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Episode #19 - Conversation with Beau Dolinsky, VP of Customer Experience at ControlUp
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Tune in to Episode #19 of ControlUp Community Radio, where host Douglas Brown interviews Beau Dolinsky, Vice President of Customer Experience at ControlUp. Beau shares insights from his impressive career, including roles at Citrix and Zoom, and discusses his passion for creating exceptional experiences.
Beau emphasizes the value of a "customer-obsessed" culture, detailing how addressing customer pain points and actively incorporating feedback can significantly reduce churn and enhance overall satisfaction. He outlines strategies for unifying the customer journey by fostering collaboration among various internal teams and highlights initiatives to blend human interaction with AI to optimize customer support.
The episode highlights ControlUp's dedication to actively listening to and responding to customer feedback, underscoring its commitment to a customer-centric vision for the future.
Episode Highlights:
- 0:41 – Introduction to Beau Dolinsky
- 2:14 – Beau's Journey to ControlUp
- 5:29 – Importance of Customer Experience
- 7:09 – Strategies for Improving Experience
- 14:35 – Addressing Customer Churn
- 18:27 – Collaborating for Unified Customer Journey
- 20:54 – Creating Long-Term Customer Advocates
- 26:37 – ControlUp's Commitment to Feedback
- 28:10 – Future Vision for Customer Experience
- 31:51 – Conclusion and Closing Thoughts
About Beau Dolinsky
Beau Dolinsky leads Customer Experience at ControlUp, leveraging extensive experience from his roles at industry leaders like Citrix and Zoom. Beau is passionate about creating customer-obsessed cultures that drive satisfaction and loyalty through strategic engagement and continuous improvement.
19 episodes
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