systems Thinking for Content Designers – Episode 196 30:25
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David Connis A crucial skill for any content practitioner is the ability to sort out complex work environments and thrive within them. David Connis shows how a systems thinking mindset can help you cope with the upheaval of AI, the messy realities of content work, and other complex design challenges. He teaches a course on systems thinking for content designers but shows how any content or design practitioner can benefit from a systematic approach to their work. We talked about: his role as as a lead content designer on the design systems team at OutSystems how he discovered his innate focus on systems thinking in a Netflix documentary about chefs how a brief stint as a UX developer and his holistic approach to design work revealed the benefits of systems thinking the role of systems thinking in his growth and development as a content leader his observation that "work is weird" his approach to remote working and management the crucial role of facilitation in remote work how his personal growth and professional growth intersect the importance of being intentional in your approach to work and leadership his observation that "everything you do influences everything you do" how he links words and concepts and objects in his work and how they help digital products tell their story to the user his advice to systems thinking course at the UX Content Collective Dave's bio During a brief stint as a junior UX developer, Dave found that he loved the UX part more than the development part, so he took a job as a technical writer. From there, he discovered content design. Now, he’s a Lead Content Designer at OutSystems. Connect with Dave online LinkedIn Instagram Systems thinking resources Systems Thinking for UX Content workshop at UX Content Collective Thinking in Systems, Donella Meadows Closing the Loop: Systems Thinking for Designers, Sheryl Cababa (interview) Systems Thinking for a Better World, Peter Senge Video Here’s the video version of our conversation: https://youtu.be/XAgcKmOOZ3I Podcast intro transcript This is the Content Strategy Insights podcast, episode number 196. As everyone tries to cope with onslaught of AI and as content practitioners try to develop the right combination of strategy, design, and people skills, Dave Connis says we can all benefit from a systems thinking mindset. Whether you're connecting the words and concepts and objects in digital products or connecting the people who are building the product experience, a holistic view of your work can help everyone involved understand the ecosystem you share. Interview transcript Larry: Yeah. Hi everyone. Welcome to episode number 196 of the Content Strategy Insights podcast. I'm really delighted today to welcome to the show, Dave Connis. Dave is lead content designer at OutSystems. I believe you're based in Portugal, but you're in the US, right, Dave? Dave: Yes, that is accurate. Yep. Larry: Tell folks a little bit more about... Dave: There is an office in Boston, so it's kind of US-ey, but it's mainly Portugal. Larry: Nice. And as a lead content designer there, you do... Well, tell me a little bit about your role there, what kind of stuff you're working on and... Dave: Yeah, so I am on the design system team. So we're working on all sorts of patterns and lots of systems thinking, lots of components, design tokens. We're in the middle of redoing design tokens right now. I'm doing a lot of content pattern things, lots of content strategy, working with a bunch of cross-functional teams to get stuff done that is reusable and scalable and all the nice other cool, buzzy words that we like to talk about all the time. So it's always something different, always something new, and it's always a big challenge, so it's good time. Larry: Well, that's interesting. So I'm really curious now because I've worked on a few design systems and talked to a lot of peop...…
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1 Timi Stoop-Alcala: Knowledge Domain Modeling and Content Advocacy – Episode 195 31:46
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Timi Stoop-Alcala When the concept of "content" comes up it can be hard to get everyone aligned on exactly what you're talking about. At IKEA, Timi Stoop-Alcala focuses on the "what" of content via the practice of knowledge domain modeling both to deal with the complexity of content and to highlight its importance. Her knowledge-focused, human-centered approach has also elevated the role of content in the organization so that content is now recognized as a core competency. We talked about: her work as a principal content strategist at IKEA in their Content Center of Expertise her recent talk on "Falling in Love with the What," an introduction to knowledge domain modeling their attitude at IKEA that "content is the interface between our brands and our customers" the ubiquitous and varied forms that content takes and how she communicates the importance of this idea to her colleagues and stakeholders how she stealthily instills in her org the superpower of an ontological mindset through her use of knowledge domain modeling how the concept of world-building from world of role-playing games can help content creators and strategists how knowledge domain modeling in the context of a human-centered design practice cultivates empathy and helps in dealing with ambiguity and complexity the challenge of deciding where in a typical design development process to put knowledge domain modeling the interactions between content modeling and knowledge domain modeling the maxim that she includes at the end of every email: "Content starts and ends with people. It rises and falls with relationships." the enduring importance of seeing how content relates to real world objects and their relationships with each other Timi's bio Timi is Principal Content Strategist at IKEA where she strives to cultivate quality, innovation, and confidence in content using a broad set of human-centric design principles and systems thinking. The content maxim she lives by: “Content starts and ends with people; it rises and falls with relationships.” She’s a change leader and driving force in creating structural and semantic foundations to enable contextual content — essential components for enabling customer agency and responsible personalisation. She weaves the disciplines of knowledge domain and content modelling, taxonomies, game thinking, teaching, and AI conversation modelling in her work. Timi hails from the Philippines and now lives in The Netherlands. She swears that playing the tabletop RPG ‘Pathfinder’ is essential to becoming a good and happy content strategist. Connect with Timi online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/obaybjOz2T8 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 195. The word "content" can mean something different to everyone who utters it. The fact that content is ubiquitous and complex and can take different forms across its many varied delivery formats and uses doesn't really help people grasp its importance. At IKEA, Timi Stoop-Alcala helps here colleagues understand the scope and impact of content with a simple and succinct observation: "Content is the interface between our brands and our customers." Interview transcript Larry: Hi, everyone. Welcome to episode number 195 of The Content Strategy Insights Podcast. I am really delighted today to welcome to the show Timi:. Timi is a principal content strategist at IKEA. And welcome to the show, Timi. Tell the folks a little bit more about what you're doing these days. Timi:: Hey, Larry. Thank you for having me. Yeah, so I'm Timi, and I am a principal content strategist at IKEA. And specifically, I am with the Content Center of Expertise in the Experience Design Group. And so my team and I, we're made up of content strategists and content designers and content writers. And yes, we focus a lot on making sure that we look at how ...…
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1 Hilary Marsh: Digital Councils for Better Content Strategy – Episode 194 30:50
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Hilary Marsh Organizations of all types and sizes struggle with presenting their content so that it both makes sense to readers and aligns with the organization's intentions. Hilary Marsh introduced the concept of the "digital council" to address this issue. Councils can take many forms, depending on the nature of the organization, but the intent always is to glue back together content that has been disconnected by organizational silos. We talked about: her background as a content strategy practitioner and community builder the focus of her practice on professional-association industry her assertion that "content is the way our work is manifested in the world" the urgent challenge of aligning an organization's content when it's created and shared by a variety of people and roles the three kinds of "glue" she sees that can reconnect disconnected content: taxonomy internal communications groups of people who come together to make decisions how content strategy is like conducting an orchestration her inclusion of content people at all levels in an organization in content strategy the framework she uses to help organization prioritize content initiatives how she sorts out the work of subject matter experts versus the work of content practitioners the role of internal communications in her content strategy work the quizzical looks she gets when she talks about content strategy as an HR practice the enduring value of an association content research study that she conducted several years ago with Carrie Hane and Dina Lewis the many ways in which a digital council can manifest in an organization Hilary's bio Hilary Marsh is president and chief strategist of Content Company, a content and digital strategy consultancy. She helps content-rich organizations get better results from their content by improving their practices (and their people, processes, and cultures). Content Company’s clients include Allstate, American Bar Association, American College of Cardiology, American Medical Association, Estée Lauder, Endocrine Society, Fulbright Teachers Exchange, Institute of Food Technologists, Intuit, NORC at the University of Chicago, Syracuse University, and Walgreens. Hilary has been a leading content strategy practitioner, mentor, and professor since 1999. She has taught at Kent State University, the University of Strasbourg, Society for Technical Communications, and University of Applied Sciences FH Joanneum in Graz, Austria. She also offers a public online content strategy course at Firehead training. Hilary has been published, quoted, and her work cited in major industry publications including Content Strategy for the Web, Content Strategy at Work, and reports from Prophet/Altimeter, and she is a frequent speaker at national and international conferences including Confab, the IA Conference, Lavacon, and the STC Summit, as well as numerous global meetups. Hilary is a co-author of a major study about content strategy adoption and maturity in associations. She leads the 1,700-member international content strategy community at content-strategy.com. Connect with Hilary online LinkedIn Twitter hilary at contentcompany dot biz Content-Strategy.com community Video Here’s the video version of our conversation: https://youtu.be/5vLIkn7K9WI Podcast intro transcript This is the Content Strategy Insights podcast, episode number 194. Even the smallest organization has several different people and business units communicating with its customers and members. Orchestrating a modern organization's content so that it makes sense to everyone who reads it and that it aligns to the organization's intent is an urgent challenge. Hilary Marsh introduced the idea of "content councils" to address this issue, to glue back together content disconnected by organizational silos. Interview transcript Larry: Hi everyone.…
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1 Cruce Saunders: Content as a Valuable Enterprise Asset – Episode 193 31:27
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Cruce Saunders Content is a precious business asset and should be treated as such in enterprise accounting. Cruce Saunders has been making the case for content as a financial asset for many years, arguing that much of it should be accounted for like the durable machinery that powers a factory, not like an ephemeral one-time business expense. He still sees a lot of work ahead, but Cruce is more hopeful lately that coordinated efforts by content leaders can get content out of the expense category and into an asset category on the corporate balance sheet. We talked about: his work at [A], a consultancy that focuses on intelligent content supply chains for large enterprises the accounting principles that show why content should be viewed as an asset on a balance sheet, not an expense on a profit and loss statement the kinds of content that should be treated as enterprise assets: documentation, support content, durable marketing content, and other types of content that deliver value over the long term how to calculate the value of content assets and to track their performance how the absence of financial-industry standards make it difficult to capitalize some content assets the first step in showing the value of content: building an ROI framework the unique value of content models in transforming content from an expense item to a valuable asset the benefits of the service-oriented architectures that well-modeled content permits the need for content-industry leaders to come together around the goal of ensconcing content as an enterprise asset Cruce's bio Cruce Saunders is the Founder and principal at [A], simplea.com. [A] serves organizations utilizing headless, composable content and generative AI to craft next generation content supply chains and publishing architecture. Clients include complex enterprise publishers as well as growing mid-market companies. As a thought leader, Cruce hosts the Towards a Smarter World podcast and The Invisible World of Content YouTube series. He has been a keynote speaker around the world at conferences and an invited speaker at enterprises in the US, Europe, and Asia. Topics regularly discussed in these series and talks include AI, content intelligence, content operations, content engineering, personalization, governance, content structural and semantic standards, and enterprise transformation. Cruce also founded a product team that builds tools to support the content data modeling needs. This group has built the Schematica suite of tools for content interoperability, including CoreModels, RealContent, and ContentFlow. Connect with Cruce online LinkedIn [A] simplea.com Towards a Smarter World podcast The Invisible World of Content YouTube series Schematica Video Here’s the video version of our conversation: https://youtu.be/X2vUHxqpNXY Podcast intro transcript This is the Content Strategy Insights podcast, episode number 193. Anyone who works with content understands its value. But getting business executives and financial standards bodies to treat content like the valuable asset that it is has been a challenge. Cruce Saunders has advanced the idea of content as a precious business asset for years. There's still lots to do, but he's hopeful now that coordinated efforts by content leaders might get content out of the expense category and onto the corporate balance sheet, where it belongs. Interview transcript Larry: Hi everyone. Welcome to episode number 193 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Cruce Saunders. Cruce is the principal and founder at [A], which you can find at simplea.com. He also does this brilliant website (actually a podcast; I misspoke) called Towards a Smarter World. So welcome Cruce. Tell the folks a little bit more about what you're up to these days. Cruce: Hey, Larry, it's great to be here. And it's amazing,…
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1 Michael Priestley: Creator of the DITA Structured-Content Standard – Episode 192 31:06
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Michael Priestley Twenty-four years ago at IBM, the company's commitment to user-focused content led to the decision to develop a standard way of structuring content so that it could be used in multiple channels. Michael Priestley was uniquely positioned to guide the team that created the technical approach to the corporate standard that would ultimately become DITA, the Darwin Information Typing Architecture, a few years later. We talked about: his current role as Principal Information Architect and Taxonomist at avalara.com the DITA origin story how his IA and writing backgrounds and familiarity with XML the concept, task, and reference information typing at the core of the DITA standard how the notion of specialization led to the addition of "Darwin" to the information typing architecture they had developed the role of XSLT in the development of the DITA standard how their focus at IBM on user needs - specifically the need for modular content organized around topics delivered in multiple formats - resulted in a standard that also permitted content to be re-used in other ways how the need to organize content at the topic level both serves user needs and creates an optimal content-element size for re-use the three C's of DITA: content, collections (DITA maps), and classification (metadata) how the technical writing heritage at IBM facilitated the introduction of structured authoring there his happiness with the success of DITA to this point, and how the challenges going forward mostly involve people and the organizations they work in the wide range of content roles he held at IBM in his 24 years there his ongoing preoccupation with always staying connected and working with other writers and content disciplines Michael's bio Michael is the Principal Information Architect and Taxonomist for avalara.com, focused on the intersection of semantic content, user experience, and SEO at the enterprise scale. Michael has experience working with and across marketing, sales, training, documentation, and support content, coordinating requirements, and delivering common processes and standards. He was named an OASIS Distinguished Contributor for his development of the DITA content standard. Connect with Michael online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/1BGNQx1wcSU Podcast intro transcript This is the Content Strategy Insights podcast, episode number 192. If you've ever worked in or around support documentation or technical communication, you've probably come across the DITA standard for creating and managing structured content. Michael Priestley developed this standard during his long tenure at IBM. DITA - an acronym for Darwin Information Typing Architecture - arose from the need for Michael and his colleagues to help users of IBM products by sharing the same topical content across different channels. Interview transcript Larry: Hi, everyone. Welcome to episode number 192 of the Content Strategy Insights Podcast. I am super delighted today to welcome to the show Michael Priestley. Michael is currently the Principal Information Architect and Taxonomist at avalara.com, the big tax software services company. But welcome to the show, Michael. Tell the folks a little bit more about what you're doing these days. Michael: Sure. I'm reorganizing a website, which is my weirdly happy place. It's funny. I spent most of my career at IBM in a lot of different content-related roles, but the last thing I was doing there was working on their website. It was a challenging, large website. I came up with a number of strategies. Then I got the opportunity to potentially execute them in a different space with a different set of webpages and it was a really good opportunity. It's a really supportive team. They're excited. They support information architecture. They support thinking about content, got a great executive team,…
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Rafaela Ellensburg Serving personalized content about thousands of products to millions of people requires a sophisticated content operation. At Albert Heijn, the big grocery store chain in the Netherlands, Rafaëla Ellensburg established a content engineering practice that lets the company deliver personalize-able omnichannel content at scale. In the process, she also created a content engineering practice guild, positioned content within the company as an important enterprise asset, and began developing the semantic practices that will take their content operations into the future. We talked about: her work as a content engineering consultant at Albert Heijn, the big Netherlands grocery store chain how the quick growth of digital communication during the pandemic exposed the need to make their content operation more efficient how she repositioned content at Albert Heijn to be perceived as an important enterprise asset the need for holistic thinking when working with omnichannel content the importance of metadata in giving meaning to content how she semantically connects her content strategy work to broader company strategy their Content Engineering Guild, an org to connect content and engineering teams the broad scope of professional development for content folks at Albert Heijn how her study of Lean Six Sigma principles helped her improve content operations and workflows how she connects content engineering and semantics how metadata helps with content discovery for both end users and internal content authors and managers her advice to always keep in mind that content engineering is a holistic practice, imbued with meaning, and with lots of possible connections to be made Rafaëla's bio Rafaëla has 10+ years experience in e-commerce management, omnichannel content coordination, data-driven creative content marketing and analytics. In 2022, she established content engineering as a new functional expertise on the cutting edge of digital, data and tech within Albert Heijn, the largest supermarket chain in the Netherlands. With her keen eye for detail, structure and strategic insight for profitable omnichannel commerce, she has helped organizations and teams grow and streamline their digital activities. Now, her mission is to realize the marketer's dream of enabling relevant omnichannel customer experiences in an operationally scalable way. Connect with Rafaëla online LinkedIn Video Here’s the video version of our conversation: https://www.youtube.com/watch?v=wM-SZj9m1_w Podcast intro transcript This is the Content Strategy Insights podcast, episode number 191. When you're managing the content for tens of thousands of grocery store products and serving millions of customers, each of whom expects a personalized shopping experience, you have to build a really good content system. At Albert Heijn, a big grocery story chain in the Netherlands, Rafaëla Ellensburg addressed this need by establishing a new content engineering practice, helping the company realize the dream of a truly scalable omnichannel content operation. Interview transcript Larry: Hi everyone. Welcome to episode number 191 of the Content Strategy Insights podcast. I am super extra delighted today to welcome to the show Rafaëla Ellensburg. Rafaëla is a content engineering consultant at Albert Heijn. If you've ever been to the Netherlands, you can't miss Albert Heijn. They're everywhere. It's like a grocery store and convenience store chain that's all over. So welcome Rafaëla. Tell the folks a little bit more about what you're up to these days. Rafaëla: Yes, thank you very much, Larry. I'm very excited to be here. What I'm up to these days, as a content engineering consultant, I'm very much into the organization and structuring of content across the organization. So you can imagine being the biggest retailer in the Netherlands as Albert Heijn, we have a lot of content to share with our custo...…
Pavel Samsonov Pavel Samsonov is a UX product designer with a deep appreciation of content. His content-first approach to design is driven by his observation that navigating digital experiences is about accessing content, not clicking buttons. Pavel has also cultivated a deep awareness of the semantic environments that he and his colleagues navigate and he uses that awareness to align and motivate stakeholders. We talked about: his design work at Amazon Web Services working on products for cloud clients his content-first approach to design his observation that the web is simply made up of containers for forms and forms to input the content his take on the "semantic environment" in organizations the five working backwards questions they use at Amazon how he uses workshops to get executives and other stakeholders to "entertain different views of the world" his take on the difference between validation and research the benefits he sees in working with low-fidelity deliverables the "synthesis process" that he uses to guide user research throughout the design and life of a product the importance of "working locally," starting small and focusing on influencing stakeholders close to you in the org Pavel's bio Pavel Samsonov is a New York-based UX leader exploring the applications of design as a decision-making framework for all areas of product development. He currently builds design practice and leads innovation engagements at AWS. His approach to product & design draws on his experience managing enterprise product teams at Bloomberg, design-driven rapid prototyping in the start-up world, traditional graphic design education, and an academic background in human-computer interaction. Connect with Pavel online LinkedIn BlueSky Medium Video Here’s the video version of our conversation: https://youtu.be/aXsY_4V0yO4 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 190. When it comes to designing digital products, Pavel Samsonov takes a content-first approach, observing that navigating an interactive experience is about accessing content, not clicking a button. In addition to seeing content everywhere, he's deeply tuned in to the semantic environments that he and his colleagues navigate, and he uses that awareness, along with user research and workshops, to motivate stakeholders to entertain new ways of looking at the world. Interview transcript Larry: Hi everyone. Welcome to episode number 190 of the Content Strategy Insights podcast. I am really happy today to welcome to the show Pavel Samsonov. Pavel's a design leader based in New York City, Brooklyn specifically. Welcome to the show, Pavel. Tell the folks a little bit more about what you're up to these days. Pavel: Thanks Larry, it's great to be here. For the past couple of years I've been at Amazon Web Services, and I know what everyone's thinking. It's not really necessarily known for incredible UX design. So my role is a bit interesting. Pavel: I work with customers who are in the AWS Cloud, sort of as a consultant, helping them design new experiences in more efficient ways than they're used to. So we're effectively bringing a cloud native design culture to those customers, and it's combining a lot of the things Amazon is known for, like the working backwards process, with some of the design knowledge that I bring from my experience, both as a UX designer and also as a product manager, which was my role before doing this. Pavel: It's been really, really interesting, because unlike a lot of designers, we start really high up in the value chain. We're right there when the account managers are first talking to these customers about, "Well, you've done the what we call lift and shift. You've taken all your stuff, you've moved the existing apps into the cloud, and now what? What do you do next?" And by the time they're talking to me,…
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Jeffrey MacIntyre Scalable content personalization systems create huge value for businesses. Like most valuable endeavors, they're really hard to do well. Jeffrey MacIntyre orchestrates the activities - terminology and taxonomy work, metadata strategy, information architecture, and more - that help businesses build content operations that deliver the customer-focused experiences that consumers expect. We talked about: two trends he sees that are driving content strategy for customer experience: product thinking and the need for better IA in large enterprises the opportunity that better IA affords to build a competitive moat around your business how structured, semantically meaningful content and enriched metadata enable better personalization his take on the "personalization gap" his prediction that something like the Hippocratic oath will emerge in the near future to address ethical issues around AI the importance of a cross-functionally and collaboratively generated controlled vocabulary his advocacy for up-skilling content design professionals with better taxonomy and metadata skills how "cowboy taxonomy" work fits in his practice his assertion that the best way to advance collaboration is a robust test and learn program how information structure provides a backstop for AI a shout-out to Marcia Bates for her insights about "berry picking" how good metadata can prevent the accumulation of "experience debt" the benefits of Leidy Klotz's notion of "subtraction" Jeffrey's bio A personalization optimist and information retrieval obsessive, Jeffrey MacIntyre is an independent consultant focused on "shovel-ready" solutions to personalized, automated, and simplified customer experiences. He writes Bucket List, a newsletter of tales from the trenches of his consultancy, Bucket Studio. He speaks widely on the IA for AI — the role of information science in shaping connected experiences — and runs Bucket Brigade, the only community for those who design such experiences. Connect with Jeffrey online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/krcZnNgnJFI Podcast intro transcript This is the Content Strategy Insights podcast, episode number 189. Crafting the personalized content experiences that consumers expect nowadays is not an easy job. To assemble those made-to-order interactions, you need to first align your internal teams on the terminology you use and organize it around a clear metadata strategy, and then you need to structure and categorize your content so that you can create engaging experiences at scale. Jeffrey MacIntyre specializes in orchestrating content operations like these. Interview transcript Larry: Hi, everyone. Welcome to episode number 189 of the Content Strategy Insights Podcast. I am really happy today to welcome to the show Jeffrey MacIntyre. Jeffrey is an independent personalization consultant. He's well known in the industry as "the personalization optimist." He's the principal and founder at a studio, Bucket Studio, which is his agency. He also runs the Bucket Brigade community, which we might talk about a little bit in here. He's also a founding member of the Consortium for Personalization Professionals. So you're catching the theme of personalization here, but tell the folks a little bit more about what's going on these days, Jeffrey. Jeffrey: Yeah, absolutely, and thanks, Larry, for having me on - a big fan of the pod. So what's happening is we've got two interesting developments in my mind. We have the ascendancy and design circles of product thinking, so a lot of people wanting to really skillfully design and deliver really discreet user flows within a customer journey and do growth hacking along it and really measure and understand success, sense, and respond. That's trend one. And then trend two, particularly in the enterprise, but not alone, we have very large sprawling sites that are ripe...…
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1 Shannon Leahy: The Content Design Job Market – Episode 188 33:25
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Shannon Leahy Content design jobs have become scarcer as the digital world adjusts to the post-pandemic tech economy. Shannon Leahy does her best to make sure that her content colleagues discover the jobs that are available, scouring the internet for job listings and sharing them in her social media feeds. But that's just the tip of the iceberg when it comes to her contributions to the field. She's also a long-time meetup organizer and an avid and generous participant in the content design community. We talked about: her take on the current state of the content design job market the wide range of industries beyond tech that offer content job opportunities - like sports, energy, transportation, manufacturing, and logistics how to sift through job listings to find opportunities that might be labeled differently than content folks might think about them how her algorithm-breaking job-search alerts reveal employment patterns that might have otherwise gone undiscovered the importance of community participation in her career development and employment history how her participation in virtual communities during the pandemic jump-started her subsequent real-lie networking her assessment of the current tight job market and ideas about cope with it how to open yourself to discover opportunities that may not first occur to you how to get creative about repurposing your existing skills and aptitudes Shannon's bio Shannon has worked at the intersection of words, strategy, design, and people for more than 15 years. She is currently a senior content design manager at Capital One. Shannon calls Richmond, Virginia home, and organizes meetups for the content and UX communities. When she’s not exclaiming about error messages, you can find her snuggling up for movie night with her family and their dog Ginger Snap. Shannon’s favorite neutral is leopard print. Her superpower is asking questions...lots of questions. Connect with Shannon online LinkedIn Shannon-Leahy.com RVA Content Strategy meetup Video Here’s the video version of our conversation: https://youtu.be/WXlYVgzjli4 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 188. As the pandemic-era hiring boom in the design and content worlds has quieted down, more and more really good content designers find themselves competing for fewer and fewer jobs. Shannon Leahy is here to help you navigate this fraught employment environment. She tirelessly scans content job listings and shares them on her social media accounts, and she's a reassuring presence in our field, regularly organizing events and always showing up in the content-design community. Interview transcript Larry: Hi everyone. Welcome to episode number 188 of The Content Strategy Insights podcast. I am really delighted today to welcome to the show Shannon Leahy. Shannon's a senior content design manager at Capital One. She just returned there after a stint of a year or two at Adobe. And anyhow, welcome Shannon. Tell the folks a little bit more about what you're up to these days. Shannon: Yeah. Hey, Larry. Thank you so much for having me. Really appreciate it. Yeah. Just recently changed up the job situation, but other than that, keeping busy with two kids and a dog in Richmond, Virginia, in the US. I also run a meetup called RVA Content Strategy. You may have seen us with our food themed un-meetup series that we did in partnership with Jane Ruffino, and I've been joking with some folks. Had a little bit of a banner week. Just found out I have just the amazing privilege to be at Lead with Tempo this summer and at Button in the fall. So a lot is going on to say the least, and getting ready for some big milestones with the kids with school too. So yeah, big old word nerd and content nerd, but also really busy with family stuff too. Larry: Well, I feel really lucky to have your attention for a half hour.…
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1 John Williams: Going Headless and MACH Architecture – Episode 187 31:02
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John Williams The rise of omnichannel content strategy and the emergence of new technical capabilities like cloud computing, API-delivered microservices, and headless software platforms have created entire new content ecosystems. John Williams explores these new systems and modern content and experience architectures on his "Going Headless with John" YouTube channel and in his work as CTO at Amplience, a headless-CMS company. We talked about: his YouTube channel, Going Headless with John, and his role at Amplience, a headless CMS company the rationale behind the MACH alliance and the elements of the acronym Microservices API first Cloud native Headless the ability to scale and to implement version control that a multi-tenant architecture permits how decoupled architectures let companies choose "best of breed" software solutions his take on the differences between the concepts of "headless," "MACH architecture," and "composability" how to help content authors work in (non-WYSIWYG) decoupled systems the importance of understanding the "why" in decoupled content authoring environments the benefits of adopting an iterative approach to implementing composable architectures John's bio John Williams is a highly experienced and innovative CTO with over 25 years of experience in the tech industry. He is passionate about leveraging technology to drive growth and innovation. His expertise lies in creating and executing technology strategies that deliver transformative results for businesses, and he has a proven track record of building high-performing teams that thrive in fast-paced and rapidly changing environments. Connect with John online LinkedIn Going Headless with John YouTube channel Video Here’s the video version of our conversation: https://youtu.be/IFoI1fh8420 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 187. The rise of omnichannel content strategy and composable commerce - along with the emergence of new tech practices like microservices and headless software platforms - has given rise to new content systems architectures. It's also inspired many new conversations around concepts like composability and decoupled-ness. John Williams explores these topics on his "Going Headless with John" YouTube channel and in his work as the CTO at a headless CMS company. Interview transcript Larry: Hi everyone. Welcome to episode number 187 of the Content Strategy Insights podcast. I'm really happy today to welcome to the show, John Williams. John is the CTO at Amplience, a commerce-oriented, headless CMS. He's also the host of Going Headless with John, a YouTube channel that I really enjoy. So welcome John. Tell the folks a little bit more about what you're up to these days. John: Yeah. Well, we're actually working on... In Amplience we're working on a whole bunch of things around headless. We're doing a whole new release around our content form. We are doing a hell of a lot around AI and how we incorporate that into the MACH world, which is what we're talking about today, and how we keep consistent with our technology practices around MACH and headless, as well as incorporating new technology. John: So we're all pretty busy at the minute. We've got a really big release coming up, out in June at Shoptalk. For anyone who's going there, coming over and see me have a chat at the booth, we'll show you some really cool things. Larry: Cool. Yeah, and you've just hit on the... We're all infinitely busy these days trying to keep up with, not with just AI. But there's also the fundamental architectural stuff that we're dealing with in this new composable, MACH-ey, headless world. Larry: I guess one of the things I like to do in this podcast, it's all about democratizing practice and principles and what's going on out in the world. And one of the things I like about your YouTube channel is you're really good at ...…
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Content Strategy Insights

1 Deborah Carver: Connecting Literature, Composition, Content, and SEO – Episode 186 30:17
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Deborah Carver Deborah Carver sees direct connections between her academic study of literature and composition and her work as a content strategist, content marketer, and SEO. She also sees similarities between AI engineers and content professionals, both of whom endeavor to create meaning with language. We talked about: her work as a consultant and the creator of The Content Technologist her discovery of Google's knowledge graph in 2013 and how it helped her SEO work how her background in literature and mass communication made SEO work come naturally to her how grade-school sentence diagramming prepared her to understand entities, natural language processing (NLP), and other tech concepts the similarities she sees between LLM engineers and content professionals, both making meaning with language, just coming from different directions how her study of information science, library science, linguistics, and other academic disciplines informs her semantic work her data-driven approach to keyword research her take on the "call and response" nature of search how she balances her keyword research with customer and user research the ways that her study of poetry helps her discern user intent her early interest in natural language processing and AI and how it prepared her for the current tech environment Deborah's bio Deborah Carver is an independent consultant and the publisher of The Content Technologist, a resource for content professionals working in the age of algorithms. She spent the first part of her career working in traditional publishing, then transitioned to working on SEO and digital strategy full-time in 2013. Focused on organic content performance and authentic digital connection, Deborah helps clients navigate what makes “good content” findable, usable, informative, and delightful. She’s worked with businesses of all sizes, from Fortune 500 to independent startups and is an avid trendspotter, a deeply experienced website content analyst, and a massive music fan. Connect with Deborah online The Content Technologist LinkedIn Keyword School Video Here’s the video version of our conversation: https://youtu.be/S-NJaKI5XAQ Podcast intro transcript This is the Content Strategy Insights podcast, episode number 186. Many content professionals studied English in college. More than a few of them have worried about how they'd turn that knowledge into a career. Few have shown as well as Deborah Carver how the study of literature and composition connect with content strategy, content marketing, and SEO. Deborah sees direct links from her study of poetry and rhetoric to the skills she applies to give both her human customers and search engines the content they expect. Interview transcript Larry: Hi everyone. Welcome to episode number 186 of the Content Strategy Insights Podcast. I'm really happy today to welcome to the show Deborah Carver. Deborah is an independent consultant and she's also the creator of The Content Technologist, a website and newsletter for folks interested in content and technology. Welcome, Deborah. Tell the folks a little bit more about what you're up to these days. Deborah: Hi. Yeah, so I am an independent consultant. I largely help agencies and businesses with analytics and information architecture on large content focused websites. And I am currently working on a series of courses that are launching throughout the year that are based on helping people understand or helping businesses understand how they can be found on the internet and how they can measure that impact of their visibility, so yeah. Larry: Everybody wants to be found out there and that's notoriously difficult. And that's one of the things you're known for is your SEO chops, which is sort of how I... Well the way this conversation came about a month or so ago, you made this post on LinkedIn about, "Hey, what's in your knowledge graph?…
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1 Tuija Riekkinen: Scaling Content and Design Operations – Episode 185 32:53
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Tuija Riekkinen Tuija Riekkinen brings a unique perspective to scaling both content and design operations, as well as other digital initiatives. She has applied her holistic and pragmatic enterprise product management skills at organizations like IKEA, where she has worked on both their design system and content management system. Tuija is a persuasive advocate of keeping design and content concerns separate to enable "creativity at scale." We talked about: her work as a digital product leader at IKEA where she has led teams working on both design systems and content management systems her unique holistic approach to managing diverse, agile teams how she aligns a variety of stakeholders around language the similarities she sees between design systems and content management systems how design systems and content systems differ her hypothesis that "good content management enables creativity in scale" how she educates stakeholders about the benefits of managing decoupled, semantically meaningful content her approach to preemptively addressing budget issues around CMS-adoption decisions the importance of getting past page-construction thinking to permit content re-use for purposes like omnichannel delivery an example she uses - a recipe website - to show non-technical stakeholders the benefits of structured content how the benefits of moving from manual, page-level content thinking to future-proof structured content might actually make a four-day work week possible Tuija's bio Tuija is a digital product management professional with an extensive and multifaceted experience working with digital products. With a background in service and content design she has paved her way into leading and managing agile and cross-functional product teams - focusing on the user experience all the while adhering to the business objectives. She is known for being pragmatic and holistic in her approach. Connect with Tuija online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/cEh14jZh2P4 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 185. Content operations work best when they can scale, when they can take full advantage of the best design and content practices. Traditional content workflows that rely on hand-built pages conflate design and content concerns. Teasing out these concerns and helping organizations build efficient, scale-able systems is Tuija Riekkinen's forte. Her work on both design systems and content systems gives her a unique perspective on these important elements of enterprise content architectures. Interview transcript Larry: Hi, everyone. Welcome to episode number 185 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show, Tuija Riekkinen. I hope I got that right. It's a Finnish name, and I'm just a dumb American doing my best. But welcome. Tuija, she's a consultant. She's currently working in a capacity as a digital project management professional at IKEA where she's working on... Well, we'll talk about this. That's what the conversation's about. She's all about scale and getting out of your bubbles and omnichannel content. And anyhow, welcome to you. Tell the folks a little bit more about your work there. Tuija: Well, thank you, Larry, and thanks for having me. It's a great opportunity for me to be in your podcast. Yeah, so I am a digital product leader and I did work in that capacity for a digital design system for three years. And now I've shifted into a more content management related product. So what I'm doing is that I'm actually working quite closely with my team, so managing the roadmap, managing the priorities, and bringing the team on board in what we are aiming for, and also working with the stakeholders to really understand their view on things and assessing the maturity of how they see content management and then adapt our communication ...…
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1 Michael Haggerty-Villa: Design Systems and Content Strategy 32:32
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Michael Haggerty-Villa Michael Haggerty-Villa's work with content and designs systems spans the history of these practices. From his work at eBay on one of the earliest design systems up until today, he has been at the forefront of both content strategy leadership and design system innovation. This conversation focuses on design systems, but it was inevitable that Michael's content strategy wisdom would shine through, too. We talked about: his work as the Director of Content Strategy at Teradata the scope of the design system documentation at Teradata how he triangulates on the truthiness of the complex content ecosystem the structured-content infrastructure that he works with his preference to bridges silos, not bust them the style council he convenes to help align stakeholders on language and other topics the differences in content needs in design systems for B2C companies vs. B2B the tooling he uses to manage, and the scope of, the Teradata design system how they establish standards as documentation for new media formats like video are incorporated into the design system the importance of standards in communication and design guidance the requirements they're developing for their design system management tooling his preference for a "reliable starting point" over a "single source of truth" Michael's bio Michael Haggerty-Villa is the director of content strategy at Teradata and has also worked on the content design team at Blue Shield of California. He was one of the leaders who launched the Intuit Content Design System, and he has worked on design and systems for brands such as Compass, Disney, eBay, Mint, QuickBooks, and TurboTax. His articles about content in design systems have appeared in Content Science Review, UX Collective, and other sites. His content strategy clients include HPE Software, Kaiser Permanente, Yellowpages.com, and others. Just to make sure he has no free time, he’s also a father to three children and three cats. Connect with Michael online LinkedIn ADPList Video Here’s the video version of our conversation: https://youtu.be/Q0T4e0ofJVY Podcast intro transcript This is the Content Strategy Insights podcast, episode number 184. Many people trace the origin of design systems to the release of Google's Material Design in 2014. Almost a decade before that, Michael Haggerty-Villa was a lead content strategist in the Design Systems Group at eBay. He has since led content strategy and design systems initiatives at enterprises like Disney and Intuit. To this day, he remains at the forefront of practice where content strategy, information architecture, and design systems intersect. Interview transcript Larry: Hi everyone. Welcome to episode number 184 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Michael Haggerty-Villa. Michael is a legend, I think it's safe to say, in the content in design systems world. He is in my mind anyway, but he's currently the director of content strategy at Teradata, so welcome Michael. Tell the folks a little bit more about what you're up to at Teradata and in the design system world. Michael: Hey Larry, thank you for having me and again, you're the legend and thank you for all you do about continuing to put out this information about content strategy and content design into the world because we need people like you and Paula Land and other advocates for our craft to be helping us. So thank you, first of all addressing the legend where the legend needs it. Michael: What I'm doing right now, in January, I just started as the director of content strategy at Teradata, a massive data analytics and data storage company, and we're in the process of doing a digital transformation, actually migrating a lot of our business to the cloud. And as we do that, we realize that we need to create better experiences for a slightly different market than we have usual...…
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1 Gladys Diandoki: Content Design Leadership Built on Strategy and Research – Episode 183 32:29
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Gladys Diandoki Gladys Diandoki brings a strong research mindset and a consistent focus on strategy to her content work. Her approach yields both solid design results and an increased appreciation for content design among her colleagues and clients. It's not only her clients who benefit from her work. Gladys is also an active leader in the field, speaking regularly at conferences, writing, and hosting gatherings like the "Beyond The Cover" book club. We talked about: her content design work with the French government and her teaching at the Gobelins design school and Sorbonne University her early career in broadcast and magazine journalism and how lessons learned then manifest in her content design work her transition from the media world to UX design how content strategy work is integrated into her content design work her approach for getting stakeholders to see the real problems they are facing the content design book she wrote for the French market her designer-first professional identity the importance of framing and reframing her work in ways that illustrate the true benefits of her contributions the crucial role of information architecture and content structure in her way of working the importance of research and testing in the way she approaches her work and how they contribute to her consistent focus on strategy Gladys's bio Gladys Diandoki is a self-employed Content Designer who is based in Paris, France. She has worked with prominent companies such as Le Monde, the French government, Renault, Dailymotion, and Ornikar, among others. She is the author of a book titled "UX Writing, quand le contenu transforme l’expérience" (published by French editor Eyrolles) and is also a lecturer on topics like Content Design, Inclusion, and Accessibility at Les Gobelins and La Sorbonne. Prior to her work as a Content Designer, she worked in media relations for over ten years. During this time, she represented various well-known brands such as HP, Bose, Google, Box, Samsung, and Kickstarter. Connect with Gladys online Beyond The Cover book club GladysDiandoki.com LinkedIn Instagram Video Here’s the video version of our conversation: https://youtu.be/j1kLZKuCmik Podcast intro transcript This is the Content Strategy Insights podcast, episode number 183. It's an unfortunate truism that content designers spend an inordinate amount of their professional energy helping their colleagues and stakeholders understand the full range of benefits that they bring to product and design work. Few content professionals are as persuasive and authoritative in this work as Gladys Diandoki. Her constant focus on strategy and her ability to reframe design problems in pragmatic, user-focused ways lifts up the whole profession. Interview transcript Larry: Hi, everyone. Welcome to episode number 183 of the Content Strategy Insights podcast. I'm really delighted today to welcome to the show, Gladys Diandoki. Gladys is an independent content designer based in Paris, working mostly with the French government now, but she's done a lot of other stuff as well. Welcome to the show, Gladys. Tell the folks a little bit more about what you're working on these days. Gladys: Hey, Larry. Well, thanks for having me in the podcast. So today, like you just mentioned, I'm working with the French government since a few months now, and that's really fun, to be honest. And I'm also teaching in Gobelins, which is a famous design school and Sorbonne as well. I'm teaching inclusion content design and with someone else, I'm also having a new class about accessibility for designers. Larry: Nice. So you're a real designer, but you come from, like many of us in this profession, from journalism, and I love how you talk about how that came to be because I think as we talked before we went on the air, it became, I think, clear to me that your core competency is curiosity.…
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1 Wojtek Aleksander: Inclusive Content Design in Poland – Episode 182 32:09
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Wojtek Aleksander Wojtek Aleksander is a business-focused, inclusive content designer based in Poland. Working in a profession in which English-language educational materials dominate, he addressed the need for Polish-language content guidance by writing "UX Writing: The Power of Language in Digital Products." One big challenge he faces when crafting inclusive content in Polish is working with the language's strongly gendered and inflected grammar. We talked about: his 20+ -year career in content strategy his book, "UX Writing: The Power of Language in Digital Products" (currently available only in Polish) his take on the design and content professions in Poland the importance of inclusion when designing content for Polish-language experiences and the challenges presented by the gendered and inflected nature of the language how he teaches plain language, inclusivity, voice and tone, and other content-design principles in his workshops and classes the recurring theme of the need to "unlearn" basic grammar and usage concepts to design inclusive experiences in Polish his business and economic argument for inclusion, equity, and diversity the importance of speaking in the language and using the metrics that are relevant to your business-oriented collaborators how he ties content-design efforts to business outcomes the importance of teasing out content contributions from broader experience metrics Wojtek's bio Wojtek has been shaping the digital world for almost 25 years, giving it an increasingly human dimension. Whether he supports tech, banking, healthcare, or marketing, he erases the technological dryness of the services and products. His professional radar always pings when it spots inclusion and accessibility challenges. In his product career, Wojtek has worked in many specialties and at various levels, e.g., as an individual contributor or content team leader. In December 2023, he published the book “UX writing. The power of language in digital products” (in Polish). He is a philologist and IT expert by training. After hours, you will find him walking by the sea, reading a comic book, or looking for an authentic Korean restaurant. Connect with Wojtek online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/5u_i4d7httI Podcast intro transcript This is the Content Strategy Insights podcast, episode number 182. The profession of content design is notoriously generous and helpful, but most of the resources for practitioners in the field are in English. To support the large and growing content community in Poland, Wojtek Aleksander wrote his book - "UX Writing: The Power of Language in Digital Products" - to address design issues unique to his country, in particular the challenges of crafting inclusive content in a language whose grammar is strongly gendered. Interview transcript Larry: Hi, everyone. Welcome to episode number 182 of the Content Strategy Insights podcast. I'm really happy today to welcome to the show, Wojtek Aleksander. Wojtek is a content designer and content strategist. He also does content strategy training and does a lot of stuff in the content world, including, he's just written a new book called UX Writing: The Power of Language in Digital Products. Unfortunately, the book is only in Polish at this point, but we're hoping to see a translation one of these days. But welcome to the show, Wojtek. Tell the folks a little bit more about what you're doing these days. Wojtek: Hello. Thanks for having me. It's a pleasure. I'm talking to you from the north of Poland, from the shore of a cold Baltic Sea, the sea that is colder in summer than the Mediterranean in winter. As you said, I'm a content strategist working in the industry for a long time. My career, it stands over 20 years. I've supported different domains and brands, domains like healthcare, banking, application performance management,…
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1 Barbara Blythe: Content Design Operations at Cisco – Episode 181 30:07
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Barbara Blythe Most enterprises and software companies now have design systems, and many have content operations and/or design operations teams. At Cisco, Barbara Blythe works on the content design operations team. She focuses on sharing content guidance across the products she serves, enabling not only content designers but also their UX design and engineering partners to efficiently create consistent product content. We talked about: her content design ops work at Cisco how content design ops differs from content ops their cross-functional approach to empowering designers and engineers, as well as content folks, to use the content design system her involvement in the design of new bots to govern voice and tone and style her thoughts on how AI might affect content design ops some of the benefits, beyond consistency and the efficiency, of using a content design system how systems like hers permit content designers to focus more on content strategy and other work that may be more impactful than surface-level UX writing some of the work she does to evangelize their content design system Cisco's federated model of integrating their many design systems how they share content practice lore across Cisco her advice for folks interested in creating a content design system Barbara's bio Barbara was a Classics professor for six years before transitioning from academia to tech. As a content designer specializing in content design ops and content design systems, she creates tools that help content designers, UX designers, and engineers create consistent product content more efficiently. She designed and built a content design system for Cisco’s CX Cloud and PX Cloud products, and she’s now expanding it and developing ways to use tools like AI integrations to make it even easier to use. Barbara lives in Virginia Beach, where she enjoys birdwatching, gardening, and growing shiitake mushrooms. Connect with Barbara online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/H-Aoqwmzux4 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 181. Over the past decade or so, enterprises and startups have adopted design systems and built teams to scale their design operations. In a few places, those practices have come together in content-specific design operations. Barbara Blythe works on the content design ops team at Cisco. As in many modern enterprises, there are never enough content designers to serve all of their needs, so Barbara's operation focuses on empowering cross-functional partners to also work with content. Interview transcript Larry: Hi everyone. Welcome to episode number 181 of the Content Strategy Insights podcast. I'm really happy today to welcome to the show, Barbara Blythe. Barbara is a senior content designer at Cisco, big hardware manufacturer you may have heard of, probably runs half the internet stuff you're doing every day. But welcome, Barbara. Tell the folks a little bit more about what you do there at Cisco. Barbara: Yeah. So thanks, Larry. It's great to be here. So at Cisco I'm working on CX Cloud and PX Cloud, which are SaaS products that give network administrators a unified view of their network assets along with insights and analytics. And I specialize in content design ops. So over the past about two years, I've been working on building a content design system and I can talk in a little bit more about what I mean by that because I think it means something a little different to everyone who's building them. Barbara: Now I'm really expanding it and trying to find ways to increase adoption and trying to find ways to use tools like say AI chatbot integrations to make it easier to use for people who might be, say, a little reticent to dive into a style guide or to sort of sift through documentation. What are some ways that we can make it easier to use these tools.…
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1 Nicole Michaelis: Thoughtful Content Design Leadership – Episode 180 36:40
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Nicole Michaelis Nicole Michaelis brings a thoughtful leadership style and deep and varied experience to her content design work. Like all of us, she is pondering how to best use AI in her practice and wrestling with the impacts of layoffs and other change in the content and design professions. Despite the current challenging business and labor environment, she's hopeful for the future and offers encouragement to both current and future content designers. We talked about: her current concerns and focus as a content design leader the broad-reaching impact of AI on content design, in particular how it can make our jobs more interesting her hope that AI may permit her and other human-centered designers to actually spend more time with the humans using the products she works on her explorations of the possibilities of AI helping with personalization her impressions of the benefits of AI in writing briefs and copy how they train AI models on glossaries, tone, and voice the paradoxical intersection of the ideas that transparency is crucial when working with AI but also that the boundary line about where to credit GPT for your work is fuzzy the unexpected impact of her post last year entitled Why I No Longer Believe in Content Design, which resulted in both support from other content-design leaders but also some criticism that felt unduly harsh and overlooked her deep and diverse professional background her encouragement for folks who are job hunting or looking to get into the content-design field Nicole's bio Nicole Michaelis is the Content Design Lead at Wolt/Doordash and runs the Content Rookie pod. She’s into authentic leadership, questioning any best practice, and figuring out how to scale all the benefits of content design across large product orgs, while not losing focus on what really matters: the people who can benefit from the product. She lives in Sweden where she relaxes with all things #nature, pottery and running. Connect with Nicole online Content Rookie podcast LinkedIn Medium Video Here’s the video version of our conversation: https://youtu.be/WJJDO5-03p8 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 180. The field of content design attracts professionals from a variety of backgrounds and brings them together in one of the most cohesive and generous communities that I've ever been a part of. As AI sucks the oxygen out of the room and companies discard content talent at an alarming rate, we need all of the camaraderie and generosity that we can muster. Nicole Michaelis brings a thoughtful leadership style and deep professional experience to these challenging times. Interview transcript Larry: Hey, everyone. Welcome to Episode Number 180 of the Content Strategy Insights podcast. I am really delighted today. Welcome back to the show, Nicole Michaelis. Nicole is one of the best-known content leaders, I think, in the field. She works for a big product company. And welcome, Nicole. Tell the folks a little bit more about what you're up to these days. Nicole: Hi, Larry. Thanks for having me again. It's been a while, I think. Definitely an episode under the hundreds, so I'm very excited to be back. Yeah, what am I up to these days? So I'm a content design leader at a big product company, like you said, and I generally reflect a lot. And I recently wrote an article about my content design focus areas for the year, because I think it's really, really important to pick a couple of main focus points so you not get too scattered and too excited about too many different things. And actually, it's also relatively new to me to be a lead. Originally, when I got this role, I was hired just as a staff content designer. And then after just a couple of weeks, my boss said, "Hey, you have what it takes to lead this discipline here." Nicole: They promoted me to lead. And since then, I've been hiring and firing,…
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1 Terry Roach: Building Ontology-Based Enterprise Operating Models – Episode 179 31:46
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Terry Roach Terry Roach helps enterprises build a "web of connectedness" that helps them understand what's happening across the span of their business Built on an ontological understanding of business that is expressed in a knowledge graph, his methods and technology help enterprises develop a holistic understanding that can be expressed as an operating manual that all stakeholders can consult. We talked about: his work as the founder and chief product officer at Capsifi how they do business enterprise modeling how business modeling helps businesses develop a holistic understanding and dynamic representation of their enterprise his definition of an enterprise ontology: "a conceptualization of a business, a common, universal model" the importance of enterprises having an operating model the role of a knowledge graph a framework that he uses which grew out of his academic work that accounts for business capabilities and value streams and tracks customer journeys how he measures the success of his work the challenges he has overcome in helping businesses develop a mental model of a business operating model his observation that the work to generate the operating model for any one business can almost always be used as a template for any business in its industry the extent of work that goes into the development of an enterprise ontology how his work as an enterprise solutions architect exposed him to the need for the work he currently does his belief that "the combination of knowledge graphs, enterprise ontologies, and AI can really bring the future and the potential to the enterprise." Terry's bio Terry Roach is the Founder of Capsifi and lead architect of the Jalapeno business modelling platform. He holds a PhD from the University of New South Wales where his 2011 thesis developed “The CAPSICUM Framework”, a semantic meta-model for the design of strategic business architecture. Connect with Terry online LinkedIn Capsifi Video Here’s the video version of our conversation: https://youtu.be/Y9LEciiNTQE Podcast intro transcript This is the Content Strategy Insights podcast, episode number 179. Any reasonably complicated product that you buy, like a car or a washing machine, comes with an operating manual, a comprehensive representation of the product that helps you understand and use it. Many enterprises operate without that kind of comprehensive understanding of their business. Terry Roach has developed a framework that helps organizations holistically and ontologically understand their business operation and all of its moving parts. Interview transcript Larry: Hi, everyone. Welcome to episode number 179 of the Content Strategy Insights podcast. I am really happy today to welcome to the show Terry Roach. Terry was the CEO, he's the founder and now chief product officer, at a company called Capsifi down in Sydney in Australia. Welcome to the show, Terry. Tell the folks a little bit more about what you do there and what Capsifi does. Terry: Hi, Larry. Thank you so much. I'm really pleased to have this opportunity to chat with you. Capsifi, we're a software business down in Australia, a startup about 10 years old now. Hard to call us still a startup. We do business enterprise modeling. We help organizations bring together all the fragmented information that explains how a business functions, tie it all together, and give them a live, interactive, dynamic representation of the business operation in such a way that there's a common conceptualization of what the business is, how it's performing, where there are opportunities to optimize, and really drive an innovation and transformation agenda for an organization. Larry: That's it, because every organization in the world seems to be in a perpetual state of adaptation and advancement and change and transformation. The way you just said that, it sounds like you're talking about capturing all the busin...…
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1 Anna Potapova & Arnaud Frattini: Content Design in China – Episode 178 35:12
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Anna Potapova & Arnaud Frattini With more than a billion internet users and half of all global e-commerce transactions, digital business in China is huge. Anna Potapova and Arnaud Frattini work in content roles at Alibaba, the biggest online merchant in China. Lately they have been looking beyond their desks, trying to connect with their peers at other companies and to develop a broader understanding of content practice in the country. They've shared some of their discoveries in an article on content design in China, and they're building a new community to share practice ideas with other content strategists and designers. Here's a QR code if you'd like join their new Wechat community. We talked about: their work as content designers for the AliExpress app at Alibaba the fast-paced and competitive business environment in which they work a foundational difference in the information density preferences of Chinese consumers how they localize their content-design content how content design is organized and managed at Alibaba the new content-design community meetup that they are organizing the origins of their article about content design in China two major approaches to content design that they identified as they researched their article Anna's curiosity about - and her hot take on - whether consistency is truly important their take on the difference between user experience and customer experience the unique nature of branding and customer service in China an invitation to join their new content community Anna's bio Anna Potapova is the Content Strategy team leader at AliExpress (part of Alibaba Global Digital Commerce group). She changed team positioning from pure localization to Content Design, built a style guide and a system to maintain it, initiated the upgrade of internal writing and translation tools, and improved business metrics while reducing production and localization costs. She spoke at Button Conference and UX Evening @ Google. Previously she worked as a localization specialist, and hosted LocLunch Shanghai. In addition to her work, Anna writes a blog, teaches cross-cultural communication class at Alibaba new employees training, and mentors Content Designers at ADPList. She’s currently working on building a content community in China.” Arnaud's bio Arnaud is a content designer at Alibaba Group helping AliExpress expand into new markets. His role is to oversee product documentation and help strategize different content forms that best communicate with users and answer business needs. His expertise spans user research, localization, UX writing, customer acquisition and member retention. His passion lies in crafting stories for digital product, facilitating user interaction, engagement, and learning. Beyond his work, Arnaud enjoys sharing his experience on how to build a career in China, and works on building a content community there. Connect with Anna and Arnaud online Anna Potapova on LinkedIn Arnaud Frattini on LinkedIn Video Here’s the video version of our conversation: https://www.youtube.com/watch?v=KM7mj8cEv6M Podcast intro transcript This is the Content Strategy Insights podcast, episode number 178. China is home to over a billion internet users, and half of all global e-commerce transactions happen there. Given these statistics, you might picture companies with huge design teams. But business works differently in China. Anna Potapova and Arnaud Frattini work together in content roles at Alibaba, the biggest online merchant in China. They're researching and writing about content strategy and design practice in China and building a new content community there. Interview transcript Larry: Hi, everyone. Welcome to episode number 178 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show, Anna Potapova. Sorry, I'm doing my best to pronounce that. And Arnaud Frattini.…
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1 Sophie Tahran: Org Design for Content-Design Orgs – Episode 177 28:32
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Sophie Tahran As the field of content design grows and matures, so too do the organizations in which content designers practice. At Condé Nast – the publisher of iconic brands like The New Yorker, WIRED, and Vogue – Sophie Tahran has built content-design orgs from one-person units to company-spanning teams. Her latest work has been informed by original research that she conducted to learn more about how other companies design and manage their content-design organizations. We talked about: her work as a design director at Condé Nast the evolution and growth of the content-design profession over the past 10 years her research on org design for content-design organizations the trends and models that emerged in her research one of the key findings of her research: the importance of have a community of craft the Condé Nast multi-brand design system how they incorporate content design into their design systems how difficult it remains to adequately staff content-design teams what she discovered in her research about industry ratios of content designers to product designers the benefits of "working at a place where everyone really understands the value of excellent writing as a craft" the differences between centralized, embedded, clustered, and other content-design organization practices Sophie's bio Sophie Tahran is a Director of Design at Condé Nast. After establishing content design as a discipline at The New Yorker, she built out a team of content designers across Vogue, Architectural Digest, Bon Appetit, and more publications before moving into design leadership. Connect with Sophie online LinkedIn SophieTahran.com Video Here’s the video version of our conversation: https://youtu.be/DMLBSMZ6oB0 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 177. As the field of content design has grown and matured, the design of the organizations in which content designers' work has also become more complex and interesting. In her role as a design director at the big publisher Condé Nast, Sophie Tahran has had to figure out the best way to design her content-design organization to serve Condé Nast's many brands. Part of her process was conducting original research to discover how others had organized their content-design teams. Interview transcript Larry: Hey, everyone. Welcome to Episode number 177 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Sophie Tahran. Sophie is a design director at Condé Nast, the big magazine publisher based in New York. Well, I guess do you even say magazine publisher anymore? Anyhow, welcome Sophie. Tell the folks a little bit more about what you're up to these days. Sophie: Yes, thanks so much, Larry. I'm so excited to be here. Yeah, I am speaking to you live from New York City in Manhattan. This is Condé's New York US headquarters. We also have locations in London, India, really all over the world. But I have been here for coming up on five years, which is wild to think about, was the very first UX writer as we called ourselves when I first started here, focused on The New Yorker and have since built out the content design team, which I'm really, really excited about in terms of the work that we've been doing. And have lately been stepping into a bit more of a design leadership position. So I'm now looking at it and really helping push forward the product design work, including content design across really all of our brands. The New Yorker, Vogue, our Architectural Digest, Bon Appétit, Vanity Fair, WIRED, the list goes on. Larry: That's such an impressive list. And I was a magazine journalism college magazine major in college, so in journalism school, so I'm totally envious of all those brands. But hey, I want to talk about, you just mentioned that you were the first, and you've grown this, you've grown the content design team,…
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1 Matt Hayes: Enterprise-Scale Content Design at LinkedIn – Episode 176 28:07
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Matt Hayes Matt Hayes is a staff content designer at LinkedIn, where he focuses on enterprise experience design and works closely with the design system team. The content design team at LinkedIn is known in the industry as a small-but-mighty group that makes an outsized impact on their organization. Among the secrets to their success: democratizating their content guidance, focusing on efficient decision-making, and working closely with their design-systems colleagues. We talked about: his work as a Staff Content Designer at LinkedIn the impact of the arrival of generative AI his take on place for AI in the content-design world the democratization of content guidance at LinkedIn how they triage content-guidance decision-making at LinkedIn how they communicate changes to their content-design guidance to design system staff and other users of the guidance an example of typical content design deliberation process his take on the differences between IC (individual contributor) roles and management roles, and the role of leadership in both Matt's bio Matt Hayes works as a content designer, currently with LinkedIn where he has led content design for enterprise products, launched their content design guidelines, and kept Post-it Note in business. Previously he has led content design for Deloitte Digital, spoken at several design conferences, and written long-form editorial for outdoor industry publications. Matt enjoys helping product teams solve design problems, mostly through language, and has discussed European cycling with Pablo Escobar’s brother over lunch in Medellin. Connect with Matt online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/VxzqeaDypPo Podcast intro transcript This is the Content Strategy Insights podcast, episode number 176. The content design team at LinkedIn is small by industry standards, especially when you look at the number of products they support and the size of the overall organization. Matt Hayes and his colleagues have to be truly strategic to ensure that their content work makes the outsized contribution that it must. They do this by democratizating their content guidance, focusing on efficient decision-making, and working closely with their design-systems colleagues. Interview transcript Larry: Hi everyone. Welcome to episode number 176 of the Content Strategy Insights podcast. I'm really happy today to welcome to the show Matt Hayes. Matt is a staff content designer at LinkedIn. Welcome, Matt. Tell the folks a little bit more about what you're up to at LinkedIn these days. Matt: Hey, good morning, Larry. Thanks for having me on today. Man, yeah, LinkedIn right now, we are going full bore onto some AI projects. We're trying to elevate the user experience in general. I've been working on the enterprise side mostly, and yeah, just really trying to help people, hire people, hire the best people as quick as possible, and yeah, that's what we're working on at LinkedIn right now. Larry: Now, we didn't talk about it in our run-up to the show, but you mentioned AI and all of a sudden I'm like, "Oh, duh. It's a thing these days." What's cooking with AI at LinkedIn, especially as it pertains to content design? Matt: Yeah, I think it's a really interesting time because generative AI is very good at writing very mediocre words. So we have this big, I think across the tech space right now, there's this big question of how is this going to change word generation basically. Is AI going to be able to do it all for us? Is it going to take over interface content jobs? Is it going to take over blog post writing jobs? Is it going to turn out the exact same thing for every topic and it's going to be really see-through that it's generated by AI and no one's going to want to read it? Are we going to have, on social media sites, are we going to have bots creating posts and then bots writing a response to those bot-cr...…
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Jorge Arango The promise of computers augmenting our minds has been a long time coming. We're beginning to see better tools for extending human cognition, but good guidebooks for using them have been scarce. Jorge Arango's new book, Duly Noted, fills this gap elegantly. It shows you how to extend your mind with connected digital notes that capture your thoughts and nourish them in a personal knowledge garden from which you can harvest and share your unique insights. We talked about: the motivation for his new book, Duly Noted how his personal experience with note-taking, the emergence of the digital media, and his background as an information architect converged to inspire his interest in digital networked note-taking the challenge presented to note-takers by the huge variety of kinds of notes, and his taxonomy of types of notes some of the history of computers as tools to augment our cognitive capabilities his concept of the "personal knowledge garden" his take on Brian Eno's articulation of the differences between architecture and gardening the differences between thinking spaces and writing spaces the difference in mental models applied when moving between physical and digital note-taking media the rise of hypertext-based note-taking tools how your content-strategy skills around structured content help your note-taking and knowledge gardening Jorge's bio Jorge Arango is an information architect, author, and educator. For almost three decades, he has architected digital experiences and made the complex clear for organizations ranging from non-profits to Fortune 500 corporations. He is the author of Duly Noted: Extend Your Mind Through Connected Notes, Living in Information: Responsible Design for Digital Places and co-author of Information Architecture: For the Web and Beyond, the fourth edition of O'Reilly's celebrated Polar Bear book. In addition to his design consulting practice, Jorge hosts The Informed Life podcast, writes a blog, and teaches at the California College of the Arts. Connect with Jorge online LinkedIn jarango.com DulyNoted.fyi Video Here’s the video version of our conversation: https://youtu.be/E8ngDQ33K2c Podcast intro transcript This is the Content Strategy Insights podcast, episode number 175. Throughout our days, we are all taking note of things for a variety of reasons in a number of ways. A to-do list on your computer. A scribble in the margin of a book. A blog post idea in a Google doc. In his new book, Duly Noted, Jorge Arango sets out principles and practices to create a digital note-taking regimen and then shows you how to connect and cultivate your notes in a personal knowledge garden where you can gather your thoughts and harvest insights. Interview transcript Larry: Hi, everyone. Welcome to episode number 175 of the Content Strategy Insights podcast. I am really delighted today to welcome to the show Jorge Arango. Jorge is an independent information architect. He's an author. He's an educator, and I asked him on the show today to talk about his new book, Duly Noted. So welcome, Jorge. Tell the folks a little bit more about what you're up to these days. Jorge: Hey Larry, thank you for inviting me. I'm very excited to be here. And as you have noted, I have a new book called Duly Noted, and I'm excited about that. As you also mentioned, I'm an information architect. That's what I do for a living, and I have been doing that for a long time, and what gets me out of bed these days is the fact that we have access to all this information in the world, and those of us who work in this space have been part of making it possible for there to be more information in the world than there's ever been before. And that's a good thing, and it can also be a bad thing. I'm very focused on the good... Let's make it good. So that's what gets me motivated and we can talk more about what that means in the context of this book.…
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1 Peter Compo: The Emergent Approach to Strategy – Episode 174 33:03
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Peter Compo Peter Compo says that "the number one thing missing in most strategic plans is a strategy." He's talking about the tendency of executives and managers to draft plans that present lists of goals and include a bullet point for every possible stakeholder in their purview. Peter points out that true strategy involves tough trade-offs and lots of collaboration. His pragmatic approach lets strategic objectives emerge organically, includes a variety of stakeholders, and applies adaptive thinking to address tough questions that have no obvious answer. We talked about: the origins of his book, The Emergent Approach to Strategy: Adaptive Design and Execution how the "number one thing missing in most strategic plans is a strategy" the reasons that real strategy always involves trade-offs and even pain how to help teams and people cope with the pain of inevitable loss the difference between granularizing the goals you're hoping to succeed into a list and formulating a true strategy how to deal with the bottlenecks that impede your path to achieving a strategic goal a fantastic analogy showing how emergent strategy is like solving a jigsaw puzzle that doesn't have a picture on the box top how emergent strategy "has nothing to do with organizational hierarchy" and can come from anywhere in an organization how an emergent-strategy practice facilitates stakeholder alignment the foundation of his work in complex adaptive systems how the concept of adaptation forms the foundation of not only strategy, but also innovation, creativity, and org change how creativity and innovation and making change require a different kind of discipline than we normally apply to business processes Peter's bio Peter Compo is a corporate business veteran, scientist, and musician who spent twenty-five years at E. I. DuPont in diverse leadership positions, including director of corporate integrated business planning. Peter’s broad view of strategy and innovation began developing during his graduate research. In addition to his studies, his musical background led him to recognize common adaptive patterns in science and the arts, the same patterns he then also found in business and technology at DuPont. He left DuPont to work full time on developing a comprehensive theory of strategy and innovation based on complex adaptive systems and incorporate the theory into practice. Peter comes from a multi-generational family of musicians in the New York City metropolitan area, where he was born and raised. He currently lives in Arden, Delaware. Connect with Peter online EmergentApproach.com LinkedIn Video Here’s the video version of our conversation: https://youtu.be/3fc9WlUlaFU Podcast intro transcript This is the Content Strategy Insights podcast, episode number 174. If you're aiming to create truly strategic guidance for your business efforts, you'll have to address some painful trade-offs. In his book, The Emergent Approach to Strategy, Peter Compo shares a pragmatic theory of strategy and sets out the skills you'll need to formulate a broadly inclusive and genuinely strategic strategy. I think content and UX strategy nerds will really appreciate his design-minded approach and the book's themes of emergence and adaptation. Interview transcript Larry: Hi everyone. Welcome to episode number 174 of The Content Strategy Insights Podcast. I'm really happy today to welcome to the show, Peter Campo. Peter is a 25-year veteran serving in a variety of leadership roles at DuPont, the big chemical, and they do other stuff too, but the big company, the big enterprise, DuPont. More to the point, and the reason I invited him on the show today is he wrote a book called The Emergent Approach to Strategy: Adaptive Design and Execution. So welcome Peter. Tell the folks a little bit more about your book and how your work led you to write it. Peter: Thanks. Yeah, good to be here.…
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1 Relly Annett-Baker: Stalwart Advocate for UX Content – Episode 173 31:35
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Relly Annett-Baker Relly Annett-Baker recently said in a LinkedIn post, "The words are an expression of the solution, the last 20%, but we also need to do the 80% that comes before to know wtf to write. " UX writers and content designers spend a lot of their time, arguably too much of it, explaining this core aspect of their work to their colleagues and collaborators. While she sometimes bristles at the need to constantly defend and describe her team's work, Relly also realizes that that is, in fact, the most important part of her job. We talked about: her roles as the head of UX content strategy for Google's corporate engineering group her take on how requests for "wordsmithing" can diminish or ignore the many other design and stakeholder-wrangling skills that content practitioners bring to the table her identification of the unconscious bias that underlies this dynamic, a concept she calls "soft sizing" how she deals with the cognitive dissonance of simultaneously resenting the need for constant explanation of her work and realizing that that is in fact the core of the job the importance of tailoring your messaging about your work for the audience you're addressing her observation that prompt engineering is really just UX writing, that is, structured writing designed to result in a good outcome how prompt engineering and LLM fine tuning can benefit from insights from the practice of conversation design how the "uncanny valley" phenomenon manifests in content design for AI a quick overview of content crafts at Google what UX writers and content designers can learn from conversation designers the importance always tying your content-design work to business outcomes and goals Relly's bio A content strategist for too many years, Relly is the Head of UX Content Strategy for Google Corporate Engineering. She spends her days leading her fantastic content team, writing content strategy docs, overseeing content delivery, and petting the office Dooglers. She’s very good at saying “it depends” to stakeholders. Outside of work, Relly lives in Brighton, England with her husband and a collection of animals and teenagers. Relly recently finished a Masters in Crime Writing at Cambridge University, and she writes murder mysteries for children. She’s never yet turned a content-doubter into a fictional corpse, but there’s still time. Connect with Relly online LinkedIn Video Here’s the video version of our conversation: https://youtu.be/7AowpqkCZ9I Podcast intro transcript This is the Content Strategy Insights podcast, episode number 173. Pretty much anyone in any kind of content role has had to deal with colleagues who misunderstand, diminish, and sometimes even disparage, our work. In her role as the head of UX content strategy for Google's corporate engineering group, Relly Annett-Baker has had many opportunities to help her collaborators understand that the words that we use to express complex concepts are just a small part of the work that we do as content designers and UX writers. Interview transcript Larry: Hey everyone. Welcome to episode number 173 of the Content Strategy Insights podcast. I'm really happy today to welcome to the show Relly Annett-Baker. Relly is the head of UX content strategy for Google corporate engineering. Relly, that sounds like a really amazing job. Tell us a little bit about, well, first of all, welcome. And tell us what you do as a head of UX content strategy. Relly: Yeah. So Corporate Engineering is an organization within Google that really builds the internal tools. It's kind of like engineering the things that Google needs to be Google. So everything from performance management, procurement tools, legal stuff, kind of everything in between. And so the portfolio is pretty big. My team is smaller, but I manage a team of around 20 writers, user experience writers and user docs writers. So we work on those products and tools.…
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1 Jason Barnard: Conversations with Google’s Knowledge Graph – Episode 172 32:00
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Jason Barnard Like many digital practices, search engine optimization is becoming more conversational. Not long ago, SEOs had to make their best educated guesses about what was working to get their websites to rank better. Now, by focusing on both feeding information to and gleaning feedback from Google's knowledge graph, Jason Barnard helps companies craft content strategies and messaging architectures that keep their brand prominent in Google's search results. We talked about: his diverse background as an economist, musician, cartoon dog, and brand-SERPs expert how he got interested in Google's knowledge graph how Google can identify the author of an article, even without a byline how your content helps Google understand what your business is about how he uses Google's understanding of a business to plan content that can clarify that understanding his observation that "SEO is just packaging content you should be creating anyway, packaging it for Google" the importance of well-structured, consistent content the challenges of aligning human communication quirks with Google's machine-precise evaluation of web content the reliance of Google's new Search Generative Experience on their knowledge graph Jason's bio Jason Barnard is the CEO of Kalicube. Jason is also an entrepreneur, author and digital marketer who specialises in Brand SERP optimisation and Knowledge Panel management. Jason uses the pseudonym "The Brand SERP Guy" for his professional work. Connect with Jason online Kalicube LinkedIn Video Here’s the video version of our conversation: https://youtu.be/8uAg0pjGEj4 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 172. Practitioners of search engine optimization are famous for their fealty to Google. Nowadays, though, what used to be a guessing game with SEO's trying to divine what Google wants to know about a website can now be more of a conversation between a brand's messaging and content teams and Google's knowledge graph and search engine. Jason Barnard knows more than anyone about the content strategies and messaging architectures behind these advanced search-marketing practices. Interview transcript Larry: Hi everyone. Welcome to episode number 172 of the Content Strategy Insights podcast. I am really happy today to welcome to the show Jason Barnard. Jason is the founder and CEO at Kalicube. But Jason, Google knows you by some other names as well. Can you tell us a little... Well, first of all, welcome and tell the folks what Google thinks you are. Jason: Yeah, Google's had a lot of different opinions about me and thank you for, A, inviting me and, B, asking me that incredibly delightful question to start. My career in the past was a musician. I was a professional musician for years. Before that, I had an economics degree with statistical analysis and I was going to be an economist, that didn't happen. And I joined a rock band playing double bass, punk folk music. And then I became a cartoon blue dog called Bua with a hugely successful website and a TV series that was aired around the world. And then I tried to become a digital marketer and I pitched to clients and clients would seem incredibly interested and then they wouldn't sign, and I couldn't figure out why they weren't signing. Jason: And then one day, one of my clients who actually became a client said, "Well, we searched your name after you left the office and it said at the top Jason Barnard is a cartoon blue dog. And we think that's funny, but most people probably wouldn't want to give their digital marketing strategy to a cartoon blue dog." At which point I thought Google is a child. It hasn't understood what I'm trying to project to my audience, I need to educate that child so it understands the cartoon blue dog is now in the past, and that today I'm a digital marketer and I want to be represented primarily as a digital marketer.…
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1 Melinda Belcher: Inspirational Design Leadership – Episode 171 30:54
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Melinda Belcher As content design becomes entrenched as a UX design practice, leaders from the craft are beginning to move into design leadership positions. Melinda Belcher's ascent to her current design executive management role is an instructive and inspirational story of professional development, creative team leadership, and community building. We talked about: her path to her current role as the head of design for the Freedom and Slate credit card portfolios at JPMorgan Chase her history of building content teams in a variety of contexts her practice of creating user guides for herself and team members the importance of modeling the behavior that you want to see in others the differences between content design practice in the New York area versus Silicon Valley how she brings creativity into her work in the tightly regulated financial services industry her take on the differences between leadership and management and between being in those roles versus being an individual contributor the process of her transition from individual contributor to team leader her professional pivot from brand and content-marketing content to product content a recent panel that she and her colleagues put together in NYC to discuss AI tools her prediction that AI will help content designers scale up their work how her community work and internal thought leadership helped her get her current designer leadership role Melinda's bio Melinda Belcher likes to build content teams from the ground up. A certified Product Owner, she helped start IBM’s Tokyo Design Studio. A veteran of New York brand and design agencies, Melinda has also built out content teams at Interbrand, frog and Havas. Currently, Melinda heads up Design for the Freedom and Slate credit card portfolios within the Consumer and Community Bank at JPMorgan Chase. In 2018, Melinda co-founded UX Content Design NYC, New York City’s only product content meetup, with Selene De La Cruz. Along with the UXCD-NYC team, Melinda has organized content design meetups at Google, Condé Nast, Mastercard, Capital One, and more. Connect with Melinda online MelindaRocks.com LinkedIn Video Here’s the video version of our conversation: https://youtu.be/8heWrEMBCeY Podcast intro transcript This is the Content Strategy Insights podcast, episode number 171. Design leadership now is mostly folks who came up through interaction and visual design careers. Melinda Belcher is one of a growing number of design leaders emerging from the content world. The story of her professional development is truly inspirational, whether she's talking about her proactive immersion into management theory and practice, her creative approach to leading teams, or her commitment to building community, whether in her own company or the broader content profession. Interview transcript Larry: Hi, everyone. Welcome to episode number 171 of the Content Strategy Insights podcast. I am really happy today to welcome to the show Melinda Belcher. Melinda's the head of design for the Freedom and Slate credit card portfolios at JPMorgan Chase. Welcome, Melinda. Tell the folks a little bit more about what you're up to these days. Melinda: Yeah, so I'm currently the head of design, as you mentioned, for Freedom and Slate, which are two of our largest credit card portfolios within the consumer and community bank at JPMorgan Chase. I've been with JP for I think about two and a half years at the moment, and I've been in a design leadership role for about three months. Larry: Nice. And your path to that role is really curious to me. We've talked a tiny bit about it, but I would love it if you could just walk through because you have the kind of background that you could easily ended up in one of these principal senior-level content design roles or something like that, but you're the head of a design department. I think people are going to be curious about how you got there...…
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1 Scott Abel: Content Unification from The Content Wrangler – Episode 170 31:21
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Scott Abel Navigating the complex and multifaceted online media landscape can be a disjointed and disorienting experience. Scott Abel has a method for smoothing out online customers' experiences. His "content unification" approach benefits both the organizations that create content experiences and the customers who navigate them. We talked about: the origin of his personal brand, The Content Wrangler, and his content strategy evangelism for Heretto the concept of content unification examples of companies that are benefiting from a more unified approach to content the relationship between content unification and customer experience the results of his survey of research on API documentation, which shows that, like most human beings, developers don't always actually behave in the same way that they say that they do the two kinds of developers that researchers have identified: systematic developers and opportunistic developers the need for AI superpowers across the content spectrum how AI, in particular copilot agents, can help content practitioners across their workflows the importance of delivering at scale content for self-service environments Scott's bio Scott Abel is a Content Strategy Evangelist at Heretto, CEO of The Content Wrangler, and an expert in technical communication management and content strategy. He hosts webinars and conferences, writes for industry publications, authors books, mentors students, and speaks at events globally. Connect with Scott online The Content Wrangler blog The Content Wrangler webinars Video Here’s the video version of our conversation: https://youtu.be/mWw6yleHvVw Podcast intro transcript This is the Content Strategy Insights podcast, episode number 170. As the digital landscape has become more diverse and complex, online customers end up consuming all kinds of information, jumping from one location to another to piece together the answers they need. Scott Abel has thoughts about how to improve this situation, a concept that he calls "content unification." Unifying your content operations both improves your company's ability to create and deliver useful content experiences and smooths out your customers' journeys. Interview transcript Larry: Hi everyone. Welcome to episode number 170 of the Content Strategy Insights podcast. I'm really delighted today to welcome back to the show Scott Abel. Scott is best known as The Content Wrangler. That's probably how you've heard about him online, but he also serves as a content strategy evangelist for a company called Heretto. So welcome, Scott. Tell the folks a little bit more about your wrangling and evangelism these days. Scott: Hey, thanks for having me on the show today. I appreciate it, Larry. Yeah, my name is Scott Abel and I serve as a content wrangler. And that really just means I'm a content strategist and I created a name for myself, a brand name about 20 years ago called The Content Wrangler. It just seemed like what I was trying to do at the time, wrangle content, or herd cats, or however you like to say it. Scott: But today, I also wear a second hat and I serve as a content strategy evangelist for a company known as Heretto. Heretto makes a component content management system, which is a type of advanced content management system that's designed to handle modular pieces of smaller granular content, and weave them together for you in meaningful ways using automation and other kinds of technology tricks. Larry: Yeah. And that sounds like, the reason I wanted to have you back on the show, we talked a few weeks ago about the notion of content unification. That sounds like one tool in that kit. But tell me, I was really intrigued by just the term content unification. Tell me what you mean by that. Scott: Yeah. When I say content unification, I'm really just using dictionary definitions. And if you think about it, the opposite of unification could be anything from...…
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1 Dan Mall: Creating a Sustainable Design System Practice – Episode 169 32:15
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Dan Mall The basics of building a design system are fairly simple. Ensconcing a system in an organization's culture so that it's actually adopted and used is a more complex undertaking. Dan Mall takes a content-first approach as he helps organizations evolve their design systems from projects to products and ultimately to firmly embedded practices that let teams deliver the efficiency and consistency benefits that such systems offer. We talked about: his Design System University an overview of the professional challenges that come with building and running a design system his new book Design That Scales: Creating a Sustainable Design System Practice his addition to the conventional list of design-system benefits - in addition to efficiency and consistency - relief the tragically common story of how design systems can end up becoming "ghost towns and graveyards" how to ensconce good design-system ideas and practices in company culture how you can benefit by adopting a humble attitude toward design-system work how good design systems evolve from a project to a product and ultimately to a practice focus the importance of repetition in design system messaging strategy the crucial role of content in design systems how, when he teaches design-system process, he always starts with plain, unadorned text how design systems make it possible to quickly iterate on possible ways to present content to users how new technologies and practices like headless CMSs and microservices-based architectures work with design systems his thoughts on content orchestration and experience orchestration how AI fits into the design-system world the importance of having a vision for your design system, but to also appreciate and embrace detours and serendipity along with way Dan's bio Dan Mall is a husband, dad, teacher, creative director, designer, founder, and entrepreneur from Philly. He runs Design System University, where he creates, collects, and curates curriculum, content, and community to help enterprise teams design at scale. Previously, Dan ran design system consultancy SuperFriendly for over a decade. Dan writes about design systems, process, and leadership and other issues on his site danmall.com and in his weekly newsletter. Connect with Dan online Twitter Instagram Video Here’s the video version of our conversation: https://youtu.be/fxyQV8zKF4Q Podcast intro transcript This is the Content Strategy Insights podcast, episode number 169. The basic idea of a design system is simple enough to grasp and easy enough to prototype, but turning a collection of components and design guidance into a coherent system that people actually use - that's a whole other story. Dan Mall helps organizations embed design systems in their organizational culture so that designers, engineers, and product folks can efficiently and consistently deliver excellent experiences, always starting with content concerns at the forefront. Interview transcript Larry: Hi everyone. Welcome to episode number 169 of the Content Strategy Insights podcast. I'm really excited today to have with us Dan Mall. Dan is like, if you google design systems, his name pretty much comes up, I think, and part of it, and what he does nowadays is he, he's the founder and runs the Design System University. So welcome, Dan. Tell the folks a little bit more about what's cooking there at Design System U. Dan: Yeah, awesome. Thank you, Larry. Thank you for having me. Design System U is a place where people can get support and content and community around designing at scale. That's something that I think a lot of us as designers and engineers and content folks and all those things, we just don't get training in that kind of stuff. Dan: And so I wanted to create something that allowed people to have some support and community and content and training to really work at scale when we make digital tools and we mak...…
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1 Jarno van Driel: Semantics, Accessibility, and SEO – Episode 168 29:18
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Jarno van Driel Jarno van Driel is a true pioneer on the semantic web. Even before you could add machine-readable semantic markup to webpages, he was discovering ways to help search engines understand what web pages were about. Much of that success grew out of his early focus on accessibility and usability. When semantic markup was introduced, he was among the first cadre of experts on RDFa, Microdata, schema.org, and other semantic practices, and he is to this day one of the most respected practitioners of this craft. We talked about: how he arrived at his work at the intersection of semantics, accessibility, and SEO his early introduction to the importance of accessibility in content work his surprise and curiosity about how his small primary school websites were outranking big commercial websites how now-common practices like on-page navigation helped his SEO efforts 20 years ago how he discovered semantic metadata by reading Drupal documentation the dearth of ontology guidance and syntax documentation in the early days of semantic markup how semantic markup started to take of with the introduction of Google's knowledge graph the small early communities that formed around semantic search how the arrival of Google's knowlege graph filled gaps the ability to disambiguate entities, especially in multilinqual contexts his take on the notion of the Semantic Web the evolution of his work over the past 10 year from getting rich search results to actually structuring meaningful websites how well-structured, properly marked-up webpages can deliver better results for a company, even when the page gets fewer visits the importance of focusing on messaging and content over technical markup if you want to be found on the web Jarno's bio Jarno van Driel is an international Structured Data and technical SEO consultant. He started his career in 1998, during the early years of the web as a print and web designer, Flash and 3D artist, frontend developer, and accessibility engineer. Jarno has continuously embraced new and challenging roles throughout his career to become a well-rounded digital professional. Jarno's activities can be categorized and classified in many different taxonomies and ontologies. Yet labeling Jarno's job title is a near impossible task because his activities overlap with a multitude of departments and specialists. An ambiguous state, because of which most simply know him as 'just Jarno', that structured-data fanboy from Rotterdam, the Netherlands. Jarno became fascinated with the 'semantic web' when he discovered something called 'semantic metadata' (2008). Semantic annotations piqued Jarno's interest because of his background in web accessibility, which is about expressing structure and meaning. Structured data markup takes things to a whole other level, making it the obvious path ahead. As an early adopter of linked open data, his work was mentioned in several W3C discussion groups. Mentions for which Jarno is very grateful because it would lead him to start publicly participating in schema.org (2013). Through this, Jarno met and learned from many of the pioneers who are at the forefront of the semantic technologies being used today. Connect with Jarno online LinkedIn Twitter Mastodon Bluesky Video Here’s the video version of our conversation: https://www.youtube.com/watch?v=ger2EZbg3g0 Podcast intro transcript This is the Content Strategy Insights podcast, episode number 168. We all want our content to be found on the web. It's always been the case that that's easier said than done. Jarno van Driel discovered early on that focusing on accessibility and usability would give his clients better visibility in search results. When semantic markup was introduced so you could add metadata to HTML pages, he found that he could do even more to help search engines understand web content - and to help his clients get better business res...…
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